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Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet,...Published on Oct 17, 2024Updated on May 29, 20262,007Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
of their net value in the total value To test and verify the above claims, we need to build constraints such as: Claim 1: Total Balance Constraint (Constraint of a correct total balance) uts: user trace size, which is the number of rows of traces included in each user's data. sum: total user balance N: number of users Claim 2: Non-negative Constraint (Constraint of positive net equity) Claim 3: Inclusion Constraint (Constraint of inclusion of all customer account balance) According to above constraintsPublished on May 10, 2023Updated on Sep 8, 2025181How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on May 29, 202612What is the New User Full Rebate Program?
Not all products offered in all regions and this activity may be limited or not offered in some markets. Please consult your legal/ tax/ investment professional for questions about your specific circumstances.Published on Mar 16, 2026Updated on May 29, 20264Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The root of the tree acts as a single value representing all user balances. Each user can prove their account is part of this tree by using a Merkle Path that shows how their account connects to the root. We also publish the total equity and debt summed across all tokens and users.Published on Oct 21, 2024Updated on Feb 11, 202694How do I verify my identity with SPID?
SPID integration is another step toward creating an inclusive and accessible platform tailored to the Italian market. Our goal is to build trust through transparency, security, and innovation. Register or link SPID to your OKX account today and experience the future of finance—faster and more securely!Published on May 2, 2025Updated on May 29, 20263How can I do spot trading with the Jupyter Notebook?
How can I install the python-okx package? Once you start running a Jupyter Notebook, you can install the python-okx package by simply running the pip install python-okx in the notebook or in a terminal (or via command prompt for Windows):3. How can I create API keys? After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys.Published on Sep 29, 2023Updated on May 29, 2026561A beginner's guide to identity verification
Can I verify my address using a letter or package that was sent to me? No. To verify your address, you must use a supported document as listed in the answer above.11. I don't know how much I plan to deposit. Can I change my estimated amount later? No. We are collecting your estimated amount as a reference point and we understand that your use of the platform may change later.12. How do I check my identity verification information?Published on Sep 25, 2023Updated on May 29, 20266,480Buy crypto with rewards terms and conditions
Campaign Period and Key Deadlines The campaign operates within two distinct windows to ensure all participants have a fair opportunity to complete their streaks: Enrollment Window: Users must successfully opt in on the campaign landing page between February 25 and March 11, 2026 (midnight UTC+1). Completion Window: While the enrollment period ends on March 11, users have until midnight UTC+1 on March 15, 2026 (inclusive), to complete their 5-day streak.3.Published on Feb 19, 2026Updated on May 29, 2026Why is my account restricted and what should I do?
To close the outstanding positioning in your account, please follow the prompts on the App or web page.Close all at market price Based on your own needs, you may choose to close all positions at market price by selecting the Close All at Market Price button above your position and selecting Confirm / Cancel as prompted on the page.On the App Select the position > Positioning and Assets Go to Positions & Assets and select Close all Select Close All at Market Price > Confirm to close all positionsPublished on Feb 27, 2026Updated on Jun 4, 2026880Address type upgrade FAQ
Network scope (for EVM addresses): Choose "All EVM networks" to use the address across all EVM-compatible networks, or "Single EVM network" to restrict it to one specific EVM network. Token scope: When you select a single EVM or non-EVM network, you can further choose "All tokens" (withdraw any token on that network) or "Selected token" (restrict withdrawals to a specific token only).Published on Aug 26, 2025Updated on Jun 5, 2026859450,000 XPL X Drops Campaign Terms and Conditions
You should buy crypto/digital assets only if you are prepared to accept the risk of losing all of the money you put into such assets. Please consult your advisors for questions about your circumstances. Not all products are offered in all regions. For more details, see OKX's Terms of Service - EEA and Risk & Compliance Disclosure. Right to Modify: OKX reserves the right to cancel, extend, terminate, or modify the Campaign or its rules at any time without prior notice.Published on Dec 16, 2025Updated on Dec 26, 2025OKX Learn to Earn: BTC halving 2024 event rules
All rights reserved.Published on Mar 26, 2024Updated on May 29, 20266,677What's OKX Affiliate Program in EEA?
All affiliates (and sub-affiliates) must remain fully compliant with OKX's terms and all applicable laws and regulations pertaining to the prohibition of marketing, advertising, and link posting in the Prohibited Jurisdictions provided below and shall be responsible for any violations thereof.Published on Sep 27, 2023Updated on May 29, 20261How do I publish or subscribe to a signal on Signal Marketplace?
alert message in Trading View and select Publish signal Select Publish signal to proceed to the next phase Fill in all details and select Publish signal Complete your details to publish your signal You've completed all the steps to publish a signal.Published on Mar 12, 2024Updated on May 29, 202645