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How do I navigate to and customize notification settings?
You can manage all your OKX notifications—such as system updates, security alerts, and promotional messages—directly through the Notification Settings. This lets you choose which types of notifications you want to receive and whether you prefer push, web, or email delivery. Currently, notification settings can only be customized on the app. If you’re looking to set up specific price alerts instead, check out our guide here.Published on Oct 8, 2025Updated on May 29, 202618Why did I receive an OKX account closure email notification? What should I do?
You'll typically receive a formal notification immediately after the decision is made, outlining the steps you need to take after your account is closed. This article walks you through the process and what you need to know.I received an account closure notification. What do I need to do next?Published on Apr 30, 2026Updated on May 29, 20261How do I check on updates to my support ticket?
Push Notifications: You'll receive push alerts when there are updates to your ticket. Learn more on how you can manage your push notifications here. Example of the push notification Email Notifications: You'll also receive an email alert to the address linked to your OKX account. Example of the email notification if you're not logged in Note: email notifications are just alerts.Published on Oct 17, 2025Updated on May 29, 202664How do I set a price alert?
Toggle different types of notifications on or off based on your needs On the Web: On the trading page, select the Settings icon Under Preferences, select the Trade notifications You can toggle different types of notifications on or off based on your needs There are several options for the type of sounds that you can select based on your preferencePublished on Apr 30, 2024Updated on May 29, 2026261How do I update my login password?
remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notificationPublished on Aug 22, 2023Updated on Jun 2, 202630How do I discover new tokens?
All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the OKX App > Menu > Account settings > Preferences > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 29, 202655How do I explore new tokens?
All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the Menu > User Center > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market. Staying connected will help you make timely decisions and stay ahead of the curve!Published on Aug 9, 2024Updated on May 29, 2026How do I invite existing users to join the Affiliate Program?
Users who meet the eligibility criteria will have their rebinding completed within 24 hours of submission and will receive a system notification. You can track your invited users in your Affiliate portal under Users, filtered by your invitation code.FAQs1. Will users get notified when the rebinding is successful? Yes. Once approved, users will receive a confirmation notification. You can also check your Chat in the top right corner of the OKX app home page to view system messages.2.Published on Sep 27, 2023Updated on May 29, 2026How do I add my emergency contact?
Key in all the requested details of your emergency contact Toggle on the Let OKX notify this contact option if you want us to send notification to the contact person regarding they have been added as your emergency contact. Switch on the notification feature Select when to notify contact, as we'll contact you after your inactivity period, and if there's no reply within Your response time, we’ll contact them. Set your inactivity period and response time Save and Confirm the contact information.Published on Jul 24, 2025Updated on May 29, 2026295What should I do if I deposit BTC less than minimum amount?
A notification regarding this update will appear as a pop-up on the crypto details page. Therefore, we recommend confirming the minimum deposit amount for the relevant token before making a deposit. For more details, please refer to: Why is there a minimum deposit amount for non-BTC? Where can I find the minimum deposit amount required for non-BTC?Published on Oct 15, 2024Updated on May 29, 202627What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.API domain update Your API domain will change after the system update. The REST API domain will be updated to us.okx.com, and the WebSocket domain will be updated to wsus.okx.com. Your API key will remain unchanged.Open Orders Any open orders (e.g.Published on Jul 2, 2025Updated on May 29, 2026169How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on May 29, 202612How do I add funds from portfolio to my Pay balance?
We'll send an email and push notification once it's completed.Can I cancel the transaction after submitting it? No, users aren't allowed to cancel after submission. Users can transfer their balance from pay balance back to exchange if required. If you want to learn more about Pay, visit here.Published on Jan 22, 2026Updated on Jun 3, 20263How do I complete the required tasks shown in the app?
This means you might be asked to complete a few tasks within the app, such as submitting additional details or documents.Getting startedStep 1: Watch for a notification If action is required from you, a banner will appear at the top of your app. Tap this banner to continue. Tap the banner to complete your tasks Note: always double-check the sender and look for your anti-phishing code to avoid scams.Published on Jul 3, 2025Updated on May 29, 202637How do I set up a recurring buy plan?
We’ll send you an email notification, and you’ll also see an “Action required” banner on your plan detail page explaining the exact reason. If a plan fails three consecutive times, it'll be automatically paused and you’ll receive an email notification. Note: an order can also fail due to a technical issue at times. If an order fails, we'll send you an email to let you know and we'll continue to execute future orders on schedule.Published on Jan 23, 2025Updated on May 29, 202650