All
FAQ
Announcements
Product documents
How do I make a withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Fill in withdrawal details on the internal withdrawal page Complete the 2FA verification and select Confirm, your withdrawal order will be submitted Note: if you change your mind, you can cancel the request within 1 minute and no fees will be charged.Published on 22 Aug 2023Updated on 27 Mar 20261,588How do I create accounts in bulk and send crypto to multiple accounts simultaneously?
The accounts will be generated accordingly Note: you can create up to 99 accounts at one time.Published on 27 Sept 2024Updated on 17 Nov 202561How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on 6 Nov 2024Updated on 23 Apr 202683How do I change my phone number?
Note: You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.Published on 7 Sept 2023Updated on 24 Apr 202614,509How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on 6 Sept 2023Updated on 9 Feb 20264,097How do I make a withdrawal? (app)
Select exchanges or wallets to perform an on-chain withdrawal Complete the withdrawal details below and select Submit Fill in address Note: you can enable allowlist mode to protect your assets. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on 22 Aug 2023Updated on 22 Apr 20265,902How do I trade with OKX on TradingView?
Note: spot and derivatives symbols have different order panel UI in TradingView, thus we have 2 accounts (spot and derivatives account) in TradingView. However, the trading account assets are shared by both spot and derivatives trading as you are in unified account.Published on 29 Jul 2025Updated on 16 Apr 202666Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 22 Aug 2023Updated on 23 Apr 2026415What should I do if I accidentally deposit crypto that OKX doesn't support?
Here's how to do it:On the app Open the OKX app, go to Assets Scroll down and find the Untradable assets Note: ensure the Show untradable assets is toggled on in the display settings Select the crypto that you want to Withdraw Note: You can only withdraw the untradable cryptos that OKX supports for withdrawal Follow the instructions on the page to complete the withdrawal Note: This feature is available on app version 6.0.29 and above. Please update to the latest version before proceeding.Published on 26 Sept 2023Updated on 9 Apr 20261,942How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on 26 Aug 2025Updated on 23 Apr 202651How do I create passkeys? (app)
Note: once activated, the passkey feature can't be turned off and can only be reset.Create a passkey Please note that passkey verification methods may vary depending on the platform or service you are using. The passkey can be added from your phone's biometrics such as Fingerprint Unlock or Face ID, a USB security key, or from another device (for example, another phone). Follow the instructions provided during the process. 1.Published on 16 Aug 2023Updated on 20 Apr 202613,067What's limit order in DEX?
In Swap > Select Limit Fill in the tokens you wish to sell and buy with preferred rate, and the expiry period Select Place limit order Note: your limit buy order will be executed when the market price = specified price + network fee. You can customize your price and order expiry before placing an order Note: You can select Use market price to place order to be executed at the market price. Network fees will only be charged during order execution.How do I view or modify my order?Published on 10 Aug 2023Updated on 26 Jan 2026127How do I buy NFTs?
OKX (www.okx.com)On the web Go to our website and select DEX, connect your OKX wallet, and find Marketplace > NFT Note: If you don’t have a wallet yet, we recommend downloading the OKX Wallet browser extension. Download from the Chrome Web Store: https://chrome.google.com/webstore/detail/okx-wallet/mcohilncbfahbmgdjkbpemcciiolgcgeAfter opening the extension wallet, select Create Wallet, set a password, and back up your wallet securely.Published on 30 May 2023Updated on 22 Apr 2026530How do I use my Smart Account?
AA Smart Account has 5 exceptional features:Token Transfers Open your OKX app, select Wallet, and Send Select the crypto and network that you want to transfer Note: If you own the same token on multiple networks, you can select the one you want Enter the receiving address and transfer amount Note: If you've logged into an Exchange account, the system will auto-recognize the receiving address of your exchange account Select a stablecoin in the Pay with field to pay for the gas fees if your walletPublished on 30 Aug 2023Updated on 17 Nov 202512,993DEX Referral FAQ
Note: The first code you create automatically becomes the default. You can change the default code anytime.What are private notes? Private notes are personal markers you add to each referral code, visible only to you.Published on 31 Dec 2025Updated on 22 Apr 20264