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Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on Oct 15, 2024Updated on May 29, 202634Where can I find the minimum deposit amount required for non-BTC?
What's the minimum deposit amount? The minimum deposit amount is the smallest quantity of a token that users need to transfer when depositing to our platform. If the deposit amount is less than the minimum amount displayed, the funds will not be credited, nor will they be refunded.How can I find the minimum deposit amount?On the App Launch the OKX app, select Assets at the main menu, then select...Published on Oct 16, 2024Updated on May 29, 202658Where do I find limits, fees and processing time details for cash withdrawal?
Video Guide You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal...Published on May 23, 2025Updated on May 29, 202638Where do I find limits, fees and processing time details for cash deposit?
Video guide You can easily send cash to your OKX account using our cash deposit feature. We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you. Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?On the app...Published on May 23, 2025Updated on May 29, 202628How do I join a video call with customer support?
You can also locate your ticket in your inbox and join the video verification call directly from the email notification. On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready.Published on Aug 26, 2025Updated on Jun 2, 202653Where can I find details about cash deposit limits, fees, and processing times?
The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the webWhat should I do if I entered the wrong digit for my bank account? To avoid any issue, please ensure you have filled your bank-related details correctly and include your reference ID where required. We also recommend using the 'Copy' button function to accurately copy the bank information from the deposit instructions before making your transfer.Published on Apr 13, 2026Updated on May 29, 2026Where can I find details about cash withdrawal limits, fees, and processing times?
You can easily withdraw cash from your OKX account using our cash withdrawal feature. We offer a variety of local currencies and cash withdrawal methods based on your region. Here's how to access the cash withdrawal feature, once you log in to your OKX account from mobile app or website:On the app Select Transfer on the home page Select the Transfer option Select Withdraw Select Withdraw from the...Published on Apr 13, 2026Updated on May 29, 2026How do I add OKX widget on my phone?
Firstly, access the recent apps area, locate the OKX app. Swipe down or tap and hold the preview of the app, select the Lock icon in the pop-up menu.On iOS We offer a wide variety of widgets on iOS.Published on Aug 15, 2023Updated on May 29, 20266,097How do I track the cost price of my spot trades?
A pending order can be understood as an unexecuted order, which can be viewed under the Current Orders section.How do I view my assets? Open your OKX app and go to Assets You can view the estimated total value and asset valuation curve at the top of the page Note: Please ensure the Show small assets toggle is turned on to display all assets. Today's PnL is calculated based on your assets at 00:00.Published on Sep 5, 2024Updated on Jun 4, 202628How to fix passkey error 50162 on Android devices
Start with Method 1, and if the issue continues, follow Method 2 to remove the damaged passkey and recreate it.Method 1: Update Google Play services Go to Settings > All applications on your phone and locate Google Play services. Locate Google Play services in your phone's application list Select the kebab menu icon and select Uninstall updates. Select Uninstall updates After the updates are removed, scroll down and select App details to open the Google Play Store page.Published on Dec 8, 2025Updated on May 29, 20263,165Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on May 29, 2026366How do I verify my identity with SPID?
Register or link SPID to your OKX account today and experience the future of finance—faster and more securely!Published on May 2, 2025Updated on May 29, 20263Why is my deposit locked?
Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3. Deposit and other features frozen due to incomplete assessments In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.Published on Dec 19, 2023Updated on May 29, 2026987Affiliate FAQ
The user is located in a country or region excluded from the affiliate program. Due to other compliance issues, the user can't be upgraded to a sub-affiliate.2. As a sub-affiliate, can I have a higher commission rate than my senior affiliate? No, you can't.Others1. How can affiliate access data from the Affiliate Portal via API? Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on Dec 4, 2024Updated on May 29, 2026728What should I do during or after a scam?
Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on May 29, 2026766