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In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.Published on 18 Sept 2024Updated on 29 May 202613Pay wallet auto top-up FAQ
You can also enter the page through the low balance alert on the Pay page as well Auto top-up on the Balance details page of Pay Low balance alert banner on Pay page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Auto top-up page Set the details of auto top-up, from the trigger amount for top-up to the payment options on the Auto top-up details page Details of your auto top-up on the confirmation page Once all good, proceedPublished on 14 May 2026Updated on 5 Jun 20264What can help prevent P2P crypto scams and protect my assets?
Fake receipts Fake receipt scams involve scammers who send you a bank receipt to substantiate their claims that they've already sent you money. They'll also insist that the money was sent through an escrow transaction and will only be reflected in your wallet after you release your crypto holdings. In most instances, scammers will use strong language to pressure you into giving up your crypto assets. These scammers can also easily manipulate data, including receipts, photos, or screenshots.Published on 2 Sept 2023Updated on 29 May 20261,466How can I complete a Satoshi test with UTXO-based wallet?
We recommend referring to your wallet's official documentation for the most accurate, up-to-date instructions on how to use select a specific UTXO. If you have any questions or require additional assistance with your Satoshi test, please contact us via the OKX Assistant or reach out to your dedicated Relationship Manager (for Institutional and VIP clients).Published on 14 May 2026Updated on 29 May 2026How do I set up indicators on the chart?
Setting up these indicators on our charts is a straightforward process. Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on 30 Nov 2024Updated on 29 May 202615How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on 23 Jan 2025Updated on 29 May 202650How do I level up my trades with Mizar?
They can also set up rules such as taking profit, trailing, or more and manage their bots from external platforms such as TradingView. Smart Trade terminal: thanks to the TradingView integrated Chart Terminal, users can build up their trading indicators and signals on Mizar and pre-set their trades with Smart Trading Tools. Users can split up their trades into multiple entries or take profit at different times in an automated way.Published on 28 Mar 2024Updated on 29 May 20265What should I do if my withdrawal was sent to the wrong user ID (UID)?
If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.Published on 13 Oct 2025Updated on 29 May 202622How do I set up TP/SL with the Order line?
Set up your TP/SL orders with the Order line as below: Open the chart for the selected trading pair, and hover your mouse over the chart. The order line, which is the dotted white line, will hover on the chart.Published on 21 Jun 2024Updated on 29 May 2026175How do I verify my wallet address?
Follow the deposit instructions to complete your deposit The Satoshi test deposit will be sent to your account. You can continue entering your withdrawal details, but the withdrawal will remain on hold until your address is verified. Verifying your withdrawal address The test deposit will appear in your OKX account. Please check the Deposit tab for confirmation.Published on 24 Jun 2025Updated on 8 Jun 20264How do I manually set up futures grid trading bot?
Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited. If both base and quote assets are insufficient, users will be prompted to top up quote assets to meet the minimum investment required. Topping up base assets isn't permitted. Profit and Loss (PNL) will be reinvested by default after any edits.Published on 6 Jun 2024Updated on 2 Jun 2026103How do I manually set up spot grid trading bots?
Trailing Up/Down will be automatically turned off after editing and can't be adjusted separately. Advanced Start/Stop conditions will remain unchanged and can't be edited. If both base and quote assets are insufficient, users will be prompted to top up quote assets to meet the minimum investment required. Topping up base assets isn't permitted. Profit and Loss (PNL) will be reinvested by default after any edits.Published on 6 Jun 2024Updated on 29 May 2026209How can I protect myself from scammers?
The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.Published on 21 Aug 2023Updated on 3 Mar 202612,256OKX ZERO Trading Fees event FAQs
Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day. Check for rebate card and remaining balance here.6. Why are subsequent rebate cards sent out after the first card has been used up? We would like to give more crypto enthusiasts the chance to switch to OKX and try our platform.Published on 6 Jul 2023Updated on 29 May 202638How do I update my login password?
the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set upPublished on 22 Aug 2023Updated on 2 Jun 202630