All
FAQ
Announcements
Product documents
What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.YouTube Go to the YouTube page, copy the page link. Open YouTube channels and copy the YouTube link that you want to verify Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link. Note: you can also use YouTube username to verify.LinkedIn Go to the LinkedIn page, copy the page link.Published on Aug 11, 2023Updated on May 29, 20265,384How do I start trading cryptocurrency on OKX with Smart Trading?
The beauty of Smart Trading is its flexibility. Start with copy trading to gain experience, then transition to bot trading for automation, or use signal trading for active involvement. The choice is all yours. Ultimately, Smart Trading empowers you to trade crypto your way, regardless of your experience or preferences. Explore the different products, experiment, and find the approach that unlocks your full trading potential.How do I trade with Smart Trading?1.Published on Apr 7, 2024Updated on May 29, 202676How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new name Note: the system is compatible with the name in reversed first/middle and last name order. Changes are only necessary if accented or non-accented characters are displayed incorrectly.Published on Mar 18, 2026Updated on Jun 5, 202684OKX Web3 FAQ
We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on May 29, 2026115How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on May 29, 20264How do I verify an individual account?
Open the User Center pageIdentity verification Basic info Country of Residence Nationality Local Language name (if applicable) Full name Date of birth ID number ID type Residential address ID documents We accept valid government-issued IDs from eligible countries that meet your region's requirements (e.g., passports, driving licenses, etc).Published on Sep 25, 2023Updated on May 29, 202631,430How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on May 21, 2026Updated on Jun 3, 2026How do I download my account statements?
Select download to download the statementI want to download account statements with account information To download your statements with your registered email, full address, and UID, please follow the steps here.Published on Nov 6, 2024Updated on Jun 5, 20261What's OKX Security Assistant?
If you’re unsure whether a risk item can be safely deleted, prioritize: “Stop loss first (switch to a trusted device) + investigate later (full scan, read descriptions, provide feedback).”Published on Jan 15, 2026Updated on May 29, 202667Travel Rule FAQ (EEA region)
Recipient's full name is needed as part of the withdrawal verification If you’re receiving funds from another exchange, you’ll need to share your full name (as registered on our platform) with the sender and let them know your account is with OKX EU. Note: if you don't see your exchange listed here to make a withdrawal, please ask them to contact us at travelrule_dd@okx.com and we will work with them to establish a compliant Travel Rule connection.Published on Dec 17, 2024Updated on May 14, 2026629USD-margined futures contracts FAQ
Currently, traders in certain jurisdictions are prohibited from actively borrowing USD or USDG, and the liability (negative equity) generated by negative UPL (unrealized PnL) will be handled in the following way — For example, when the negative equity of USD or USDG exceeds the interest-free quota equivalent to 20,000 USD due to market fluctuation and reaches -25,000 USD, the full amount of -25,000 USD will be converted to USDC.Published on Oct 13, 2025Updated on May 29, 20266What is Agent Trade Kit?
Agent Trade Kit has four main features: Full-range trade execution — Supports spot, futures, margin, and options trading. Describe what you want in a natural language, and the AI analyzes your request and places the order automatically. For the full feature list, visit GitHub. Strategy parameter setup — Supports grid trading, DCA (Dollar-Cost Averaging), and algo orders. The AI can recommend and configure parameters automatically based on data like historical volatility.Published on Apr 29, 2026Updated on May 29, 20263What are the trading volume rules for the campaign?
For a full breakdown of fee structures and applicable scenarios, please refer to the official OKX fee documentation here.Does all trading activity count toward the campaign volume? No. During the campaign period, only trading volume from eligible tokens will be counted. Trades involving tokens that are not listed as eligible in the campaign rules will not contribute to your total volume.How can I check which tokens are eligible?Published on Mar 26, 2026Updated on May 29, 20261Beneficial Ownership FAQ
The ownership structure documents should clearly show the ownership structure along with the full names and percentage ownership of each owner, including all intermediary owners.What are intermediate owners (interlayer entities)? Intermediate owners are entities that hold a significant stake in your institution’s ownership structure between the institution itself and the ultimate beneficial owner (UBO).Published on Oct 10, 2024Updated on May 29, 20266