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What to do in the event of a trade error
We encourage our users to exhibit professional courtesy in discussing and attempting to resolve these matters in order to foster an environment of trust and respect between parties on the platform.What happens if I've made a trade error and my counterparty is anonymous? In this case, please reach out to your account manager or our support team. We will then explain your situation on your behalf to the counterparty while respecting their desire to remain anonymous and work towards a solution.Published on 30 Jun 2022Updated on 29 May 202696USD-margined futures FAQ
We're introducing all-new USD-margined futures, while allowing users to select their preferred settlement currency. All trading liquidity is consolidated into USD unified order book for a seamless trading experience. USD-margined futures are expressed as XXX/USD UM.What settlement currencies are supported? Supported settlement currencies: USDC, and USDG.How do I change the settlement currency?Published on 13 Oct 2025Updated on 29 May 202626How to fix passkey error 50162 on Android devices
Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 29 May 20263,209How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on 10 Oct 2024Updated on 29 May 202660How do I create/import an OKX wallet?
To install the extension, copy and paste the following link into your browser: https://chrome.google.com/webstore/detail/okx-wallet/mcohilncbfahbmgdjkbpemcciiolgcge Important notes Please keep your password and seed phrase safe. We do not store your password or mnemonic phrase. If they are lost, we are unable to recover them, and you may face the risk of asset loss. The wallet extension supports adding up to 1,000 accounts, while the app supports up to 100 accounts.Published on 24 Aug 2023Updated on 5 Jun 20263,887World Cup VIP Exclusive Gift Set FAQ
OKX is not responsible for technical, pictorial, typographical, or editorial errors or omissions. For more information, go to okx.com © 2026 OKX. All rights reserved.Published on 19 Dec 2025Updated on 4 Jun 2026321What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on 16 Mar 2026Updated on 29 May 20264How do I explore new tokens?
This feature will help you identify new potential trends. New Tokens: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Trending Tokens: this section identifies the tokens with the most significant increase in traders in the last 24 hours. Make sure you look into this when exploring new tokens. Market Capitalization: explore the top tokens ranked by market capitalization.Published on 9 Aug 2024Updated on 29 May 2026How do I discover new tokens?
If you want to discover new tokens in the ever-evolving cryptocurrency market, a great starting point is to visit the Rankings page or go to OKX App home page and select New .What's the Ranking page and how can I use it to discover new tokens? The page offers a comprehensive overview of the latest tokens available for trading.Published on 9 Aug 2024Updated on 29 May 202655How do I verify OKX's ownership and balance of the wallet address?
In our case, enter the command cd ~/Downloads/proof-of-reserves Enter the following command in terminal (The file name can be replaced with another file that needs validation) Mac: .Published on 26 Sept 2023Updated on 29 May 20261,004How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
You can set a new password when backing up your new wallet, which won't affect your backed up wallets. When you recall your first backup password, you can continue using it to restore wallets.How do I back up my wallet with iCloud, Google Drive or Huawei Cloud? If you choose to back up your wallet with iCloud or Google Drive, you'll store your wallet's seed phrase safely in your iCloud, Google Drive or Huawei Cloud.Published on 12 Jan 2023Updated on 29 May 20269,726Why is my OKX app not working?
Some typical reasons include: Running an outdated app version Using an unsupported operating system version Device memory overload from background apps Temporary bugs or system conflicts Android users may also encounter cache corruption, while iOS users sometimes experience issues after OS updates.How do I fix my OKX app that won’t open? Try these troubleshooting steps in order: Important Note: if you have created a Web3 wallet, back up your wallet first.Published on 16 Mar 2026Updated on 29 May 202617OKX API FAQ
Rules for setting stop-loss trigger price/take-profit trigger price – during selling, the take-profit trigger price is greater than the latest transaction price, and the stop-loss trigger price is less than the latest transaction price; while during buying, the take-profit trigger price is less than the latest transaction price, and the stop-loss trigger price is greater than the latest transaction price.What's "Interface error: 50102 Timestamp request expired"?Published on 20 Sept 2024Updated on 5 Jun 2026139What's OKX Security Assistant?
You’ve recently installed software or plugins from unknown sources, run suspicious installers, or opened suspicious attachments. Can verify first, then handle (but don’t delay long-term) The risk level is medium, and you can clearly associate it with legitimate software components you installed. It’s still recommended to verify: Process path Source Whether there’s abnormal auto-start behaviorHow do I handle risks? Please prioritize “clean / uninstall” actions.Published on 15 Jan 2026Updated on 29 May 202664Disabling cloud sync on your authenticator app
Please check your profile settings and ensure that you don't enable it in the app settings while using Microsoft Authenticator. iOS: Open Microsoft Authenticator, select Settings, and toggle iCloud Backup off. Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed.Published on 12 May 2023Updated on 29 May 20264,876