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Why is my OKX app not working?
This guide explains common causes and practical solutions to help you restore access quickly.Why is my OKX app not working? There are several reasons why the app may stop working or crash.Published on Mar 16, 2026Updated on Mar 31, 2026FAQ2How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ131OKX Orbit Creator Rewards Program is Now Live
Keep content live At least one eligible post from the current cycle must still be live on Orbit at the time of reward payout. FAQ Do I need to sign up? No. As long as you meet the eligibility requirements, the system automatically includes you in that week's payout. Just post and you're in. 2. What kind of content counts as "eligible"? Original posts related to crypto. Market analysis, trading insights, project research, on-chain data breakdowns, market commentary, all of it counts.Published on Apr 2, 2026Updated on Apr 2, 2026Product documentationTrading of Internet Computer's ICP now live on OKX
We’re now pleased to announce that trading of ICP is live on OKX, with withdrawals opening tomorrow, May 11. The current schedule for ICP’s listing is as follows: 1. Spot trading for ICP/USDT,ICP/BTC opens at 4:00 pm UTC on May 10 2. ICP withdrawals open at 10:00 am UTC on May 11 The Internet Computer’s creators, the DFINITY Foundation, describe the project as a decentralized version or extension of the public internet.Published on May 10, 2021Updated on Nov 17, 2025AnnouncementsMy phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Try these fixes first to check if you can get codes working again: Automate your mobile phone time.Published on Aug 1, 2024Updated on Jan 27, 2026FAQ7How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
It's calculated by comparing your current bot equity (based on live market prices) with your initial equity when the bot was created—plus or minus any top-ups or withdrawals. Example: If you started a bot with 100 USDT, and the current bot equity is 200 USDT, your Total PnL = 200 - 100 = 100 USDT. This figure includes: Realized profits from completed trades Trading fees Unrealized PnL from open positions Any applicable Earn interest (if enabled)How's the field "Grid Profits" calculated?Published on Jun 20, 2025Updated on Nov 26, 2025FAQ54Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For advanced users, you may refer to the MOOC Course and the academic monograph.How does zk-STARK work? We create a Merkle tree using the hash of each user's account as the leaves. Each account shows balances in USD for various tokens (e.g., BTC, ETH). To handle these balances, we separate its balances into non-negative equities and debts for each token. This way, we only work with positive numbers, making it easier to handle calculations and avoid errors.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ92Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
In this article, we'll introduce how it works and explain the general mathematical concept, but if you're interested in diving deeper, start here or here.How does it work? *Execution trace table and Merkle tree constructed for zk-STARK PoR* 1.Published on May 10, 2023Updated on Sep 8, 2025FAQ179OKX to support CFG crypto migration
Only deposits of the new token (CA: 0xcccccccccc33d538dbc2ee4feab0a7a1ff4e8a94) will be supported. Please pay attention when depositing to avoid any losses. Risk warning: The foregoing overview and information, some of which may be provided by third parties and not OKX, are for informational and educational purposes only.Published on Nov 3, 2025Updated on Nov 17, 2025AnnouncementsOKX x McLaren NFT Sweepstakes Terms & Conditions
This prize is eligible for use in 2024, OKX will work with the winner to book this prize at a date in 2024 that suits them, note availability to book this prize depends on McLaren’s booking schedule, but OKX and McLaren will do their utmost to book the prize in at a date that suits the winner. This prize must be used in 2024 or the winner will automatically forfeit it.Published on Apr 25, 2024Updated on Sep 8, 2025FAQ607EEA Spot Margin FAQ
No derivative works or other uses of this article are permitted.Published on Dec 12, 2025Updated on Dec 24, 2025Product documentationSpot grid bot FAQ
How does it work, and are there any risks? Yes, you can add more quote currency to your bot at any time during its operation. You also have the option to include any unwithdrawn profits that haven’t been used yet. The process is similar to what was described here. Here’s how it works: Re-initialization: When you add more funds, your bot will cancel existing orders and place new ones based on your updated assets and the additional investment.Published on Aug 28, 2025Updated on Jan 22, 2026FAQ17Quoting RFQs on the RFQ board (maker)
Receiving live RFQs to quote If you are a market maker on the platform, creators of the RFQ will be able to select you as a counterparty when they create RFQs and send these RFQs to you. As a market maker, you can specify the trading pairs, instrument types, and their respective maximum RFQ sizes you wish to receive by adjusting your Maker’s quote preferences, under Liquid Marketplace’s Settings menu.Quoting on a live RFQ You can check all the RFQs you received on the RFQ Board.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentationTrading Signal Bot FAQs
How do I diagnose why my signals are not working as expected? If you're facing issues with your signals not working as expected, you can follow these steps to diagnose and troubleshoot the problem: Check your Alerts Log on TradingView Begin by examining your alerts log on TradingView. Ensure that the alert you're expecting to trigger has been activated.Published on Oct 9, 2023Updated on Mar 31, 2026FAQ136Managing RFQs on the RFQ board (creator)
Live RFQsQuotes for your RFQ If your live RFQ has received a quote from any market makers, you’ll be able to view both the buy and sell price, as well as the spread in basis points (bps) between the two prices. By default, makers have to provide a two-way quote as they don’t know which direction you want to execute in. If there’s more than one quote for your RFQ, there will be a two-dotted line below the spread of your RFQ. Selecting it will reveal less competitive quotes by other makers.Published on Mar 7, 2024Updated on Apr 1, 2025Product documentation