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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 202652How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560How do I submit my proof of address (POA)?
The POA must be a clear photo of your original POA or a PDF file. The POA must match with the residential information you provided during your identity verification. The acceptable types of POA may vary with different jurisdictions.Published on Sep 5, 2023Updated on Feb 23, 20264How do I add OKX widget on my phone?
These are as below: Homescreen widget Hot: Featuring top traded trading pair(s) Favourites: Displaying the list of tokens you favorited at OKX Position: Displaying open positions and the PnL of your derivatives trades Watchlist: Track the price movements of your selected trading pair(s) Lockscreen widget Watchlist: Track the price movements of your selected trading pair(s) Spot: Track the price movement of a spot trading pair Perpetuals: Track the price movement of a perpetual trading pair Note:Published on Aug 15, 2023Updated on Mar 26, 20265,827How do I use the Account long/short ratio indicator?
L/S indicator and set your preference on the details before proceeding For App: select Trade > Spot > Chart (logo) > Indicators > Top Acc. L/S Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Feb 12, 202619Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Dec 1, 20256How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on Dec 8, 2025Updated on Dec 26, 20251,274How do I use the Taker buy/sell volume indicator?
When trading futures, head over to the Indicators option on the top menu above the chart and select it Select the Indicators option to load the indicator settings page Indicator settings pop-up page will appear, select sub-chart indicators option on the top menu Check the box of the trading data indicators for the Taker buy/sell volume Select Taker B/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202529How do I use the Top account long/short ratio indicator?
L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Nov 12, 202521How do I use the Top position long/short ratio indicator?
L/S indicator and set your preference on the details before proceeding Learn more on how you can explore the chart trading layout here.Published on May 16, 2024Updated on Sep 10, 202514Crypto Tax Reporting (DAC8) FAQ
. • https://www.netherlandsworldwide.nl/bsn/where-to-find • https://www.belastingdienst.nl/wps/wcm/connect/nl/home/home • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/netherlands-tin.pdf Norway Fødselsnummer (FN) or National Identity Number Digits: 11-digit Format: DDMMYY-XXXXX (date of birth + 5-digit individual number).Published on Feb 23, 2026Updated on Mar 16, 20263How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 202610How do I select the correct network for my crypto withdrawals and deposits?
Crypto tokens are only compatible with the blockchain(s) they are built for transacting on. Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network.Published on Aug 22, 2023Updated on Jan 5, 202621,337OKX x McLaren NFT Sweepstakes Terms & Conditions
These circumstances include but are not limited to: (i) cases where a third party blockchain(s) suspends, discontinues, and/or terminates its business, closes down, and/or abnormally suspends or terminates the services; (ii) service suspension(s) due to maintenance as announced by a third-party blockchain; (iii) the system fails to transmit data; (iv) force majeure event(s) that lead to the suspension of the third-party blockchain; (v) third-party blockchain service interruption or delay arisingPublished on Apr 25, 2024Updated on Sep 8, 2025607What's OKX Affiliate Program in EEA?
Any breach of this clause may result in immediate termination of this agreement for both yourself and any sub-affiliates(s) in breach of this Agreement and may expose any breaching affiliate and/or sub-affiliate(s) to legal action and liability for damages, including but not limited to those imposed by regulatory authorities within the specified jurisdictions.Published on Sep 27, 2023Updated on Jan 22, 2026