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How do I create passkeys? (app)
Remove passkey As a security precaution, removing a passkey may trigger a 24-hour restriction on withdrawals and P2P trading: If you remove a passkey without using another passkey to verify (e.g. using 2FA or facial verification instead), the 24-hour restriction will apply. Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal.Published on 16 Aug 2023Updated on 5 Jun 202613,399A beginner's guide to identity verification
I'm under the age of 18. Why can't I sign up? Due to local laws and regulations, you must be 18 or older to access our services.8. Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.9. Which types of documents can I use to verify my residential address for account identity verification?Published on 25 Sept 2023Updated on 29 May 20266,481Passkey FAQ
If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do?Published on 19 Mar 2025Updated on 4 Jun 2026136How do I calculate borrowing interest?
Interest calculation and deduction Interest calculation time: Recorded every hour on the hour. Interest deduction time: Recorded every hour on the hour. Debts incurred under cross-margin and isolated-margin positions will accrue interest and be deducted separately for each margin type. Interest on borrowed funds is calculated based on the customer's interest-bearing liability and is recorded every hour on the hour, starting from 0:00.Published on 20 Mar 2023Updated on 29 May 202670What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 29 May 20261,828What are the spot trading guidelines for copy traders?
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 6 Nov 2023Updated on 5 Jun 2026283How long does it take to complete my identity verification?
If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on 5 Sept 2023Updated on 6 Apr 20267,046How do I update my login password?
Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: the withdrawal function will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 2 Jun 202630Why did my identity verification fail?
Under 18 Years Old The document you submitted does not meet the platform’s requirements. The system has detected that you do not meet the minimum age requirement. You may reach out to us via OKX Assistant once you have reached the age requirement to complete your identity verification.Published on 5 Sept 2023Updated on 29 May 202611,581How do I change my login password?
Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 special character Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent out once the change is successfully made Note: withdrawals and P2P trading will be unavailable for 24 hoursPublished on 22 Aug 2023Updated on 5 Jun 202619,724How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20263How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 29 May 20264,196Lead traders: Spot lead trading guidelines
Date Trading history Profit and loss after fees Witholding amount (10% of profits) April 17 (Mon) BTC/USDT Bought: April 1, 2023 Sold: April 17, 2023 +200 USDT 20 USDT April 18 (Tue) BTC/USDT Bought: April 6, 2023 Sold: April 18, 2023 ETH/USDT Bought: April 6, 2023 Sold: April 18, 2023 -50 USDT +300 USDT 0 30 USDT April 19 (Wed) No new buy orders BTC/USDT Bought: April 6, 2023 Sold: Not yet sold ETC/USDT Bought: April 6, 2023 Sold: Not yet sold N/A N/A April 20 (Thur) ETC/USDT Bought: April 6, 2023Published on 30 Oct 2023Updated on 29 May 2026197How do I explore new tokens?
Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization. Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings?Published on 9 Aug 2024Updated on 29 May 2026How do I invite existing users to join the Affiliate Program?
It'll take effect in the next hour.7. Do rebound users count toward affiliate assessments? Yes, they do. If you have any other questions, feel free to reach out to our support team.Published on 27 Sept 2023Updated on 29 May 2026