All
FAQ
Announcements
Product documents
How do I qualify as an Accredited Investor?
To qualify as an Accredited Investor in Singapore, you must meet one of the following criteria: For individuals: your income in the preceding twelve months exceeds S$300,000 (or its equivalent in foreign currency); or your net personal assets exceed S$2 million (or its equivalent in a foreign currency), of which the net value of the primary place of residence can only contribute up to S$1 million; or your net financial assets exceed S$1 million (or its equivalent in foreign currency).Published on 8 Apr 2025Updated on 29 May 20268What can I do if my device is running in an unsafe environment?
This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers. Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users.Published on 19 Jan 2023Updated on 29 May 2026301What is the New User Full Rebate Program?
The campaign period only limits the window in which users must complete their First Qualifying Trade. It does not affect users' ability to claim the already-earned rewards. Once the campaign period expires, users who have not yet completed their First Qualifying Tradewill no longer be able to earn rewards under this Program.4. What are the First Qualifying Trade requirements to claim for the New User Full Rebate Program?Published on 16 Mar 2026Updated on 29 May 20264Understanding the risks of using digital payment token services
Before trading, understand the token's market depth and liquidity so you know how easily you can enter or exit a position.Cybersecurity Risk Cyber attacks like fraud, hacking and phishing can lead to theft of your DPTs or private keys - often with no way to recover them. If the platform you use is compromised, your assets and personal data may be stolen. If you share login details with a scammer, they could gain full access to your account.Published on 17 Jun 2025Updated on 29 May 20263How do I use a physical security key to protect my account?
Device theft also poses a threat if lock-screen security is compromised Passkeys: while more secure than passwords, they rely on third-party account synchronization and can be accessed if the linked device is stolen and unlockedAdvantages and limitations of physical security key If you are new to this technology and considering using physical security keys, here are some advantages and limitations to keep in mind: Advantages Limitations Operates offline, eliminating risks from cloud synchronizationPublished on 10 Jan 2025Updated on 29 May 202619,667What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on 24 Jun 2025Updated on 29 May 202666OKX P2P verified merchant service agreement
You confirm that the identity information provided by you is true, accurate and correct, and you have qualified to be a Verified Merchant. Once you have completed verification on your account, the corresponding identity information and authentication results cannot be modified or cancelled for any reason unless there is a legal change in your identity information.Published on 15 Sept 2023Updated on 28 Jan 2026753How can I reduce trading fees?
To qualify, the invited users must meet the following requirement: The trading volume of any single order must be at least 50 USDT. Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules.Published on 19 May 2025Updated on 29 May 202670OKX Card lifestyle subscription rebates
How to qualify: 1) Set OKX Card as payment: Update your subscription's payment method to your OKX Card. 2) Pay with USDG: Ensure your card payments are settled in USDG. 3) Receive your rebate: Up to 20 USDG credited to OKX Pay on the 1st of the next month. For more details, refer to our Card Terms and Conditions.Published on 25 Mar 2026Updated on 29 May 20261How do I secure my exchange account?
Given how crypto assets have no central issuing authority, they're vulnerable to hacking and theft. It's recommended that users take all necessary precautions, including using these security features and ensuring that their devices are free from malware and viruses. Manage Devices and Authorizations Regularly review your device login activity under Security Settings > Linked Devices.Published on 12 Jun 2024Updated on 29 May 20261,351What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
However, once you place the order, but you decide to cancel it, may trigger a “frequent canceller” penalties based on your trading behavior. If you continue with the order, the system will limit withdrawals and crypto resales for 1, 3, 7, 15, or 30 days (check the on-screen message for details). Note: if you don't see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection?Published on 17 Mar 2023Updated on 29 May 20263,126USDⓈ contract FAQ
Forced liquidation P&L, penalties, etc., are all calculated in the settlement currency.12. Will open orders be canceled during forced liquidation? Yes, the system will cancel all USD futures orders under that settlement currency.13. How is the position handled after forced liquidation? The position is taken over by the system and enters the forced liquidation process. P&L are credited to the risk reserve fund (denominated in the settlement currency).14.Published on 17 Oct 2025Updated on 4 Jun 20266How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on 13 Dec 2023Updated on 29 May 20261,037How do I invite existing users to join the Affiliate Program?
Users who don't qualify will see a notification as soon as they open the link and won't be able to proceed to the submission page.3. Will rebinding affect a user's open positions or trading activity? No. Rebinding only affects the commission relationship — it has no impact on the user's trades or open positions.4. Can a successfully rebound user still be recalled? Yes. If the user meets the 180-day recall criteria, they can still be recalled by a new affiliate.5.Published on 27 Sept 2023Updated on 29 May 2026Understanding OKX's Security Fund
Users should consult with a qualified financial advisor before making any investment decisions.Published on 25 Mar 2026Updated on 29 May 20264