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How can I switch the site to my preferred language?
We prioritize regulatory compliance by selecting the languages where we can currently operate locally in the EU region. This approach allows the platform to operate smoothly across the EU mindful of our regulatory obligations. Our goal remains to offer a localised language experience in every EU country once this is possible.On the app Adjust the language settings by navigating to Menu (9 dots...Published on Sep 25, 2024Updated on Jun 4, 20266,883How do I identify OKX official accounts?
Self-service tool For quick access, click the button below:How do I verify OKX official accounts? You can now identify official OKX accounts or channels via channel verification.Published on Aug 11, 2023Updated on May 29, 20265,383How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on May 29, 202645How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on May 29, 202618How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...Published on Sep 11, 2024Updated on May 29, 202632What's the Spot DCA bot and how do I use it?
places safety orders and take profit order.Published on Oct 3, 2025Updated on Jun 4, 20265What's OKX Security Assistant?
If they differ, there may be a risk.Clipboard tampering test First, record the correct address in Notepad or Notes, then paste it into the input field or address bar. If it’s automatically changed, there may be a risk.What should I do if I suspect my device has been compromised?Published on Jan 15, 2026Updated on May 29, 202664How do I protect my account from Trojan horse takeovers?
Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages. These often appear in search results or advertisements and prompt you to download malicious installers. Tampered Software Installers Some applications are repackaged to include hidden malware such as keyloggers or remote access tools. These are commonly distributed via unofficial platforms like torrent sites, public forums, or social media.Published on May 30, 2025Updated on May 29, 202614How do I set up indicators on the chart?
Enable Color bars based on previous close to color candles based on the previous candle's close instead of the current open. Status line — controls what shows in the chart's top bar. Toggle the symbol logo, title, OHLC chart values, and bar change values. For indicators, you can show or hide names, input parameters, values, and background highlights on hover. Scales and lines — controls the price scale, labels, and time axis.Published on Nov 30, 2024Updated on May 29, 202615How do I fix errors when submitting my institutional verification?
Use the progress bar on the side to navigate and fill out any remaining sections. Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on May 29, 202660How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.Published on May 21, 2026Updated on Jun 3, 2026How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.Published on Nov 6, 2024Updated on Jun 5, 20261What should I do during or after a scam?
On the app: head to Menu > Profile & Settings > Security > Community safety > Report scam or suspicious activity Example of where you can report the scam on the app On the web: go to Security → Community Safety → Report scam or suspicious activity. Example of where you can report the scam on the web Or you can easily reach out to our customer service via our Help bot on the Support center page.Published on Mar 11, 2024Updated on May 29, 2026767How do I safeguard my Web3 wallet from fraudsters?
Tactic 2: Posing as official entities and guiding users to authorize wallets. Tactic 3: Pushing unfamiliar links/activities to wallet addresses, directing users to authorize Web3 wallets. The fraudster convinced that the user that they could earn a profit from the site if the user connected their walletFraud case study 2: Malicious permission alteration This fraud tactic often occurs during TRC chain recharging.Published on Dec 13, 2023Updated on May 29, 20261,035Understanding OKX's Security Fund
Its sole function is to serve as a financial buffer and a safety net specifically designed to mitigate counterparty risk arising from leveraged trading, including derivatives and futures trading where available. Some other cryptocurrency exchanges may have a similar system in place, typically called an "Insurance Fund".Published on Mar 25, 2026Updated on May 29, 20264