All
FAQ
Announcements
Product documents
OKX to list Render (RNDR) for spot trading
OKX is pleased to announce the listing of Render (RNDR) on our spot trading markets. Please take note of the following schedule: RNDR deposits will open at 02:00 am UTC on August 10, 2023. RNDR /USDT spot trading will open at 10:00 am UTC on August 10, 2023. RNDR withdrawals will open at 10:00 am UTC on August 11, 2023. The Render Network is a provider of decentralized GPU-based rendering solutions. It provides decentralized GPU computing power for next generation 3D content creation.Published on 10 Aug 2023Updated on 17 Nov 2025AnnouncementsLead traders: How do I carry out lead trades?
To ensure a positive experience for copy traders, when setting a stop loss/take profit order price, or when closing a position, the lead trader can only use the limit price and custom close amount. Estimated total assets in the Marketplace only include bots assets and exclude lead trading positions.How should I cancel lead trades? In the app, you can cancel lead trades by navigating through Trade > Marketplace > My lead trades > Settings > Stop leading trades.Published on 21 Dec 2022Updated on 15 Apr 2026FAQ393Managing RFQs on the RFQ board
Finally, selecting the checkboxes on the RFQ Board in the "Action" column for any live RFQs will activate the "Kill Selected" button at the top right corner of the RFQ Board, which will instantly cancel any of your quotes or RFQs on those selected lines.How do I know when my RFQ will expire? How do I know when a maker's quote will expire? On the RFQ Board is a column labeled "Time Left". The value in this column indicates how much longer the RFQ will remain live until it expires automatically.Published on 30 Jun 2022Updated on 10 Sept 2025FAQ18Lead trader: how do I carry out spot lead trades?
Visit here to find out more about the possible reason for the failure of spot lead trade.Published on 2 May 2024Updated on 9 Feb 2026FAQ47How do I trade with different order types?
Useful in volatile markets.ii) Fill or kill A Fill or kill order must be fully filled immediately upon placement, or it is entirely canceled. This ensures the buy/sell order is fully executed or canceled entirely (without partial fills).How do I place a Fill or kill order? Select Advanced Limit Order and select Fill or kill Enter your limit price and quantity Confirm the orderWhy should I use Fill or kill order? Ensure your orders are fully executed in full.Published on 18 Jun 2024Updated on 6 Apr 2026FAQ389How to solve the problem of encountering errors when logging in to wallet
Dear OKX users, We’ve recently received reports of “corrupted extension” errors occurring when users tried to log in to their wallet extension. This may occur if browsers like Google Chrome detect unauthorized changes to the extension’s local files and display a security warning. To protect your assets, please follow these steps: Make sure your computer and network are free of malicious software or unauthorized programs. Install and update antivirus software, and perform regular system scans.Published on 15 Jul 2024Updated on 17 Nov 2025AnnouncementsManaging RFQs on the RFQ board (creator)
Kill RFQs and Kill selected are always visible in the top right corner of the RFQ Board.Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationOKX to phase out Average Cost feature under Assets
To enhance the information accuracy of our services, OKX will start to remove the Average Cost feature from the Token Details page under Assets. Removal of the feature will start at 12:00 UTC on March 8, 2024. We will continue to support cumulative profit and loss features (Cml PnL and Cml PnL%) as usual. OKX team March 5, 2024Published on 5 Mar 2024Updated on 17 Nov 2025AnnouncementsHow to solve the problem of encountering password errors when logging in to wallet
Dear OKX users, We've recently received user feedback about encountering password errors when logging in with the wallet extension. This issue may not be caused by the wallet or the password itself, and the relevant information is as follows: Problem: To ensure the security of your account, we've strengthened the security protection of our wallet to prevent account information from being stolen or cracked.Published on 20 Jun 2024Updated on 17 Nov 2025AnnouncementsHow do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on 31 Aug 2023Updated on 13 May 2026FAQ13,894How do I raise a dispute when using P2P trading?
You can raise disputes in these situations: When selling crypto via P2P Trading, you can raise a dispute if the buyer has marked the order as paid but the seller hasn't received the payment. When buying crypto, if the seller doesn’t release the crypto, you can also raise a dispute. After a transaction is done, you can also raise a dispute in the order if there is any issue.Published on 22 Aug 2023Updated on 6 May 2026FAQ3,575How do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 8 Oct 2025FAQ60Quoting RFQs on the RFQ board (maker)
You can cancel all current quote by selecting the Kill quotes button at the top of the RFQ Board. To batch cancel a number of quotes, you can select the checkboxes on the RFQ Board under the Action column. Once you have selected any of the checkboxes, a Kill selected button will appear at the top of the RFQ Board.Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationBasic Order Types
It is possible that users with large positions will not be able to close out their positions in one go. They would have to split up their close order into smaller orders to close.Splitting of a large order When users place market close all orders, if the position size is larger than the maximum number of contracts permissible per order, the system will help users break up the orders into smaller amounts.Published on 16 Jun 2022Updated on 5 May 2026Product documentationUnseen City Shirts - Blue Moon - NFT FAQ
How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed? The rarity of your NFT will be revealed on 03.05.8. I have claimed a Rare or Ultra Rare NFT. How can I claim the associated prizes?Published on 25 Apr 2024Updated on 4 Dec 2025FAQ2