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How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on 21 Apr 2026Updated on 30 Apr 2026FAQ1Does OKX Marketplace charge fees?
OKX Marketplace's zero-listing fees democratize access to the NFT world, ensuring that anyone can participate without being burdened by upfront costs.A competitive edge While OKX Marketplace champions zero fees, many other NFT marketplaces continue to charge substantial amounts. This competitive advantage positions us as a market leader in terms of affordability.Published on 14 Oct 2023Updated on 12 Sept 2025FAQ22ADL mechanism enhancements
When the present value of an Applicable Insurance Fund is lower than a. the Average value of the Applicable Insurance Fund in the last 8 hours ("8 Hr Average") minus the greater of i. 30% of the 8 Hr Average; or ii. USD 50,000 (or equivalent) (the result of (a) is the "Volatile Drop Threshold"); 2. When the Applicable Insurance Fund has been fully depleted; 3.Published on 5 Mar 2025Updated on 17 Nov 2025AnnouncementsOKX ZERO Trading Fees event FAQs
When a trading fee is incurred and paid, OKX will deduct the equivalent amount from your rebate card and credit it to your funding account the next day. Ensure that you have sufficient funds to start trading prior to the fee rebate that will be credited the next day. Check for rebate card and remaining balance here.10. What if the trading fee exceeds my rebate card amount?Published on 6 Jul 2023Updated on 3 Apr 2026FAQ38OneFootball Credits Trade and Earn
Eligible deposits include the following (if available to your jurisdiction): Crypto Deposit via external wallet transfer, Direct through Wallet (buy crypto and onchain deposit), and Buy Crypto via Fiat gateway, credit card, or P2P transactions by P2P Express or P2P Marketplace. Deposits by internal transfers and P2P transactions made by share link or qr code will be excluded. The deposit will be calculated based on the price of the eligible asset(s) at the time of deposit.Published on 9 Apr 2026Updated on 9 Apr 2026FAQ21Libra Credit(LBA) Now Available
Dear Valued Customers, We are pleased to announce that Libra Credit(LBA) is now listed on OKX. Please take note of the following go-live schedule: 1. LBA deposit - 16:00 May 22, 2018 (Hong Kong Time, UTC +8) 2. LBA/OKB spot trading - 16:00 May 23, 2018 (Hong Kong Time, UTC +8) 3. LBA withdrawal - 18:00 May 24, 2018 (Hong Kong Time, UTC +8) 4.Published on 22 May 2018Updated on 17 Nov 2025AnnouncementsWhy hasn't my deposit been credited?
Otherwise, you'll need to contact the receiving platform's customer support to request recovery.Deposits of non-tradable assets If you deposit assets that are not supported for trading or deposits on OKX, the funds may not be credited. Please check whether the deposited asset is tradable and supported on OKX before initiating a deposit.Published on 1 Sept 2023Updated on 12 May 2026FAQ13,912How can I protect myself from scammers?
We don't recommend accepting payment from a credit/debit card that doesn't belong to the buyer.5. What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order.Published on 21 Aug 2023Updated on 3 Mar 2026FAQ12,197How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 28 Apr 2026FAQ857OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on 9 Oct 2023Updated on 8 Jan 2026FAQ366Updates to VIP Loan and Credit Line Risk Unit Terms and Conditions
The legacy liquidation methodology continues to apply to accounts that are not eligible for the updated two-stage process (see Eligibility For the Two-Stage Process above).What you should do We recommend reviewing the updated Risk Unit Terms set out below which will replace the existing risk unit terms here: Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions, after the update has been rolled out to all users.Published on 7 May 2026Updated on 7 May 2026AnnouncementsWhy is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 2026FAQ1,933What should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on 8 Apr 2025Updated on 3 Feb 2026FAQ11Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on 28 Sept 2023Updated on 13 May 2026FAQ2,681What's Reward Rally?
Rewards can include crypto, trading bonus, or rebate cards, depending on your region.Published on 6 Nov 2025Updated on 4 Mar 2026FAQ262