All
FAQ
Announcements
Product documents
How can you protect yourself from a phishing attack?
You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on 17 Aug 2023Updated on 29 May 20263,769What's a futures trading bot and how do you automate trades with it?
This eliminates the need for constant manual monitoring and allows you to take advantage of market movements and opportunities as they arise, maximizing your potential for success. Trading bots also offer benefits such as eliminating emotional biases and human errors. Unlike human traders, bots operate based on predefined rules and strategies, removing the influence of emotions such as fear and greed.Published on 26 Dec 2023Updated on 29 May 202636How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 20261What's Private Copy Trading?
Filter your copy traders according to their details Remove copy traders individually or in bulk using the bulk remove button Note: you'll be unable to remove copy traders who have existing copy trades. It's recommended that you close all your trades before removing copy traders. Select those that you want to remove on the Remove traders pageFor Copy tradersHow do I copy lead traders in private mode?Published on 29 Aug 2023Updated on 29 May 20261,748How do I deposit SGD with PayNow?
A unique PayNow QR code will be generated for your OKX account, which includes a specific bill reference number.Published on 8 Nov 2024Updated on 29 May 20267How do I create passkeys? (app)
Remove passkey As a security precaution, removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal.Published on 16 Aug 2023Updated on 5 Jun 202613,415How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 29 May 20263,280How do I add OKX widget on my phone?
Customize the trading pair(s) you want to view on your lock screen. Options may vary depending on the widget type Select the trading pair that you want to feature Select Done after the edits If you want to remove a lock screen widget, you can long-press the lock screen > Customise > Find the lock screen widget you want to remove > Tap the delete icon on the widget > Done.Published on 15 Aug 2023Updated on 29 May 20266,117Lead traders FAQ
Please note that the available users you can remove are based on what is displayed on the page — if a user doesn't appear as removable, it means they haven't yet met the requirements above.16. How do I stop lead trading or close my lead trading account? Before you can opt out, make sure you have no open orders or positions.Published on 6 Sept 2023Updated on 5 Jun 2026122How do I submit my proof of address (POA)?
You may provide Proof of Address for your current residence. It does not need to match the address on your ID. Can a mobile phone bill or invoice be used as Proof of Address? Unfortunately, mobile phone bills or invoices are not within the scope of acceptable verification documents. Please provide another valid document. Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents.Published on 5 Sept 2023Updated on 29 May 2026865How do I create passkeys? (web)
To remove a passkey: Select Remove next to the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account. It is highly recommended to consider the associated risks before proceeding. Select Remove to remove your passkeyWhat should I do if I see “Unable to verify face” when setting up an passkey?Published on 16 Aug 2023Updated on 2 Jun 20264,306Passkey FAQ
Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3.Published on 19 Mar 2025Updated on 4 Jun 2026138Google Pay – Additional Terms
Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods.Published on 8 Aug 2025Updated on 29 May 202613How to fix Pay passkey error on Android devices
You can usually resolve the issue by updating Google Play Services or deleting the damaged Pay passkey stored in your Google Password Manager.How to fix Pay passkey error? We recommend two solutions. Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services.Published on 8 Dec 2025Updated on 29 May 202647How do I protect my account from Trojan horse takeovers?
If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account. Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control.Published on 30 May 2025Updated on 29 May 202614