All
FAQ
Announcements
Product documents
How do I deposit SGD with PayNow?
A unique PayNow QR code will be generated for your OKX account, which includes a specific bill reference number.Published on 8 Nov 2024Updated on 29 May 20267How do I create passkeys? (web)
Alternatively, you can select Cancel and use your password insteadVerify with another device You'll be prompted to verify using a passkey on another device Scan the QR code with your other device to complete the verification Use another device to scan the QR code Note: to ensure a smoother user experience during passkey verification, we suggest using Chrome or Safari.Published on 16 Aug 2023Updated on 2 Jun 20264,306Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Jun 2026136How do I link an authenticator app?
Before you begin, you'll need to complete email and phone verification first On the app Open the OKX app Go to the Main menu and select Profile and Settings > Security Under Authentication methods, select Authenticator app to start linking your authenticator app Select Authenticator app under Authentication method Open your authenticator app and either scan the QR code shown on the OKX setup screen, or copy the setup key displayed below the QR code and paste it into your authenticator app manuallyPublished on 29 Aug 2023Updated on 29 May 202616,463How do I verify my identity with Singpass?
Select Verify now Kickstart your verification process by selecting Verify Now Select Singpass as ID Type to start the Singpass verification journey Select your ID type as Singpass Select the QR code to redirect to Singpass App Tap the QR code to proceed to the log in phase Once you're in the app, it'll load a page that'll ask for your permission to log in, so select Approve Approve the log in to the Singpass profile A page with Singpass' terms and conditions will be loaded, select I Agree to completePublished on 13 Sept 2024Updated on 29 May 20266What can help prevent P2P crypto scams and protect my assets?
Avoid scanning QR / providing verification code: Don't scan QR codes or share verification codes with others, as doing so may result in unauthorized access to your account. Please note that our customer service team will never ask you to scan a QR code or provide verification codes through any communication channel. Always stay alert and protect your account information.What are the common types of P2P crypto scams?1.Published on 2 Sept 2023Updated on 29 May 20261,465How do I create passkeys? (app)
once you have enabled the feature:Verify with your current device You'll be prompted to use passkey for verification If you enable passkey, you'll be prompted by using passkey to use it for verificationVerify with another device You'll be prompted to use passkey to sign in and select Other Sign In Options Select other sign in options to use another device to verify your passkey Select iPhone, iPad, or Android device and select Continue to get a QR code Use your other device to scan the QR code NotePublished on 16 Aug 2023Updated on 5 Jun 202613,389How do I make a deposit? (web)
Select Copy or scan the QR code to make a deposit via the platform you're sending from Note: Due to blockchain confirmation delays, deposits may not be credited immediately. Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets.Published on 13 Aug 2023Updated on 29 May 20268,086How do I verify my wallet address?
Note: Other wallet connections are currently not supported on the OKX SG App, please use the Web: https://my.okx.com/en-sg Continue to connect your wallet You can choose to connect via OKX wallet extension You can also choose to connect via other methods If you choose to connect your wallet via WalletConnect, you can scan the QR code or select All Wallets to pick the wallet that you are using.Published on 24 Jun 2025Updated on 29 May 20263Why is Pay moving to Simple mode?
With Simple Pay, you can: Pay any contacts using USDT, USDC, and USDG on X Layer Scan QR code to pay GrabPay merchants Add funds from Portfolio Transfer funds to Portfolio Send funds to external wallet addressesWhat has changed? As part of this update: Pay mode is no longer available in Singapore Pay now supports USDG, USDT, and USDC on X Layer only Token conversion isn't availableWhy did we make this change?Published on 27 Jan 2026Updated on 29 May 20264How can I protect myself from scammers?
Over time, they may introduce trading or investment opportunities and encourage you to scan QR codes or register on external platforms. These external platforms are often fraudulent. Once you deposit funds, there is a significant risk of permanent financial loss. If you encounter this behavior: Don't engage further. Don't transfer funds to external platforms. Don't scan unknown QR codes. Report the user immediately through the platform’s reporting or appeal function.7.Published on 21 Aug 2023Updated on 3 Mar 202612,252How can I enhance my OKX app security?
Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?Scenario 2: My device is infected with MalwareWhat are the signs of device infection? Your phone overheats suddenly and experiences rapid battery drain.Published on 14 May 2026Updated on 29 May 2026How do I make a deposit? (app)
page from Homepage Open your OKX app, go to Assets > Select Deposit > Deposit crypto Opening Deposit page from Assets Select the crypto that you want to deposit, then select the Deposit network Deposit details will then automatically generate In the Deposit account section, you can select whether to deposit funds into your Funding or Trading account Select the OKX account that you want to receive the deposit You can either to copy the deposit address to your withdrawal platform app or scan the QRPublished on 22 Aug 2023Updated on 29 May 2026153,468How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on 21 Mar 2025Updated on 29 May 202634OKX API FAQ
How to scan: on the app, tap Menu > the Scan icon, and scan the QR code.Published on 20 Sept 2024Updated on 5 Jun 2026139