What does it mean when a "trade error" has occurred? Trade errors are any incorrect trades that were made in good faith, for instance mistaking one user's trade for another when dealing with multiple counterparties at the same time. If price action is in the other direction shortly after a trade or there were not adequate checks before executing, a trade error is not deemed to have occurred.

Why does the Pay passkey error happen? Passkey error on Android devices occurs when Google Play Services fails to process passkey authentication for OKX Pay or OKX Card. This prevents your device from completing certain verification or authorization actions. You can usually resolve the issue by updating Google Play Services or deleting the damaged Pay passkey stored in your Google Password Manager.How to fix Pay passkey error? We recommend two solutions.

Why does passkey error 50162 happen? Passkey error 50162 may appear on Android when Google Play services encounter an issue during passkey verification. When Google Play fails to complete the verification process, it triggers error 50162. You can fix it by updating Google Play services or deleting the damaged passkey stored in your Google Password Manager.How to fix passkey error 50162? We recommend two solutions.

Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.

If needed, reinstall the app from here.Device compatibility If your device (such as Huawei) encounters errors during facial recognition process, it may be due to a device compatibility issue. You can try restarting your phone and then retrying the facial recognition process. Important notes before updating or reinstalling: If you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.

Why am I receiving an error when adding a debit or credit card? If you're experiencing difficulty with adding your card, please double-check that the card details you entered are accurate. If you're still having issues, reach out to us here for assistance. On some occasions, you will be prompted during the add card process to do extra authentication via a 3-D secure authentication process.5. Why am I receiving an error when completing a transaction with my debit or credit card?

What should I do if I encounter the error message "We can't support verification for the TON network"? Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.

This is a check to prevent any pricing errors. We anticipate that in most cases, you will be making changes to the prices that appear at first.

Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

If an error of 50004 is reported at other times, it can be retried later. If an order is placed with an error of 50004, it doesn't represent the actual result of the interface request. The request may succeed or fail. Please refer to the actual result.What's "50119 API key doesn't exist" error? This error usually occurs when your account’s domain doesn’t match your region. For EEA users, please change your API request domain name to eea.okx.com instead of www.okx.com.

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OKX SG is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to www.okx.com/en-sg © 2025 OKX. All rights reserved. In order to comply with local regulations, certain features may not be available in your region.

By aligning your instrument field with the correct format as outlined in the specifications, you can resolve this error and ensure seamless signal transmission.8. I received an error - "maximum allowed lag time being exceeded". What does this mean? This error message indicates that there was a delay longer than the permitted duration for your alert to reach OKX from TradingView. Your alert message comprises a field known as "maxLag," which establishes this time limit (in seconds).

Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required. Here's an example:How to properly take a selfie while holding my ID?

Securely back up your wallet's mnemonic phrase and private key. Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.