Note that there's no guarantee that we can recover your crypto if it's lost, so always double-check that you're sending the right amount to the right address and network. For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible.

It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail? Here are some possible reasons: The gas fee is insufficient during the inscription process The BTC network is congested The minting status displays as completed, but your transaction is still awaiting confirmation on the blockchain. Note: If your inscription fails, the gas fee will be lost and is non-refundable, as it is charged by the miner.4.

If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days. For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.

Please wait patiently for the front-end status to be updated; it will be shown as successful once the transaction is confirmed on-chain.How do I sell the spot crypto assets I hold on the exchange through DEX? Currently, selling crypto assets on the DEX after purchasing them on the exchange is not supported. In DEX trading, how can I view the account opening fee for the Associated Token Account (ATA) on the Solana chain?

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it: Block not confirmed, please be patient: After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.

It's recommended that you wait patiently for N days and the system will automatically lift the restriction.2. Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address.

Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.

If you didn't backup your Share 3's data to your device's cloud and your device is lost, you can't access your assets permanently as you only have Share 1 remaining on your wallet's server.How do I restore my wallet? You can restore your wallet via cloud backup using Share 1 and Share 3 data even if you have lost your device. All the 3 secret codes will be reset to secure your asset and prevent the risk of Share 2 data being leaked. It'll not affect your wallet address or your assets.

., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk. Recommendation: To reduce risk, we recommend disabling or avoiding the use of cloud sync when using an Authenticator.How do I disable cloud sync?

Please be patient and wait for the confirmation process to complete. Make sure selected crypto and network on both OKX and your withdrawal platform are the same to ensure a successful deposit. Otherwise, you'll lose your assets. You can find the minimum amount, required confirmation numbers, and contract address on the Deposit page. You won't receive your assets if you deposited the crypto amount less than the minimum amount.

It's necessary to fill in both the withdrawal address and the tag, otherwise, the withdrawal will be lost.

Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.

Always securely back up your wallet's seed phrase or private key—once lost, it cannot be recovered. Additionally, keep your seed phrase safe, as anyone who gains access to it will have full control over your wallet. Learn more on how you can manually back up your wallet here.

Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services. Jurisdiction Limits The Card cannot be added to Google Pay accounts registered in countries where crypto-linked cards are restricted.