All
FAQ
Announcements
Product documents
How do I stay safe from phishing SMS using the name OKX?
If you call it, you’ll be connected to someone impersonating our agent who may then guide you through a bogus account verification process—ultimately leading to loss of access to your wallet. First example of phishing SMS; these aren't legitimate OKX messages, and responding to them could result in account takeover or asset loss. Second example of phishing SMS Third example of phishing SMSHow can I protect myself? It’s essential to remain cautious and informed.Published on May 9, 2025Updated on May 29, 2026325What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on May 29, 2026132How do I manually cancel my transactions on the official deBridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look forPublished on Sep 10, 2024Updated on May 29, 202645What can I do if my device is running in an unsafe environment?
Depending on the scenario, please try the following: If your phone is rooted, you may: restore the phone to an unrooted state, or download and log in to the OKX app on an unrooted device If you're using public wifi with security risks, switch to a private, safe network instead. If suspicious applications are running on your device, scanning and removing malware is recommended.Published on Jan 19, 2023Updated on May 29, 2026301How do I manually redeem my funds on the official Portal Bridge website?
Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app.Published on Sep 11, 2024Updated on May 29, 202632How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Published on Oct 13, 2023Updated on May 29, 2026148TradingView Subscription Codes – Terms and Conditions
Coupon Value: The value of discounts obtained through the coupon codes is limited to the stated amount or percentage at the time of redemption on TradingView. The value at the time of distribution and redemption may vary based on TradingView's standard pricing. OKX is not responsible for any changes in TradingView's pricing.2.8.Published on Jul 23, 2025Updated on May 29, 20266How do I use OKX Wallet Trader Mode for DCA strategy trading?
Any sub-orders that have already entered the transaction flow will run through to their final state (Completed or Failed). Once those are completed, the strategy enters a fully paused state and you can resume it at any time by selecting Resume.Published on May 14, 2026Updated on May 29, 20263How do I manually set up spot grid trading bots?
Edits can be performed in all running states, except for STOP_DELAY_TRIGGER. This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Edit Parameters feature?Published on Jun 6, 2024Updated on May 29, 2026209Tokenized stocks FAQ
Unless explicitly stated by the provider, tokenized stocks do not include shareholder benefits such as dividends or voting rights. Note: Tokenized stocks don't represent actual ownership of the underlying equities. They only provide price exposure and don't grant shareholder rights, such as voting or dividends, unless explicitly stated by the provider. Prices can be volatile, and you may lose part or all of your funds.Published on Feb 2, 2026Updated on Jun 2, 20269Why is my deposit/withdrawal suspended?
If OKX states "Deposit and Withdrawal will resume immediately after system upgrade" in the latest announcement, there will not be further announcements. Please follow the project team's official announcement, or retry deposit/withdrawal on our platform.Specific cryptocurrency is delisted We're committed to safeguarding users' interests and maintaining the longevity of the industry.Published on Aug 31, 2023Updated on May 29, 20261,049How do I withdraw USD with an international wire transfer?
International wire transfers are only available to individuals residing in eligible states in the European Union (EU). If eligible, you can easily withdraw USD via wire transfer to your bank.How do I make a USD withdrawal via international wire transfer?Published on Dec 31, 2024Updated on Jun 2, 202610Do I need to pay fees for deposit and withdrawal?
Note: if your deposit amount is less than the minimum limit stated on the deposit page, your assets won’t be credited to your account. Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.Published on Jun 1, 2023Updated on May 29, 20265,611How do I manually set up futures grid trading bot?
Edits can be performed in all running states, except for STOP_DELAY_TRIGGER. This new feature is designed to help you maximize your trading strategy with more flexibility and ease, ensuring that your bots remain aligned with your evolving goals.How do I use the Edit Parameters feature?Published on Jun 6, 2024Updated on Jun 2, 2026103How do I verify an individual account?
Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification of my individual account? Yes.6. Can I change my name after completing identity verification? This feature is only available in certain regions.Published on Sep 25, 2023Updated on May 29, 202631,433