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Which types of institutions are supported by OKX?
We support a wide range of institutions, providing tailored solutions for businesses, financial organizations, and professional traders. Whether you're an institutional investor, hedge fund, or enterprise, we offer advanced trading tools, secure services, and scalable solutions to meet your needs. Explore how we can empower your institution in the rapidly evolving digital asset space. Privately...Published on Jan 29, 2025Updated on May 29, 202649How do I determine my company type and understand which documents I need to prepare?
Accounting department: The accounting department may have insights into your institution's financial structure and regulatory requirements, which can help in identifying the appropriate institution type. Corporate secretary: The corporate secretary or governance officer is responsible for maintaining institution records and can provide information about your institution's legal structure.Published on Oct 13, 2023Updated on May 29, 2026148OKX AI 101
LLM limitations: No real-time data, may hallucinate, cannot execute actions on its own. Prompt Engineering A Prompt is how you communicate with an LLM. Well-crafted prompts dramatically improve AI output quality. In AI trading, the prompt is the instruction manual you give the AI to describe your trading strategy logic.Three Core Prompting Techniques Zero-Shot: describe the task directly without examples. Best for simple, clear instructions.Published on May 4, 2026Updated on May 29, 20264What is Agent Trade Kit?
AI-generated actions may trigger real trades and result in significant losses due to model errors, hallucinations, inaccurate or outdated information, latency, market volatility, slippage, liquidity constraints, technical failures, incorrect parameters, or service disruptions. The Agent Trade Kit is provided “as is” and “as available,” with no warranties regarding accuracy, completeness, execution reliability, or continuous availability.Published on Apr 29, 2026Updated on May 29, 20263Formal Complaint Handling Process - OKX EEA
Final response letter As mentioned above, once a complaint is received and it is investigated internally, we will share a final response letter which shall include among other matters the decision taken, and if applicable information on how to refer your complaint to the Office of the Arbiter of Financial Services.Published on Jan 23, 2025Updated on May 29, 202620OKX x McLaren NFT Sweepstakes Terms & Conditions
Dispositive motions will be allowed, and the arbitrator must follow this Agreement, will have the same power to award damages and relief as a court (including reasonable attorney’s fees and costs), and will issue a binding written decision, which can be enforced by entry of judgment by any court of competent jurisdiction.Published on Apr 25, 2024Updated on May 29, 2026607Spot grid bot FAQ
How does the Spot grid bot ensure the strategy is followed consistently, and there are no errors, ensuring continuity? Once you create your Spot grid bot, the initialization process, as described here, takes place. This involves placing buy orders, sell orders, or a combination of both, depending on your chosen investment mode.Published on Aug 28, 2025Updated on May 29, 202622How do I secure my exchange account?
We recommend following the above guidance to enhance your account security. OKX will work together with you to safeguard your account, reduce the risk of cyber threats and scams, and protect your digital assets. Strengthening account security is the first step toward protecting your assets.Published on Jun 12, 2024Updated on May 29, 20261,352How do I secure my account after detecting unusual activity?
Go to Menu > User center > at Profile, look for Connected accounts > Unlink any social account which is not linked by you.Use a secure device We strongly recommend performing all security-related actions on a trusted device that’s free of malware. If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.Published on Mar 21, 2025Updated on May 29, 202634OKX Sub-Affiliate link rules
Sub-affiliates (and affiliates) are also strictly prohibited from posting, linking, or submitting any links related to OKX on search engines, digital platforms, or any other online medium which could be accessible by individuals in Prohibited Jurisdictions. Failure to adhere to the above guidelines may result in immediate termination of your account and may expose you to legal action and liability for damages, including those imposed by regulatory authorities within the specified jurisdictions.Published on Sep 28, 2023Updated on May 29, 2026675Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on Oct 13, 2023Updated on Jan 28, 202613,943Index components weightage adjustment FAQ
Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices. If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on Dec 14, 2023Updated on May 29, 202613How do I use a physical security key to protect my account?
One-time CAPTCHA-based authentication Similar to other traditional authenticators (for example, Google Authenticator or Microsoft Authenticator), which generates time-based one-time passwords (TOTP).Published on Jan 10, 2025Updated on May 29, 202619,697Understanding OKX's Security Fund
Users must be aware of the following critical terms:1. Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on Mar 25, 2026Updated on May 29, 20264Why is my account restricted and what should I do?
Available actions during an account restriction may differ in each case.Why was my account restricted? Your account may be restricted for one or more of the following reasons: Our risk system identified unusual or suspicious activity on your account We need additional information from you to continue providing services A periodic account review is required as part of our compliance obligationsWhat should I do if my account is restricted?Published on Feb 27, 2026Updated on Jun 4, 2026967