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Why did my identity verification fail?
The uploaded passport does not contain your signature. Certain countries require a new passport for entry; old or expired passports are not accepted. Invalid Document Expiry Date Invalid Document Photo Issue Description: The uploaded file is blurry, cropped, or obscures your identity information. You uploaded irrelevant ID documents or proof of address. Invalid Proof of Address Issue Description: The proof of address shows another person’s name instead of yours.Published on 5 Sept 2023Updated on 29 May 202611,578Guide to ID and selfie photos for identity verification
Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?Published on 13 Oct 2023Updated on 28 Jan 202613,899TradingView Subscription Codes – Terms and Conditions
After the initial discounted or free period, the TradingView subscription will automatically renew at its regular, non-discounted price. Users are responsible for managing their TradingView subscription and renewal settings directly with TradingView. The applicability of coupon codes, including any geographical restrictions, is determined by TradingView. Users are responsible for ensuring the code is valid in their region.Published on 23 Jul 2025Updated on 29 May 2026What's KYC: What to expect and why it matters?
., passport or driver’s license) Take a live selfie or use facial recognition to match your ID Our system checks for document validity and tampering using secure verification tools2. Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on 24 Jun 2025Updated on 29 May 202665How do I verify an individual account?
., passports, driving licenses, etc). They must meet the following criteria: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses and hats.Published on 25 Sept 2023Updated on 29 May 202631,407OKX SG Beginner's Guide
OKX allows you to verify your identity with your Singpass, Passport or NRIC/FIN. We highly recommend verifying your identity using Singpass for a fast and seamless experience. In the event that we need more information for verification, our team will reach out to you via e-mail. Please provide the requested information via e-mail to help us process your verification.Published on 24 Jun 2025Updated on 29 May 20266What's the P2P Merchant Program?
Compare the benefits here.How do I apply and become a Super Merchant? Anyone who has met security and trading statistics requirements can apply to become a Super Merchant. You can apply by following the steps below: Go to Menu > P2P Trading > P2P > Profile > Become a Super Merchant to submit your application.Published on 5 Sept 2023Updated on 1 Jun 2026628What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
T+N protection applies to all users, including VIP users. Whenever you purchase crypto via P2P, our risk control system will assess the transaction and apply restrictions if the conditions are met.Why do I have T+N when others don't? The T+N policy applies to all users, but it isn't necessarily triggered for every transaction. Please refer to the order page to check whether T+N has been applied to your order.Published on 17 Mar 2023Updated on 29 May 20263,080Crypto available for withdrawal FAQ
The hold is applied automatically by our risk system and cannot be manually removed or shortened by the support team. If you need access to your funds urgently, converting your crypto to local currency and withdrawing to your linked bank account is the recommended alternative.Will this happen every time I deposit and buy crypto? The hold is not applied to every transaction.Published on 25 Jan 2024Updated on 29 May 20263,695How do I qualify as an Accredited Investor?
Note: In accordance with MAS guidelines, a haircut of 50% will be applied to the market value of your DPT holdings. Your DPT holdings can contribute up to S$200,000 towards your net personal assets assessment. Financial assets include deposits, investment products and any other assets that may be prescribed by Singapore regulations.How do I apply as an Accredited Investor? If you haven't opted in as an Accredited Investor (AI), you may start the process here.Published on 8 Apr 2025Updated on 29 May 20267OKX listing mechanism
Introduction To support orderly market openings and fair price formation, OKX applies different listing mechanisms when opening trading for new spot pairs. The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on 27 Apr 2018Updated on 29 May 20267,498How can I get my project listed on OKX?
It's for informational purposes only and doesn't guarantee listing approval.You may apply for the listing of your crypto here.What are the things that I should do?How should I present my project overview? Provide a clear and concise overview of your project. Treat it like an elevator pitch explaining your mission. Highlight key milestones, partnerships, and recognitions. This helps demonstrate credibility and progress.Should I provide ecosystem data? Yes.Published on 16 Apr 2026Updated on 29 May 20261Spot copy trading: lead trader FAQ
Do I need to apply again to be one, on Spot? Yes, you must apply to become a Lead Spot trader even if you're already a futures lead trader. This is because the AUM for futures copy trading is separated from spot copy trading.4. As a lead trader, how many crypto pairs can I lead spot trade with? You have the opportunity to lead spot trades with 297 cryptocurrency pairs at the time of launch, with more pairs being added gradually.Published on 18 Oct 2023Updated on 29 May 202667How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on 19 May 2025Updated on 29 May 202670Address type upgrade FAQ
Address book updates We've updated the address book with new Network scope and Token scope options, giving you more flexibility and control over which networks and tokens each saved address applies to. When you're making a withdrawal, the address book also automatically filters addresses based on the network and token you've selected. What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses.Published on 26 Aug 2025Updated on 2 Jun 2026859