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What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Spot Orders, Recurring Buy, etc.) will be canceled when your account is updated with your new country of residence.Published on 2 Jul 2025Updated on 17 Nov 2025FAQ169What do I need to do when I change my country of residence?
If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on 10 Apr 2025Updated on 16 Mar 2026FAQ620Why did my identity verification fail?
Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on 5 Sept 2023Updated on 13 May 2026FAQ11,564A beginner's guide to identity verification
This type of ID may not be supported for identity verification in your country. If you believe it should be supported in your country, please contact customer support.4. What are acceptable forms of government-issued ID? A government-issued ID is a type of identification that is officially issued by the government and legally accepted as identity. This may may vary depending on your country or region, so please ensure you’re submitting a valid form of ID that meets local requirements.5.Published on 25 Sept 2023Updated on 30 Apr 2026FAQ6,470How do I submit my proof of address (POA)?
We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on 5 Sept 2023Updated on 28 Apr 2026FAQ856I haven't received the verification code
If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on 16 Aug 2023Updated on 13 May 2026FAQ33,053What are Source of Funds (SoF) and Source of Wealth (SoW)?
/supplied transactions Gambling winnings Tax Record Shows gambling/lottery income Bank Statement Shows received funds from gambling winnings Professional Letter Shows confirmed gambling activities Others Issued by government or lottery authority Shows evidence of gambling or lottery winnings Legal settlements Settlement Document Shows settlement amount Insurance Settlement Shows insurance payoutPublished on 24 Dec 2024Updated on 13 May 2026FAQ817What documents are accepted as proof of sources of funds from decentralized finance?
Bank statement showing receipt of funds from exchange. Transaction receipts from decentralized exchanges showing funds swapped or obtained. Note: have to be issued within 3 months. Authentic documents as proof of the source of funds Airdrop participation Screen capture that shows proof of the airdrop allocation from the Telegram airdrop games. Transaction history from your cryptocurrency wallet(s) showing the airdrop transaction, including the token name, amount received, and timestamp.Published on 12 Nov 2024Updated on 9 Feb 2026FAQ54How do I invest in NFTs?
Consider tax issues: in many countries, NFTs are taxable on capital gains. Before investing in an NFT, make sure you understand the tax policies of your country or region.Published on 5 May 2023Updated on 12 Feb 2026FAQ122Introduction to spot mode
Spot trading As shown in the figure below, “Available” in “Buy BTC” shows you the current USDT balance available to buy BTC, while "Max buy" shows you the amount of BTC that can be bought based on the last price of BTC/USDT. “Available” in “Sell BTC” shows you the current BTC balance you can sell, while "Max sell" shows you the amount of USDT obtained after selling BTC based on the last price of BTC/USDT.Published on 23 Dec 2020Updated on 13 Apr 2026Product documentationManaging RFQs on the RFQ board (creator)
It will open up a box that shows the leg price for each leg as well as the execution side for each leg in your RFQ. Selecting the buy area will show details related to the buy direction, and the sell area will show details related to the sell direction.Executing against a quote If you are satisfied with the quote given for your RFQ, you select Buy or Sell on the RFQ board, depending on the direction you need.Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationHold more BETH to enjoy exclusive ZBC airdrops
On Sep 28, 2023, the snapshot shows that user A holds 105 BETH, then 109 BETH on Sep 29, and 101 BETH on Sep 30. The calculation for user A's average daily BETH increment over the three days, Sep 28, 29, and 30, is as follows: (105 + 109 + 101) / 3 - 100 = 5 This means that user A average increment over those 3 days is 5 BETH. Assuming the total daily average BETH increment over the 3 days of the campaign is 1,000 BETH. Assuming the prize pool is 4,295,000 ZBC.Published on 28 Sept 2023Updated on 21 Jun 2024AnnouncementsTrade via P2P to get PEPE — over 2 billion PEPE up for grabs!
PEPE starters only for users who never have OKX account after June 20, 2023 Grand PEPE only for users who have OKX KYC level 2 account before June 20, 2023 Participants must complete KYC Level 2 showing residency in SEA Country. Check your status.Published on 21 Jun 2023Updated on 17 Nov 2025AnnouncementsHow do I check if an email is officially from OKX via EML file?
If the verification result shows that the address is not an official domain, the email can be considered fraudulent. If the address is valid but the email content appears suspicious (e.g., contains instructions to withdraw funds, scan QR codes, or click links), proceed to 2.2. Verify the email's authenticity using the EML file If the verification result shows the address is official, but the content appears suspicious: Proceed to use the EML file to verify the authenticity of the email.Published on 24 Nov 2025Updated on 4 Mar 2026FAQ16How do I view Profit and Loss (PnL) and switch PnL display?
Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading. Percentage: Shows the profit or loss as a percentage of your investment, providing a clearer picture of your return on investment (ROI).How do I switch the PnL display from value to percentage or vice versa on the web?Published on 7 Jul 2024Updated on 13 May 2026FAQ47