Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible. The video must be one continuous recording (no edits or multiple clips).

In such cases, the crypto will not be released, and the seller will be asked to refund the full amount to buyer. The order will be canceled after the seller provides proof of refund and the buyer acknowledges receipt. Any fees incurred during the refund will be covered by the buyer. If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer.

Do provide the seller with your payment proof of the previous order and explain the situation to them and ask for a refund; or Raise a dispute.What should I do if my order fails? If your order fails during order creation, you can create a new order and publish it to our P2P marketplace. If you've made the payment, you can raise a dispute.Can I download my P2P order history? Yes, you can download your P2P order history by visiting here and you’ll see your order list and download options.

Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...

For step-by-step instructions, refer to How do I manage my wallet?

Getting Started OKX Wallet is a non-custodial and decentralized multi-chain wallet that provides one-stop asset management, secure storage, transfer, and other functions for all users. OKX Wallet helps you to manage your assets across multi-network (e.g. Bitcoin and Ethereum) and numerous devices (e.g. iOS, Android, and web extension) by generating an on-chain identity with a seed phrase more...

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

Why is my BRC-20 transaction not being confirmed? Inscribing and trading BRC-20 requires block confirmation on the BTC network. Due to the surge in transactions causing network congestion, your transaction may take 1-2 days to be fully confirmed. If your transaction shows a confirming status, you can track the progress on Mempool. It is recommended that you patiently wait for the block confirmation to complete.3. Why did my BRC-20 inscription fail?

Cancel the order to redeem the refund

If you overpay, contact the merchant to request a refund if the crypto hasn’t been released, or submit a dispute if the crypto has already been released. If you underpay, contact the merchant to make a supplementary payment. If you paid to the wrong account, coordinate with the merchant to release the crypto if they received the funds, or contact OKX Assistant.What should I do if I overpay?What should I do if the order is not completed yet?

This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.

A deposit/withdrawal suspension can be caused by a variety of factors, such as a mainnet upgrade, wallet maintenance/upgrade, or a hard fork. The timeline for resuming service will depend on the situation, so please be patient or contact the project team for assistance. Below are some of the common reasons for a deposit/withdrawal suspension:Wallet maintenance/upgrade (Deposit/withdrawal...

OKX wallet doesn't charge this network fee and is unable to refund it.10. If I inserted the wrong address, could I get my money back in OKX Wallet? Unfortunately, once the transfer is successful, it can't be canceled or revoked due to the features of blockchain. You need to recall the source of the receiving address to see if there's a remedy: If the receiving address you entered is from another platform, you can contact the corresponding platform to return your money.

What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.

To check the hold status of your rewards: Go to My rewards Select On hold Find the reward you want to check — the remaining hold time is shown next to each item OKX My rewards page with On hold status and reward details Note: rewards listed under Earned are already available to withdraw. If you need further help, reach out to OKX Assistant.