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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on May 29, 2026194How do I verify OKX's ownership and balance of the wallet address?
OKX snapshot data contains addresses, "I am an OKX address" messages and signatures, as well as BTC multi-signature redemption scripts. You can operate using the below steps to confirm that OKX owns these addresses. The BTC wallet adopts two signature methods: single signature and multi-signature Multi-signature adopts 2/3 signature, and each piece of data contains two signatures, which are signed by two private keys among the three private keys held by OKX.Published on Sep 26, 2023Updated on May 29, 20261,003How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026446How does leverage work in X-Perps trading?
If you're new to X-Perps, consider starting with lower leverage until you are comfortable with how margin, liquidation, and funding rates work together.5. Does leverage affect funding payments? Leverage affects your position size, and funding payments are calculated based on position size. A larger leveraged position will result in larger funding payments, both received and paid. Need help with an OKX product? Find guides and answers in our Help Centre. Visit here.Published on Apr 9, 2026Updated on May 29, 2026How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times.Published on Sep 5, 2023Updated on Apr 6, 20267,045Why can’t I see or use my crypto balance?
But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.Published on Oct 14, 2025Updated on May 29, 20267How do I buy crypto with my cash balance?
You now have the option to buy crypto instantly with no fees using your cash balance. To add cash to your balance, you need to make a deposit to your OKX account via bank transfer or any other payment methods available to deposit cash. You can learn more about depositing and withdrawing cash.Getting started Login to your account.Published on Nov 16, 2023Updated on May 29, 20261Moving funds in Vietnam: Transfer to Exchange and adding from Funding balance
OKX Pay (your USDG/USDT/USDC wallet on X Layer) and your Funding balance (exchange and trading account) are separate. You can move funds between them freely with no fee.Add from Funding balance to OKX Pay Go to the Pay tab. Tap Add funds → From Funding balance. Choose your asset and amount. Confirm. The transfer is typically instant.Transfer from OKX Pay to Funding balance Go to the Pay tab. Tap Transfer to Exchange. Choose your asset and amount. Confirm.Published on Apr 20, 2026Updated on May 29, 2026How do I safeguard my Web3 wallet from fraudsters?
When users attempt to transfer assets, they find the wallet requires multiple signatures, and fraudsters can transfer the assets. Learn more about the TRON wallet multi-signature scams here.Published on Dec 13, 2023Updated on May 29, 20261,031How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds?Published on Jan 22, 2026Updated on May 29, 20263Why is my accessible balance lower than my funds unavailable for withdrawal?
Your accessible balance and funds under the unavailable for withdrawal portion are calculated differently, which can result in the former being lower than the latter. The value of your accessible balance changes with the fluctuation of crypto value and trading activities. However, the value of your funds under the unavailable for withdrawal portion is a snapshot taken at the time of deposit. It does not change with the fluctuation of crypto value and trading activities.Published on May 13, 2024Updated on May 29, 2026366What is the New User Full Rebate Program?
How do I enroll in this New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264What are the new trading fees for EEA users?
Our fees differ for users in Europe (UE/EEA) who have opened their derivatives (X-Perps) account and for users who haven't opened a derivatives (X-Perps) account. On this page you can find the fee difference for users of different tiers and the fees for both account options and compare the costs per tier.Published on Sep 16, 2025Updated on Jun 3, 2026256How do I explore new tokens?
Trading Volume: explore which cryptocurrencies have the highest turnover rates. This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings? All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the Menu > User Center > Notifications.Published on Aug 9, 2024Updated on May 29, 2026How do I discover new tokens?
It allows you to closely monitor the top tokens that have experienced the largest price losses. This feature will help you identify new potential trends. New listings: this section provides an overview of newly listed tokens to help you stay informed about the latest token releases. Largest market cap: explore the top tokens ranked by market capitalization. Highest turnover: discover which cryptocurrencies have the highest turnover rates.Published on Aug 9, 2024Updated on May 29, 202655