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FCA risk warning for United Kingdom users
A good rule of thumb is not to invest more than 10% of your money in high-risk investments. If you're interested in learning more about how to protect yourself, visit the FCA’s website here. For further information about cryptoassets, visit the FCA’s website here.Published on 17 Oct 2024Updated on 29 May 202617How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account.Published on 11 Aug 2023Updated on 29 May 20265,385How do I enable or disable my Trader Mode?
You can check your Trader Mode status in various areas, and the status is color-coded: 🟢 Green = Enabled 🟠 Orange = Disabling automatically in less than 3 days ⚪ Grey = Disabled Status indicators appear in multiple sections of the wallet. Use them to manage your enabled status and avoid trading interruptions.Published on 22 Aug 2025Updated on 29 May 2026247Lead trader: why is the total order in the Lead Trade and Open position tabs different?
What does it mean when the Open Position and Lead tabs show numbers in parentheses? When you see numbers in parentheses next to the Open Position and Lead tabs, it indicates the number of active positions or orders. For example, (1) means one active position or order.2. How does the number of lead trading orders change? If you place 2 lead trading orders on the same token contract, the number in parentheses on the Lead tab changes to indicate the number of lead trading orders running.Published on 13 May 2024Updated on 29 May 202632What should I do if my withdrawal isn't successful?
Transferred Out, with Block Confirmation When your withdrawal status shows "Transferred Out" and there's a record of the block confirming the transaction to that address, it means the withdrawal has been completed on our platform, and the assets have been sent out. Transactions that have been sent to the blockchain are irreversible and can't be retracted.Published on 17 Oct 2024Updated on 29 May 2026271What should I do if I want to withdraw assets that are not supported on other platforms?
This means that even if the assets have been transferred from the withdrawal side, the receiving platform or wallet may still require a certain number of block confirmations before the assets are credited, resulting in a temporary delay in the crediting of assets. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform.Published on 8 Apr 2025Updated on 29 May 202612How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on 22 Aug 2023Updated on 29 May 202621,550How do I use CeDeFi trading?
The supported tokens are subject to what is shown on the spot's trading page.Regarding slippage settings in DEX trading, does selecting a fixed 1% mean the slippage will always be 1%? If dynamic slippage is selected and set to 4%, does it mean the order can be executed as long as the slippage is within 4%? Slippage settings (including both fixed and dynamic options) define the maximum slippage tolerance. For example, selecting a fixed 1% means the actual execution slippage will not exceed 1%.Published on 24 Sept 2025Updated on 29 May 20268Why haven’t I received a reply from the blockchain project team?
Each blockchain functions as a decentralized system, meaning there's no central support team responsible for individual user requests.How does OKX work with different blockchain networks? We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions.Published on 17 Oct 2025Updated on 29 May 202614Address type upgrade FAQ
What do "Network scope" and "Token scope" mean when I add an address? These new options give you more flexible and secure control over your withdrawal addresses. Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network.Published on 26 Aug 2025Updated on 5 Jun 2026859Crypto available for withdrawal FAQ
What does crypto available for withdrawal mean? Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits.Published on 25 Jan 2024Updated on 29 May 20263,695Will the token balance change without any on-chain activity?
Please note that OKX Wallet is a Web3 decentralized and non-custodial wallet, meaning that users have complete control over their assets. Therefore, users should exercise caution to prevent on-chain risks when engaging with activities on the Web3 chain. Interact with trusted and reputable DApps while maintaining integrity when authorizing transactions to prevent phishing and fraud.Published on 22 Sept 2023Updated on 29 May 20261,416Affiliate activity portal - join page enhancement
This means that the Join page can only display one activity at any given time. However, you're free to enroll in multiple activities. How do I select another activity to promote? Simply check the checkbox on the other activity that you're trying to display on the Join page. Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on 8 Jun 2023Updated on 29 May 2026221What's the multisig scam?
This means that while it might appear that you have control over transactions, malicious smart contracts give full control to the scammer, leaving you unable to access or manage your assets. Here are some tips to protect yourself against multisig scam: Be cautious of unsolicited requests Don't interact with smart contracts or sign any transactions from sources you don't trust or are unfamiliar with.Published on 20 Aug 2024Updated on 29 May 2026103Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on 21 Oct 2024Updated on 11 Feb 202694