It's designed to help maintain market stability and manage system-level risk when normal liquidation processes aren't sufficient.When can ADL happen to me? ADL may occur in situations such as: extreme volatility rapid price gaps stressed liquidity conditions liquidations that cannot be fully absorbed through normal processesWhat does this mean for me as a trader? If ADL is triggered, some positions may be reduced or closed according to platform risk rules and priority methodology.

Learn more here.I see a balance mismatch due to settlement delay Why does this happen: In rare cases (such as system upgrades or heavy market activity), there may be a short delay before balances are updated across accounts. What to do: Refresh your Assets page after a few minutes. If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete?

In any case, we will acknowledge your complaint within 5 business days from the date of receipt to let you know we are looking into it. In terms of OKX processes, we will generally provide our final response letter to the complaint filed within 15 Business Days, if for whatever reason it is not possible, we will keep you informed of the new timeline to issuing the final response letter.

Sample Case (BTC/USDT) A user wants to buy BTC while the price is lower than 35,000 USDT, and he'd like to buy it with Iceberg bot. Interface of Iceberg trading botHow to set the Iceberg strategy? Set the Amount per order as 0.1 BTC Setting the Number of visible order as 5 Set the Order amount as 5 BTC In Advance settings, set the preference as Price-speed balance Setting the Limit price at 35,000 USDT Set the Start condition as InstantWhat happens after I configure and start the Iceberg bot?

Once you've submitted all the required information, our team will process your case as quickly as possible. If additional review is needed, we'll contact you with an update via in-app notification or email.What happens if I don't respond to the request? If you do not respond to any requests by the specified deadline, your account restriction may be extended or your account may be suspended until the required information is received.What can I do when my account is restricted?

Once this happens, assets on the chain will no longer be tradable. To avoid any potential loss, we strongly recommend depositing your assets as soon as possible to a centralized exchange that supports OKT Chain.How do I make a withdrawal?Where can I withdraw my assets? If you currently hold assets on OKT Chain, please visit here and follow the on-screen instructions to withdraw your funds.How do I withdraw my assets? Note: this tool is only supported on desktop browsers.

Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.

In most cases, taker fees are higher than maker fees.What's Funding in X-perps? Funding is a periodic payment mechanism between long and short position holders — it is not the same as a trading fee.

However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the security center (Profile icon > Security) Find Account management at the Security Center page, select Freeze account Opening Freeze account page Read what'll happen after freezing your account What'll happen after you freeze your account Select Freeze account

Residual BTC due to rounding and fee units After selling, a very small amount of BTC may remain in the bot—in this case, 0.00000000778 BTC. This happens due to: Fees being charged in different currencies (BTC for buys, USDT for sells) Exchange rules preventing the sale of amounts below the minimum tradable quantity This leftover BTC stays in your bot and is returned to your wallet when the bot is stopped.How are Grid Profits estimated in this case?

Additional information may be required in some cases. For withdrawals and deposits over €1,000, we’ll need to verify ownership of the private wallet. This can be done through a Satoshi test. Exchanges If you’re sending crypto to someone on another exchange, just select the exchange and provide the recipient’s name as it’s registered on their exchange account.

This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards, where OKX is unable to procure the prizes for the participants, or in any case that OKX deems in its full discretion that it is necessary for the rewards to be converted. By default, users who enter the campaign page and participate in this campaign have read and understood the Terms and Conditions of this campaign.

You may contact our customer service for assistance if any difficulties are encountered.Getting Started Open your OKX app and select Menu Select Menu at the top left corner Go to Account settings and select Security Find Account management at the Security page, select Freeze account Select Reason to freeze account Read what'll happen after freezing your account What'll happen after you freeze your account Tick the relevant terms if you confirmed freezing it and select Freeze account Get SMS/email

about what'll happen after you close your account Review your account assets in Trading, Grow, OKX account balance, Web3 wallet balance (if your wallet is connected to your exchange account), untradable assets, and select Continue Close account after your reconfirmation Get SMS/email and the authentication code and Confirm to close the account Note: it's required to bind with the authenticator app in your account before closing it

In rare cases, accounts may be closed as a result of these comprehensive assessments. For more information about our permitted and prohibited activities, please refer to the OKX Terms of Service.Can I still withdraw after the grace period ends? Once the grace period expires, your account will be automatically closed and you won't be able to log in or perform any operations.