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How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on 2 Aug 2023Updated on 11 Feb 2026135How do I buy and sell crypto with a third party?
Note: your third-party account's name shall be identical to OKX account's name.How long does it take to receive fiat when selling crypto? It is subject to the fiat merchant's discretion. If you choose to sell and receive through a bank account, the process can take 1-3 business days. It only takes a few minutes to sell and receive via a digital wallet.What are fiat gateways?Published on 5 Sept 2023Updated on 29 May 2026677OKX P2P verified merchant service agreement
In the event of any dispute, controversy, difference or claim, including the existence, validity, interpretation, performance, breach or termination of this Agreement, or any dispute arising out of or relating to this Agreement (“Dispute”), the parties shall resolve the Dispute in accordance with clause 10.7 of OKX P2P User Agreement.Published on 15 Sept 2023Updated on 28 Jan 2026753X Layer upgrade and OKT/OKB asset handling FAQ
OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on 13 Aug 2025Updated on 29 May 202630OKX P2P user transaction rules
Both trading parties must bear any additional transaction costs involved in fiat transfers, for example, transaction fees required by the payment service provider, unless either party has explicitly agreed to pay for the additional transaction costs before the establishment of trade. Thus, the sending amount should be inclusive of the transaction costs (e.g.Published on 5 Sept 2023Updated on 29 May 20261,048OKX x McLaren NFT Sweepstakes Terms & Conditions
If arbitration before JAMS is unavailable or impossible for any valid reason, as determined by a court of competent jurisdiction, then such arbitration will be conducted by, and according to the rules and regulations then in effect of, the American Arbitration Association (AAA). In the event either party is required to seek and obtains an order compelling arbitration, the prevailing party is entitled to seek their reasonable attorneys’ fees and costs incurred with procuring the Order.Published on 25 Apr 2024Updated on 29 May 2026607P2P sell crypto FAQ
According to platform rules, regular users must use a payment method that matches their verified identity when receiving payments. This means you can't use someone else's payment account or a non-verified payment method. This requirement helps ensure transaction security and regulatory compliance.6. What should I do if the buyer selected Paid, but I haven’t received the payment? If you don’t receive the payment in 5 minutes after the counterparty selects Paid, you can submit an appeal.Published on 1 Sept 2023Updated on 29 May 20261,119How do I submit my proof of address (POA)?
In accordance with the latest laws and regulatory requirements, we may require you to provide Proof of Address to verify that you are not residing in a jurisdiction where our services are restricted. For more details about restricted regions, please refer to the platform’s Terms of Service.Published on 5 Sept 2023Updated on 29 May 2026862Why is my deposit/withdrawal suspended?
Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 29 May 20261,049What is OKX keyless wallet?
A keyless wallet is a type of wallet that leverages multi-party computation (MPC) technology, which enables multiple parties to jointly compute without revealing any confidential information or secret data held by each party. Distributed key generation technology is used to split the private key into multiple shares, which are stored separately by various parties. When signing a transaction, multiple parties must work together to generate a complete signature.Published on 1 Aug 2023Updated on 29 May 2026212How do I list my collection on OKX Marketplace?
For specific guidelines, you can view here: BTC Collection BRC20 will automatically collect according to protocol standards Atomicals will automatically collect according to protocol standards Runes will automatically collect according to protocol standardsSupported protocols under the EVM network Supported protocols: ERC 721, ERC 1155.Published on 7 Jun 2024Updated on 29 May 202656What onboarding information is required for a Trust?
Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users. Provide trust documentation Provide documentation that outlines the key persons (for example, trustee, beneficiaries) of the trust.Published on 13 Oct 2023Updated on 29 May 2026120Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on 12 May 2023Updated on 29 May 20264,876What should I do if I mistakenly withdraw crypto via the wrong network?
If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. Before you continue, please note the following: The recovery methods described in this article apply only to withdrawals sent to a third-party wallet. Recovery requires access to the private key or seed phrase of the original address.Published on 17 Mar 2023Updated on 29 May 20265,880How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on 29 Apr 2024Updated on 29 May 2026206