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X Layer upgrade and OKT/OKB asset handling FAQ
OKX doesn't endorse, guarantee, or take responsibility for any third-party projects deployed on X Layer. Using decentralized public blockchain projects involves risks. Please refer to the X Layer ecosystem risk disclosure and participate cautiously. OKX is not responsible for losses arising from third-party products or services on X Layer.Has OKT been delisted? Why can't I trade it?Published on Aug 13, 2025Updated on May 29, 202630OKX x McLaren NFT Sweepstakes Terms & Conditions
If arbitration before JAMS is unavailable or impossible for any valid reason, as determined by a court of competent jurisdiction, then such arbitration will be conducted by, and according to the rules and regulations then in effect of, the American Arbitration Association (AAA). In the event either party is required to seek and obtains an order compelling arbitration, the prevailing party is entitled to seek their reasonable attorneys’ fees and costs incurred with procuring the Order.Published on Apr 25, 2024Updated on May 29, 2026607What can help prevent P2P crypto scams and protect my assets?
Never share authorization codes with third parties: avoid scanning unverified QR codes or providing authorization codes to third parties. Only seek support from official channels: always seek assistance from customer service through our chatbot. To learn about other types of scams, visit here.Published on Sep 2, 2023Updated on May 29, 20261,466What should I do if I mistakenly withdraw crypto via the wrong network?
If you select the wrong network when withdrawing assets to a third-party platform or your wallet, you may not receive the assets. If you withdraw to a third-party platform with the wrong network, you'll need to reach out to the third-party's support team for assistance. If you withdraw to a third-party wallet with the wrong network, you can retrieve it by following the guidance below:Retrieve it via Web3 walletApp 1.Published on Jan 21, 2025Updated on May 29, 20262Why is my deposit/withdrawal suspended?
Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on Aug 31, 2023Updated on May 29, 20261,049What onboarding information is required for a Trust?
Identify all key parties Identify all parties involved in the trust, including the trustee, beneficiaries, grantors, and any authorized users. Provide trust documentation Provide documentation that outlines the key persons (for example, trustee, beneficiaries) of the trust.Published on Oct 13, 2023Updated on May 29, 2026120Disabling cloud sync on your authenticator app
This means that if your third-party account (e.g., Google account, Microsoft account) is logged in on another device, you can view the verification codes from that account’s Authenticator on the other device. If cloud sync is enabled, and your third-party account (e.g., Google or Microsoft) is compromised or lost, a hacker could also gain access to the verification codes in your Authenticator, posing a security risk.Published on May 12, 2023Updated on May 29, 20264,876How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on Dec 31, 20251How do I navigate to and customize notification settings?
Below are the steps to navigate and customize your notifications according to your preference: Load your app and select Menu Enter into the profile section via Menu Select your Profile and settings in the top menu to load User Center Enter the User Center section Select Preferences. In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style.Published on Oct 8, 2025Updated on May 29, 202618OKX Web3 FAQ
We don't act as a broker, financial institution, intermediary, agent, advisor, custodian, or a party to any user transactions.Our DEX functions as a software tool that helps users identify optimal transaction routes across third-party DEXs by connecting to open-source smart contracts, DEXs, and DEX aggregators. We provide self-custody tools and technological infrastructure that enable users to engage in digital asset transactions on third-party DEXs.3.Published on Jan 19, 2026Updated on May 29, 2026115How do I set up TP/SL with the Order line?
To help you make a better trade, we included an estimated profit and loss as well Adjust your TP according to your preference Similarly, move your SL positioning along the Y-axis to adjust your stop loss Adjust your SL according to your preference For additional tips on setting up TP/SL, visit here and discover more about TP/SL here.Published on Jun 21, 2024Updated on May 29, 2026175How can I protect myself from scammers?
What should I do if I’m scammed in a C2C trade and the other party refuses to refund? During a P2P trade, if you encounter a dispute such as limited buying attempts, the other party not releasing tokens or the other party paid using a non-verified account etc, you can submit an appeal for the order. Within 72 hours of order creation, please tap the self-service appeal link, select the relevant order, and upload supporting evidence such as payment screenshots.Published on Aug 21, 2023Updated on Mar 3, 202612,252Tokenized stocks FAQ
Tokenized stocks are issued by third-party providers. In this case, the third party provider will be Ondo. Depending on the third party provider, tokenized stock may vary in: Token structure Trading mechanics Fees Handling of corporate actions Always review the provider’s official documentation before trading. For more details on Ondo, you can refer to Ondo's official documentation here.2. What are the minimum trade sizes and fees?Published on Feb 2, 2026Updated on Jun 2, 20269How do I track my assets when trading in Spot and Futures mode?
Update your display on the Positions & assets type visibility according to your preference Note: The total number of positions across all types, along with the number of results matching the filter criteria, can be displayed simultaneously. Your settings will be retained even when you reopen the app.Published on Oct 23, 2024Updated on May 29, 202620How do I verify OKX's ownership and balance of the wallet address?
For verification, you can opt to use the default RPC, a third-party RPC, or the OKLink API.Published on Sep 26, 2023Updated on May 29, 20261,004