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What onboarding information is required for the non-profit organization (NPO)?
NPOs can operate within one jurisdiction or internationally and can include foundations, charities, non-governmental organizations, political organizations, volunteer service providers, research institutes, and professional organizations.Who are the key persons for an NPO?Published on Oct 13, 2023Updated on Feb 12, 202671Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 13, 20262,681450,000 XPL X Drops Campaign Terms and Conditions
Campaign Enrollment: Users must log in to their OKX account, visit the "X Drops Club" landing page, and click the "Join" button on the relevant campaign individually to enroll. Asset Threshold: Users must maintain a minimum balance of eligible crypto assets totalling at least €750 EUR in value ("Crypto Balance") on each day of the campaign. See Section 3.2 for eligible crypto assets.Published on Dec 16, 2025Updated on Dec 26, 2025OKX x McLaren NFT Sweepstakes Terms & Conditions
Disputes: The laws of the State of California govern all matters arising out of or relating to this Agreement without giving effect to any conflict of law principles. Any dispute or claim arising out of or related to this Agreement shall be subject to binding arbitration administered by JAMS (see www.jamsadr.com). The JAMS arbitration shall be conducted in San Francisco, California before a single JAMS arbitrator, who shall be a retired judicial officer.Published on Apr 25, 2024Updated on Sep 8, 2025607What should I do if my withdrawal isn't successful?
If the recipient is another trading platform, please reach out to their customer support for help.Published on Oct 17, 2024Updated on Mar 29, 2026256What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on Apr 8, 2025Updated on Feb 3, 202611How long does it take to complete my identity verification?
Find out what documents you need here. During times of high interest in cryptocurrency, wait times may increase. We thank you for your patience during these times. You'll receive confirmation that you’ve been verified by SMS or email. If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.Published on Sep 5, 2023Updated on Apr 6, 20267,036How do I update my login password?
your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm An email/SMS notification will be sent outPublished on Aug 22, 2023Updated on Oct 15, 202530Why hasn't my deposit been credited?
If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.Published on Sep 1, 2023Updated on May 12, 202613,912What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on Nov 17, 2025169What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on Oct 18, 2024Updated on Mar 3, 2026695How do I check the status of my institutional verification?
Find out the reason for your application rejection by selecting verification feedback Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202537OKX EEA Beginner's Guide
Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.Published on Jun 30, 2025Updated on May 5, 202616What should I do if my withdrawal was sent to the wrong user ID (UID)?
Contact customer support immediately Reach out to our customer support via our OKX Assistant on the OKX Support Center. Provide the following details: Your UID and account information (for example, name, email address, date of birth) The recipient’s UID (if known) Reference ID Date, time, and amount of the withdrawal Our Support team will review the case and attempt to reach out to the recipient on your behalf.Published on Oct 13, 2025Updated on Jan 27, 202619OKX Beginner's Guide
Find out how to register an OKX account here.Step 2: Complete identity verification (KYC) To comply with regulations, OKX verifies your identity. Doing so helps to secure your account and allow you to access OKX's services. This process typically takes a few minutes to submit for review, and it'll take up to 24 hours for it to complete. In the event that we need more information for verification, our team will reach out to you via e-mail.Published on Mar 20, 2023Updated on May 11, 20261,739