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How can I switch the site to my preferred language?
Similarly, on the web platform, you can change the language by selecting the globe menu located in the main menu of the homepage, where you can browse and select from the available languages. This ensures that you can easily switch to your preferred language within the regions supported by us. Proceed to select the Language option at the top menu to browse the list of languagesPublished on Sep 25, 2024Updated on Jun 4, 20266,883What assets can I use as margin for X-Perps?
You can use any of the following assets as collateral: BTC ETH SOL DOGE USDC USDG USD EUR This means you can maintain your exposure to your existing crypto holdings while also trading X-Perps, rather than liquidating your portfolio to post cash as margin.Important note Supported margin assets, applicable haircuts, and conditions may change. Always check the OKX app for the current list of accepted margin assets and applicable rules. To learn more about OKX products, visit here.Published on Apr 9, 2026Updated on May 29, 2026What can I do if my device is running in an unsafe environment?
You can either manually set the correct time or enable automatic synchronization so that your device matches internet time. If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation.Published on Jan 19, 2023Updated on May 29, 2026301How do I buy crypto with ZEN.COM?
Where can I find the ZEN.COM processing fee? The applicable processing fee will be clearly displayed on the Preview screen before you confirm your transaction. This fee covers charges applied by ZEN and the associated payment service provider for processing the payment.8. Can I withdraw funds back to my ZEN.COM after buying crypto? No. Withdrawals back to ZEN.COM are not supported at this time. To withdraw crypto assets, please refer to: How do I make a crypto withdrawal?Published on May 19, 2026Updated on May 28, 20261How do I buy crypto with BLIK?
Assuming the exchange rate is 1 PLN = 0.25 EUR, the converted amount would be: 100 PLN × 0.25 = 25 EUR Next, using the current BTC/EUR rate — say, 1 EUR = 0.0000098 BTC — the amount of BTC that can be purchased for 25 EUR is determined: 25 EUR × 0.0000098 = 0.00024 BTC The user is then shown the calculated amount of 0.00024 BTC, which they can review and proceed to purchase. FAQ1. Why can I only choose certain payment methods, including BLIK?Published on Aug 20, 2025Updated on May 14, 20269How do I buy crypto with PayPal?
What forms of payments does PayPal offer on OKX? After you add your PayPal account, you can use your bank account or card connected to PayPal. You can buy crypto or deposit cash directly with PayPal. You can read more in How do I deposit EUR with PayPal?Published on May 2, 2025Updated on May 29, 20265How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on May 19, 2025Updated on May 29, 202670What's auto-deleveraging (ADL) and when can it happen to me?
ADL isn't part of normal day-to-day trading behaviour, but it's important to understand before trading leveraged products because it can affect positions during unusually stressed markets. To learn more about our products, visit here. Disclaimer: X-Perps are leveraged derivatives. Leverage can amplify gains and losses. Losses may occur quickly and these products may not be suitable for all investors.Published on Apr 9, 2026Updated on May 29, 2026How do I buy crypto and earn rewards?
1. How do I receive rewards from this campaign? You can earn rewards by following these steps: Opt in to the campaign through the app Buy at least €100 or $100 of any eligible crypto to lock in €5 in BTC reward. You may use USD, EUR, USDC, or USDG for the purchase.Published on Feb 19, 2026Updated on May 29, 20263How do I buy crypto with Google Pay?
What payment methods can I use with Google Pay? You can use Visa or Mastercard credit and debit cards. Note: card issuers may decline certain transactions at their discretion.4. Can I withdraw funds directly to Google Pay or other digital wallets? No, withdrawals to digital wallets like Apple Pay or Google Pay aren't supported. You can withdraw funds to your linked bank account instead.5. Why can't I withdraw the crypto I purchased using Google Pay?Published on Jul 22, 2025Updated on May 29, 20264How do I buy crypto with Apple Pay?
You can refer to the instructions in the official Apple support documentation here to add your Visa or Mastercard to Apple Wallet.2. Why can’t I use Apple Pay to buy crypto? Apple Pay is only available on iPhones and other Apple devices, and it's currently limited to verified Australia, EU and UAE users. If you're using an unsupported device or haven't completed identity verification, Apple Pay won’t be shown as a payment option.3. What payment methods can I use with Apple Pay?Published on Jul 2, 2025Updated on May 29, 20266How do I buy with debit / credit cards?
Once you receive the code, you can enter it to complete the transaction After completing your buy order, your cash balance will be deducted and you will receive your crypto in your assets You can select Review details to view your order history or select Back to home to your homepageFAQ1. What debit or credit cards can I use? You can use Visa or Mastercard credit and debit cards from most regions except for Singapore and the US.Published on Feb 22, 2024Updated on May 14, 2026586How can I troubleshoot web or app issues?
Why can't I take screenshots on the desktop app? If you're unable to take screenshots in the desktop app, you may right-click on an empty area of the desktop app and enable screen sharing protection.Other issues If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage.Published on Feb 11, 2026Updated on Jun 2, 202613How can I protect myself from scammers?
What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots.Published on Aug 21, 2023Updated on Mar 3, 202612,255How do I set up a recurring buy plan?
How you access the management part of Recurring buy on Exchange mode How you access the management part of Recurring buy on Simple mode4. Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5. What if I don't have enough balance for my next recurring buy order?Published on Jan 23, 2025Updated on May 29, 202650