In this case, customers that participated during TOKEN2049 at the OKX booth on September 18th and 19th, 2024 and customers who are based in eligible jurisdictions that participated online between September 20th - 23rd, 2024, will have their wallet addresses entered into the random selection generator which will pick the winning wallet addresses, which will be published as they are picked on this page starting Monday 23rd 00:00 BST.

If the merchant confirms receipt, coordinate with them to release the crypto. If the merchant refuses, you can submit a dispute. Learn more: How do I raise a dispute when using P2P trading?What if I paid for a third-party account? If the payment was sent to an account that doesn’t belong to the merchant, review how you obtained the payment details, contact the recipient immediately to request a refund, and cancel the order. If you fail to contact the merchant, you can submit a dispute.

Remember to not release crypto until you've received the payment and confirmed it for yourself, and you shouldn't rely on the buyer to provide a screenshot of the completed payment. Make sure that the details of the payment received match those shown on the screen. When you've confirmed that the funds are in your account, you can Release crypto to the buyer, and you'll receive a confirmation of your completed P2P order.

Setting up these indicators on our charts is a straightforward process. Follow this step-by-step guide to enhance your charting experience.How can I create the indicators? Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.

This requires you to deposit additional funds to maintain your open positions or risk liquidation.Why should I set up a liquidation alert? Setting up a liquidation alert helps you manage your risk by notifying you when your margin level drops to or below 300%. This allows you to take timely actions, such as depositing more funds or adjusting your positions, to avoid liquidation.How do I set up a liquidation alert on my trading platform?

You can only cancel up to 3 orders daily. Otherwise, your account will be suspended, and you can’t place any more orders on that day. Sell orders can‘t be canceled.

If you accidentally sent a withdrawal to the wrong user ID (UID) of another OKX user, please note that we can’t directly reverse or recover funds once they’ve been credited to another user’s account. However, there are steps you can take to try and resolve the situation:1. Verify the transaction details Double-check the UID entered during the withdrawal process. Ensure that the withdrawal was completed successfully and credited to the other UID.2.

You will see this message about a user or merchant being blocked once you confirmed On the Web: In P2P trading > My orders > Completed > the respective Order ID that has user you want to block Select Block to stop receiving messages or do trade with the user or merchant A pop-up window with reasons for blocking will appear on the screen. Pick your reason and select OK. Note: Once blocked, they won't be able to trade with you again, the counterparty will not be able to send messages/make calls.

Pick your preferred payment method and select Next Pick your preferred payment methods to complete the purchase 5. Double check the buy preview and select Buy crypto to complete your buy order 6. After you complete the payment, you can select Review details to view your order history or select Back to home to your homepage. Where can I view my buying history?

Set up your TP/SL orders with the Order line as below: Open the chart for the selected trading pair, and hover your mouse over the chart. The order line, which is the dotted white line, will hover on the chart.

The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform. It's also very difficult for the relevant bank to resolve this matter. Always check the buyer's name and payment amount are correct before releasing the crypto.

If you forget your backup password, you can't recover the wallets backed up with this password. You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud?

Note: Trader Mode feature is currently being upgraded and is being rolled out gradually through a phased (gray release) deployment. This article is written based on the latest version of the Trader Mode feature. If you haven't yet been included in the phased rollout, the interface and actual user experience may still reflect the previous version and may differ from what is described here. Once the feature is fully released, you'll be able to experience the latest functionality.

How do I use the wallet release feature for my DEX trading wallet? (Optional) If you lose your device or cannot access your Passkey, you can use the wallet release feature to transfer your DEX assets to an Externally Owned Account (EOA) address under your control. After the transfer, your DEX trading account will become permanently inaccessible. Wallet release tools are available on OKX, which ensures that you can retain full control of your assets under any circumstances.

Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day. Check for rebate card and remaining balance here.6. Why are subsequent rebate cards sent out after the first card has been used up? We would like to give more crypto enthusiasts the chance to switch to OKX and try our platform.