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Local tax rules may apply to transactions involving digital assets. Please note that the value of the prize may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw to the actual withdrawal time based on market fluctuation. Prices of digital assets, including stablecoins, can and do fluctuate at any moment. Due to such price fluctuations, you may experience an increase or decrease in value of your assets at any given moment.Published on 15 May 2023Updated on 17 Nov 202521OKX listing mechanism
Indicative opening price During the Call Auction period, OKX may display an indicative opening price for reference purposes. The indicative opening price may change as orders are placed, cancelled, or modified. The indicative opening price does not represent the final execution price.Published on 27 Apr 2018Updated on 2 Apr 20267,495Why is my deposit locked?
Deposit locked due to Travel Rule additional verification If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked. You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.Published on 19 Dec 2023Updated on 24 Apr 2026981What should I do when my Web3 wallet BTC balance is insufficient?
Unlock your UTXOs, but remember that the inscription may be lost during the transfer of BTC.Published on 17 Nov 2023Updated on 17 Nov 2025359Why hasn’t my deposit arrived yet?
For some networks (such as EOS), you may need to include a memo or tag along with the receiving address. If your memo is incorrect, your deposit may not go through. Again, please submit a support ticket as soon as possible.Published on 27 Mar 2024Updated on 12 Sept 2025317Why is my account restricted and what should I do?
If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted? Once your account is restricted, you may still be able to: Log in to OKX View balances and transaction history Close open positions Submit any required documents or information Note: restrictions may vary depending on the specific scenario.Published on 27 Feb 2026Updated on 8 May 2026543Why can’t I see or use my crypto balance?
Sometimes, you may notice that your deposited or traded crypto isn’t available for use right away. This can feel frustrating, especially if you’re trying to make a trade quickly or need access to your funds urgently. But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed.Published on 14 Oct 2025Updated on 29 Apr 20266Tokenized stocks FAQ
Corporate events may affect token pricing or result in temporary trading pauses. These events include: Dividends Stock splits Mergers Earnings announcements Handling of these events varies by provider. Some providers may automatically reinvest dividends, while others may have different methods of handling such corporate actions. You can refer to Ondo's official documentation for more details. 11.What are the tips for trading tokenized stocks?Published on 2 Feb 2026Updated on 16 Mar 20267What is the New User Full Rebate Program?
Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 11 May 20263Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,929How do I protect my account from Trojan horse takeovers?
Malicious Websites and Pop-ups Simply visiting a compromised website or clicking on deceptive pop-up ads may trigger an automatic malware download. This is known as a drive-by download. Social Media Traps Hackers may impersonate legitimate brands or accounts and distribute malicious links through public posts, comments, or group discussions.Published on 30 May 2025Updated on 5 Feb 202614What's Reward Rally?
Inviters’ rewards are determined by the completion of invitee tasks, and in some cases, may increase with additional tasks completed. Rewards are expected to be distributed immediately upon referral task completion and may be subjected to locking period. System issues or other special circumstances may delay the distribution of rewards.Published on 6 Nov 2025Updated on 4 Mar 2026261How do I buy Tether (USDT) with fastPay?
However, if you need to cancel the trade for any reason, you may be able to do so by contacting the seller through our P2P Trading's messaging system. The seller may be willing to cancel the trade and return the funds to you, but this isn't guaranteed and will depend on their discretion.Published on 12 Mar 2024Updated on 17 Apr 202682Why can't I join or claim rewards from a campaign?
Your account may be temporarily restricted from joining certain campaigns based on campaign-specific eligibility terms or platform rules. You can continue to use other features on the platform as usual, including trading, deposits, and more. You may click the button below to request review eligibility.What could be affecting my campaign eligibility? Campaign eligibility is determined by system checks to ensure fairness and platform security.Published on 10 Jun 2025Updated on 11 May 202614,628Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Then, submit the request and complete the necessary password or verification steps.Important note: If you’re withdrawing to a saved address from your address book, the Tag/Memo field may not appear, as it was already saved when the address was added. If you're unsure whether the receiving platform requires a tag/memo, contact them to confirm before proceeding. Never enter random digits — submitting an incorrect tag/memo may result in permanent loss of funds.Published on 22 Aug 2023Updated on 6 May 2026417