All
FAQ
Announcements
Product documents
What's OKX Convert?
Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Apr 1, 2026Updated on May 29, 20261What's OKX Convert?
Convert uses a quoting model, which differs from the traditional order-matching model used in spot trading, resulting in no transaction fees or slippage. As such, there's a price difference between the quoted price and the spot market price. Convert enables you to complete one-click transactions after confirming a price, without having to know how the spot market works, meaning you'll receive the amount you preview.3. How do I use Convert?Published on Sep 27, 2023Updated on May 29, 20262,163OKX AI 101
Few-Shot: provide 2–5 examples to guide the model toward your desired output format. Chain-of-Thought: add 'think step by step' to guide the model through complex reasoning. Trading Prompt Example: when BTC RSI falls below 30 and EMA20 is below EMA50, buy 0.01 BTC at market price, with a stop-loss 3% below entry and take-profit 8% above entry.What is an AI Agent? An AI Agent is a system that gives an LLM the ability to act.Published on May 4, 2026Updated on May 29, 20264How do I publish or subscribe to a signal on Signal Marketplace?
a Publish signal pop-up window: Enter your Signal name, Signal description and your Fee model (Paid or Free) Free signal: free Paid signal: Profit sharing: 1-30% If users subscribe and use your signal to create a signal bot that yields a profit, the profits from the closed position will be proportionally distributed to the signal provider on the 1st of every month.Published on Mar 12, 2024Updated on May 29, 202645What is Agent Trade Kit?
The Agent Trade Kit may rely on third-party large language models (LLMs) that are not owned, operated, controlled, verified, or endorsed by OKX; OKX disclaims all responsibility and liability for any third-party LLM services or outputs, and you use them entirely at your own risk.Published on Apr 29, 2026Updated on May 29, 20263How do I buy crypto with Google Pay?
Access to this service is based on the phone device and model and the countries supported by Google Pay, which isn't related to the verified country of residence with us. You must hold either a Visa or Mastercard in your legal name as registered with us. Other cards aren't supported at this time.How do I buy crypto with Google Pay? For the best experience, please add your card directly through the Google Wallet app.Published on Jul 22, 2025Updated on May 29, 20264How do I determine my company type and understand which documents I need to prepare?
Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review your institution's ownership structure, division of management, and governance model to identify the most appropriate classification for its legal structure.Published on Oct 13, 2023Updated on May 29, 2026148Why is my OKX app not working?
Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?Published on Mar 16, 2026Updated on May 29, 202618X-Perps fees overview: trading fees, funding, and other costs
X-Perps trading fees on OKX use a maker/taker model with tiered rates that decrease as your volume grows. Fee type Rate Maker fee 0.02% Taker fee 0.05% VIP maker rebate -0.01% (high-volume traders) VIP taker fee ~0.015% at higher tiers VIP 1 starts at €10M monthly volume or 100k AUM. For current tier rates, refer to the OKX fee schedule.What are the differences between maker and taker in X-perps?Published on Apr 9, 2026Updated on May 29, 20261Why can’t I see or use my crypto balance?
Some blockchains use a UTXO model, where your balance is made up of discrete unspent outputs created by previous transactions. These outputs must be confirmed on the blockchain before they become available to spend or show in your balance. In some cases — especially during busy network conditions — there can be a slight delay before these UTXOs are fully recognized and displayed in your OKX balance.Published on Oct 14, 2025Updated on May 29, 20267How can I enhance my OKX app security?
Disconnect the device from the internet Use a trusted device to freeze your account via the official website Email full incident details to urgent@okx.com (include device model, timestamps, and screenshots) For immediate assistance, reach out to our 24/7 Security Team at urgent@okx.com. We prioritize your security and guarantee a response within 12 minutes to help protect your assets.Published on May 14, 2026Updated on May 29, 2026Iceberg strategy FAQs
Set the Amount per order as 0.1 BTC Setting the Number of visible order as 5 Set the Order amount as 5 BTC In Advance settings, set the preference as Price-speed balance Setting the Limit price at 35,000 USDT Set the Start condition as InstantWhat happens after I configure and start the Iceberg bot?Published on Aug 4, 2023Updated on May 29, 202617How do I buy crypto and earn rewards?
You can earn rewards by following these steps: Opt in to the campaign through the app Buy at least €100 or $100 of any eligible crypto to lock in €5 in BTC reward. You may use USD, EUR, USDC, or USDG for the purchase.Published on Feb 19, 2026Updated on May 29, 20263What is trigger order?
The built-in 5% price protection bounds how far this difference can go.Price protectionWhat's the 5% price protection on trigger orders? Every trigger order includes a 5% protection threshold to prevent execution at a significantly worse price than expected: Buy orders: the order won't execute if the quoted price is more than 5% higher than your trigger price. Sell orders: the order won't execute if the quoted price is more than 5% lower than your trigger price.Published on May 8, 2026Updated on May 29, 2026What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on May 29, 2026170