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USDⓈ contract FAQ
How does the system respond if USDC experiences a de-peg? The system will monitor the exchange rate fluctuations of stablecoins such as USDC. If there is a risk of depegging, the function to convert USD liabilities to USDC liabilities will be suspended. At the same time, the platform will activate emergency mechanisms, such as using the risk reserve fund to cover part of the risk. Is USDG exposed to de-peg risk as well?Published on 17 Oct 2025Updated on 4 Jun 20265Lead traders: Spot lead trading guidelines
In this case, the lead trader may continue trading normally; however, copy traders will not be able to successfully follow the order. The maximum buy limit is exceeded. In this case, the lead trader may continue trading normally; however, copy traders will not be able to successfully follow the order. Click to view details of the maximum buy limit for spot trading.Published on 30 Oct 2023Updated on 29 May 2026197How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 29 May 20263,163OKX listing mechanism
Orders are matched only after official trading begins and according to normal trading rules.Published on 27 Apr 2018Updated on 29 May 20267,498OKX SG Trade Only Tokens FAQ
Transfers to other OKX accounts are not supported for trade-only tokens.Normal token vs Trade-only Token: The table below summarizes what you can and cannot do depending on a token's listing type: Feature Normal Token Trade-Only Token Buy / Sell / Convert ✅ Supported ✅ Supported Spot Trading ✅ Supported ✅ Supported Deposit ✅ Supported ❌ Not Available Withdraw ✅ Supported ❌ Not AvailableWhat happens if I accidentally deposit a Trade-Only Token?Published on 22 Apr 2026Updated on 29 May 2026How do I make a withdrawal? (web)
Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on 22 Aug 2023Updated on 29 May 20261,615Satoshi test FAQ
If the Satoshi test is successful, you can proceed with your withdrawal as normal. The successful test verifies that you have control over the withdrawal address.10. Will I need to perform the Satoshi test every time I make a withdrawal? Once your address is verified via the Satoshi test, it remains verified for a period of six months. You'll not need to perform the test again during this period unless you change your withdrawal address or upon the expiry of the verification.11.Published on 28 May 2024Updated on 29 May 202643OKX Sub-Affiliate link rules
., number of active traders ≥ 5), the link status will be restored to normal, and the corresponding commission rate will be restored in advance. As further detailed in the OKX Affiliate Rules and the OKX Sub-Affiliate Rules, all affiliates and sub-affiliates must remain fully compliant with all applicable laws and regulations and shall be responsible for any violations thereof.Published on 28 Sept 2023Updated on 29 May 2026671Convert FAQ
This is normal. The available balance on the convert page reflects the actual available amount of the asset, unlike the trading page where negative values are displayed as 0. If the asset has an open margin position that is currently at a loss, the actual available balance may be negative and will be displayed as such.7. Why is convert not working?Published on 27 Sept 2023Updated on 29 May 20261,500How do I find my deposit address and tag/memo/comment?
If your deposit address appears different, this may be due to the system upgrade or the presence of multiple available addresses, which is normal. To reduce operational risk, please consistently use the same address when possible.Published on 22 Aug 2023Updated on 29 May 202670,100Affiliate FAQ
Normally, your commissions will be distribute within 1–2 hours after trade made. However, during extreme market conditions, the high volume of calculations may cause delays of several hours, which is considered normal.4. What commission rate will be assigned when I am invited by an affiliate? You can check your assigned percentage by following the steps below: Open your OKX app > Main menu. Select User Center On the My Rewards page, you can view your rebate percentage assigned by the affiliate.Published on 4 Dec 2024Updated on 29 May 2026728Passkey FAQ
To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification? This message usually means you're using a device that doesn't have a passkey saved. For example, if you originally created a passkey on an Android phone but are now using an iPhone, the system won't detect a stored passkey.Published on 19 Mar 2025Updated on 4 Jun 2026136Why can't I join or claim rewards from a campaign?
This doesn't affect normal trading activities or participation in other campaigns. Accounts identified under risk control measures are not eligible to claim rewards for the relevant campaign. Invited user under risk control In referral campaigns, if the invited user's account is subject to risk control restrictions, the inviter will not be eligible to receive the corresponding reward.Why was my campaign reward taken away?Published on 10 Jun 2025Updated on 29 May 202614,839Pay Passkey FAQ
As long as the identity verification address is in a supported region, Pay mode will display normally. However, you may not be able to initiate Pay transactions if the passkey is not supported by the device.10. How can I withdraw assets if my device does not support Passkeys? Device must support passkey, which will be used to sign withdrawal transactions.11. What should I do if I lose my only remaining Pay Passkey? If there's only one passkey left, it cannot be deleted.Published on 28 Apr 2025Updated on 29 May 2026193How do I trade perpetual futures on OKX?
If it’s available, it'll be displayed normally.Published on 25 Mar 2024Updated on 2 Jun 2026132