All
FAQ
Announcements
Product documents
Formal Complaint Handling Process
In terms of OKX processes, we will generally provide our final response letter to the complaint filed within 15 Business Days, if for whatever reason it is not possible, we will keep you informed of the new timeline to issuing the final response letter.Published on Jan 23, 2025Updated on Mar 26, 202619How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on Oct 17, 2024Updated on Jan 1, 2026415How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on Feb 9, 202611How do I buy crypto and earn rewards?
Once you earn your first €5 reward in BTC, your streak will simply reset to Day 2. You'll then need to complete 4 more daily buys to get the final reward. If there aren't enough days left before March 15, 2025, but you have completed your first qualifying buy order by March 11, 2026, you'll receive €5 in BTC. Otherwise, you'll receive no reward.5. What are the important rules to remember?Published on Feb 19, 2026Updated on Apr 6, 20263OKX x McLaren NFT Sweepstakes Terms & Conditions
Shadow Cap 20 £40 / $50 6 MTC Tour 10 £95 / $120 Replica Cap 26 £43 / $54 7 2 GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 8 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 9 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 10 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 11 MTC Tour 10 £95 / $120 Replica Cap 27 £43 / $54 12 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 13 2Published on Apr 25, 2024Updated on Sep 8, 2025607OKX listing mechanism
Final auction period (last 5 minutes) Users may continue placing limit buy and sell orders. Order cancellation and modification are no longer supported during this period. Auction ends All eligible orders are matched at a single opening price. Continuous trading begins shortly after the auction ends.Published on Apr 27, 2018Updated on Apr 2, 20267,478How do I fix errors when submitting my institutional verification?
Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features. Missing information may cause your application to be declined or remain marked as In progress.Published on Oct 10, 2024Updated on Oct 8, 202560What's a limit order?
In a rapidly fluctuating market, the final execution price may not be exactly 53,000 USDC. It will be based on the real-time market price and may be higher or lower than 53,000 USDC.Published on Aug 22, 2023Updated on Apr 3, 2026176How do I use the TWAP trading bot?
Finally, enter the total trade amount and select Buy [asset] Check your trade details and select Confirm on the next screen to launch the botPublished on Sep 10, 2024Updated on Jan 28, 202614How do I deposit USD with an international wire transfer?
This may mean that your account is currently not eligible to access this feature.2. Why am I only able to select certain payment method types? To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the identity verification documents you provided while completing identity verification on OKX.3. What does "Cash deposit unavailable" mean?Published on Dec 31, 2024Updated on Mar 26, 20269450,000 XPL X Drops Campaign Terms and Conditions
Final Interpretation: OKX reserves the right of final interpretation of this Campaign. In the event of any discrepancy between translated versions and the English version of these terms, the English version shall prevail.Published on Dec 16, 2025Updated on Dec 26, 2025How do I deposit EUR with Bancontact?
You will then be prompted to login to the app and confirm the amount to finalize the payment Once confirmed, funds are transferred immediatelyFAQ1. Why can't I access the "Deposit EUR" feature? To comply with local laws and regulations, cash deposits are only available in specific regions. This may mean that your account is currently not eligible to access this feature.2. Why am I encountering a "Cash deposit unavailable" message?Published on Sep 13, 2024Updated on Feb 12, 20263Buy crypto with rewards terms and conditions
Streak Logic and "Reset to Day 2" Rule The campaign uses a behavioral design choice to encourage completion while minimizing user frustration: Daily Tracking: Only one qualified buy per calendar day (UTC+1) counts toward the streak. Breaking the Streak: If you miss a day after completing your first buy, your progress will not reset to zero. Reset Mechanics: Because your Base Reward (€5 BTC) is secured on Day 1, a missed day resets your progress to Day 2.Published on Feb 19, 2026Updated on Mar 16, 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Finally, the combination coefficients of the low-degree test polynomial are verified. Generate user inclusion proof: to prove that a specific user is included in the total amount claimed by the exchange, we provide the user's computed trace, user balance, user ID, and a random number corresponding to the user index. We also provide the Merkle path corresponding to this data.Published on May 10, 2023Updated on Sep 8, 2025179What is the New User Full Rebate Program?
OKX reserves the right to amend the list of eligible jurisdictions at any time without prior notice.2. How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on Apr 6, 2026