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World Cup VIP Exclusive Gift Set FAQ
By participating in the Promotion, you consent to the processing and sharing of your name and postal address with OKX solely for the purpose of arranging and delivering of the Gift Set. You understand that your personal data will be used only for this purpose, will not be used for marketing, and will not be shared with any other third parties.Published on 19 Dec 2025Updated on 24 Apr 2026318How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on 5 Sept 2023Updated on 6 Apr 2026674OKX Web3 wallet customer review reward from Sourceforge terms and conditions
This promotion is on a first-come, first-served basis, and a maximum of 150 eligible participants will each receive the Gift. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of Gift are the sole responsibility of the individual Gift recipient.Published on 7 Aug 2023Updated on 28 Aug 202555OKX customer review reward from Sourceforge terms and conditions
This promotion is on a first-come, first-served basis, and a maximum of 50 eligible participants will each receive the Gift. Limit one (1) gift per recipient. Sub-accounts will not be eligible to participate or receive any rewards. Any and all applicable taxes and all fees and additional expenses, including connection, installation, and/or service costs, related to acceptance and use of Gift are the sole responsibility of the individual Gift recipient.Published on 7 Aug 2023Updated on 8 Oct 202587How to claim my RL OKXclusive Pass?
All Participants will win a Gift but no particular Gift is guaranteed. This promotion is on a first-come, first-served basis, and a maximum of 10,000 NFTs are available. Limit seven (7) Gifts per NFT holder. Any and all applicable taxes and all fees and additional expenses, including connection, installation, travel, and/or service costs, related to acceptance and use of Gift are the sole responsibility of the individual Gift recipient.Published on 5 Apr 2023Updated on 12 Sept 202539How do I safeguard my Web3 wallet from fraudsters?
Use legitimate services only: avoid clicking on falsely advertised links for gift cards, fuel cards, recharge cards, etc., especially those offering redirection services. For legitimate recharge services, please use the recipient's provided address to prevent financial losses.What should I do if my wallet is compromised?Published on 13 Dec 2023Updated on 6 May 20261,015Common scam tactics
Crypto gift scams One of the latest tactics involves scammers using "gifts" or "bonus events" to deceive users into transferring funds. These scams may appear as legitimate opportunities to learn about trading or participate in exclusive promotions. However, the end goal is always the same: to gain unauthorized access to your funds.Published on 28 Sept 2023Updated on 12 May 20262,681What is the New User Full Rebate Program?
Gift Package Amount Your gift package amount equals 100% of your First Qualifying Trade, calculated in USDT equivalent at the time of the trade. There is a cap amount for total reward. Please refer to landing page for detailed amount. If your First Qualifying Trade amount exceeds the maximum reward cap, the reward will be capped at the maximum amount.Published on 16 Mar 2026Updated on 12 May 20263What are Source of Funds (SoF) and Source of Wealth (SoW)?
Will/Testament Must be officially certified Grant of probate Must be an official court document Distribution Statement Shows inheritance amount Tax Statement Shows inheritance amount received Bank Statement Shows inheritance transfer Gift Letter Must be notarized Transfer Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amountPublished on 24 Dec 2024Updated on 12 May 2026817What to do in the event of a trade error
The best thing to do is to reach out to your counterparty to start discussing a resolution as soon as you can. OKX cannot invalidate any trades done OTC with another user, the only way to solve a trade error is to agree with your counterparty about how to best proceed.Published on 30 Jun 2022Updated on 12 Feb 202696How do I reset Two-factor authentication (2FA)?
Section, select reset Select Reset to proceed You'll be prompted to download the OKX app If you don't remember password, can't login: Please follow here to reset both your password and two-factor authentication Note: For your security, withdrawals (including transfers, gifts, and P2P selling) are disabled for 24 hours after updating your phone number or email. If you have self-frozen your account, you won't be able to reset the authentication methods.Published on 15 Sept 2023Updated on 8 May 20266,247What's Reward Rally?
Complete identity verification (KYC) Complete the deposit or trading tasks shown on the Reward Rally page Deposit task: Make an on-chain deposit, card deposit, or P2P order that meets the required amount (Internal transfers, airdrops, crypto gifts, and private P2P orders are not eligible). Trade task: Complete a single trade or strategy that meets the required amount (P2P trades excluded).10. Can invitees earn both Reward Rally and NUB rewards? Yes.Published on 6 Nov 2025Updated on 4 Mar 2026261How do I secure my account after detecting unusual activity?
If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on 21 Mar 2025Updated on 12 Feb 202633What is OKX DEX Aggregator+?
Multiple professional solvers — including OKX's in-house Solver and third-party solvers — receive your intent and compete in a batch auction to offer you the best execution price. Best price wins. The Solver with the best price wins the auction and executes your trade on-chain through a secure settlement contract. Trade settled. The winning Solver submits the transaction to the blockchain, and you receive your swapped tokens.Published on 20 Apr 2026Updated on 30 Apr 20269