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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Apr 6, 20264How do I reverse my trading position with one tap?
The One-tap reverse feature lets you adapt immediately by flipping your position with a single action. Preserve position sizing: the reverse function automatically opens a new position with the same size and leverage settings as your previous one. No need to recalculate or reconfigure your order parameters. Minimize execution errors: reversing a position manually could lead to mistakes in quantity or price input. One-tap reverse reduces that risk by automating the action with default precision.Published on Jul 5, 2025Updated on Apr 6, 20269How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026322Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025858World Cup VIP Exclusive Gift Set FAQ
Tracking details will be available on the page once your order has shipped.Can my shipment be expedited? This campaign uses batch shipping, so timelines may vary by region. Individual expediting is not available, orders are fulfilled in sequence after registration is complete.Will there be similar campaigns in the future? OKX runs campaigns like this from time to time. Keep an eye on official announcements for the latest updates.Can I claim more than one set of merchandise? No.Published on Dec 19, 2025Updated on Apr 13, 2026313How do I verify an individual account?
Why is my individual account frozen? Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification?Published on Sep 25, 2023Updated on Apr 6, 202631,054A beginner's guide to identity verification
How can I change my name/identity verification information? Due to security reasons, changes to identity verification information cannot be made directly through the app or website. Please contact customer support for assistance with your request. Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID. Once you register your ID with your account, you're responsible for remembering it.Published on Sep 25, 2023Updated on Mar 25, 20266,459How do I transfer/deposit crypto with my sub-accounts?
transfer from your sub-account to your main accountOn the app Please make sure you are logged into your main account Toggle and select the main menu Select "Withdraw" Select "Asset" Select "OKX User" Select "Sub-account" and enter the name of your sub-account to complete your crypto transfer.How do I deposit crypto with my sub-accounts?Published on Jan 14, 2025Updated on Apr 3, 2026Travel Rule FAQ (EEA region)
Exchanges If you’re sending crypto to someone on another exchange, just select the exchange and provide the recipient’s name as it’s registered on their exchange account. Recipient's full name is needed as part of the withdrawal verification If you’re receiving funds from another exchange, you’ll need to share your full name (as registered on our platform) with the sender and let them know your account is with OKX EU.Published on Dec 17, 2024Updated on Mar 30, 2026628How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,099Unseen City Shirts - The Roses and The Bees - NFT FAQ
Here is a video of how you can create one. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet. How long do I have to claim my collectible? Each collectible is open for 72 hours. Opens - 22.04 10AM BST Closes - 25.05 9:59 BST When will the rarity of my NFT be revealed? The rarity of your NFT will be revealed on 27.04.Published on Apr 19, 2024Updated on Sep 8, 202523Unseen City Shirts - Blue Moon - NFT FAQ
Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7. When will the rarity of my Unseen City Shirts – Blue Moon NFT be revealed?Published on Apr 25, 2024Updated on Dec 4, 20252OKX x McLaren: Digital Collectibles FAQs
After the redemption window has closed you will still be able to trade your Rare and Ultra-Rare collectibles, but it will no longer be possible to redeem their utility.How do I trade or sell my digital collectible? A full guide to selling your NFT on our NFT marketplace can be found here.What happens if I miss the digital collectible drop? The Race Rewind program will release digital collectibles each race weekend between 10am GMT Friday - 10am GMT Monday.Published on Jun 5, 2024Updated on Sep 8, 20256How do I buy crypto with PayPal?
method, and Agree and continue to complete adding your PayPal account Select cryptocurrency and amount you wish to purchase and Preview your order Preview your purchase and submit it by selecting Buy Note: make sure the name on your OKX account matches the name on your PayPal account before adding your PayPal account.FAQ1.Published on May 2, 2025Updated on Dec 31, 20254Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It...Published on May 13, 2024Updated on Apr 3, 2026347