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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135What should I do if the T+N (T+1/T+3/T+7) security protection is triggered and I can't trade?
Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 12 May 20262,929What limits are there for futures copy trading?
1. Copy trading setting limits are as below: Field Limit Amount per order (Fixed amount) 10 - 100,000 USDT Amount per order (Proportional) 0.01 - 100x Maximum amount for copy traders 10 - 10,000,000 USDT2. Lead trader limit You can copy up to 10 traders when using hedge mode or 1 trader when using one-way modePublished on 31 Oct 2023Updated on 11 May 2026253What limits are there for spot copy trading?
1. Daily lead trade limit: 500 new buy order 2. Total lead trade limit: 5000 new buy orders 3. Maximum profit-sharing ratio and Maximum copy trader limit depends on lead trader's trader tier. 4.Published on 30 Oct 2023Updated on 10 Mar 2026127Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on 4 Dec 2024Updated on 6 Apr 2026726How do I manage my wallet? (app)
You may follow the following steps: 1. Go to the wallet home page, select the wallet account name 2. Select Manage wallet > select the red Remove button > Delete Note: after re-importing with your seed phrase, only Account 01 will be restored by default — other accounts will need to be added manually. OKX Wallet Browser Extension Removing a specific derived account is supported. You may follow the following steps: 1. In the extension, tap the wallet account name 2.Published on 22 Aug 2023Updated on 9 May 20262,031Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~1 BTC) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 3: the user converts his 1 BTC to ETH at the price of 3,000 USDC/ETH. He receives 20 ETH at 17:10 UTC.Published on 13 May 2024Updated on 3 Apr 2026359How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on 29 Sept 2023Updated on 10 Sept 2025554How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the below information: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 13 May 202619,666How do I view Profit and Loss (PnL) and switch PnL display?
1. Open the OKX App, select Assets 2. Select the PnL line chart on the right to expand it. Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year. Up to 1 year of cumulative PnLs are available. Select the ">" icon next to PnL to view Spot PnL and Futures PnL separately.Why would I want to switch between PnL value and percentage display?Published on 7 Jul 2024Updated on 13 May 202647Trading Fee Rules FAQ
Trader A (Maker fee: 0.02%; Taker fee: 0.03%) bought 100 contracts of call options (notional is 1 BTC): If trader A is the taker when order filled, so the Trading fee = Min(0.03% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0003 BTC; If trader A is the maker when order filled, so the Trading fee = Min(0.02% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0002 BTC.Published on 22 Mar 2024Updated on 11 May 20261,084How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on 17 Oct 2024Updated on 1 Jan 2026434OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on 28 Sept 2023Updated on 13 May 2026663How do I secure my MPC wallet?
When you create an MPC wallet, 3 private key shares will be generated: Share 1 : generated by your MPC wallet Share 2 : generated and stored on your device Share 3 : generated by your device, encrypted, and backed up to your device's cloud When you're completing your transaction, you're required to have both Share 1 and Share 2 to generate a complete private key and Share 3 as your backup private key share. 3 private key shares will be generated and stored separatelyHow do I back up my wallet?Published on 22 Aug 2023Updated on 17 Nov 2025432What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 24 Apr 20261,806