All
FAQ
Announcements
Product documents
How do I close my account? (web)
Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to the Security center page (Profile icon > Security) Find Manage account on the Security page, select Close account Opening Close account page 3. Closing your account is permanent and irreversible.Published on Aug 22, 2023Updated on Jun 2, 2026464How do I enable allowlist? (web)
After it's disabled, you're able to withdraw to any new addresses.What's the 30-day verification for the withdrawal from the address book? When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status. If no withdrawal is made, its verification will expire and future withdrawals to this address will require security verification. If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date.Published on Aug 14, 2023Updated on May 29, 2026419How do I enable allowlist? (app)
When you choose to verify an address in the withdrawal address book, it will be verified for 30 days by default. Select Change verification period to verify the address permanently. 30 days (default): Withdrawals to this address within 30 days will not require additional verification. When an address is verified for 30 days, withdrawals have to be made within 30 days to maintain its verified status.Published on Aug 14, 2023Updated on May 29, 20261,946Why is my OKX app not working?
Clear cache or app data For Android: Go to Settings. Select Apps. Choose the OKX app. Tap Storage. Select Clear Cache. If the issue continues, you can also select Clear Data (this logs you out but may resolve deeper bugs). For iOS: iOS doesn’t provide a direct cache-clearing option. Instead, delete and reinstall the app to refresh stored data.4.Published on Mar 16, 2026Updated on May 29, 202618Why did my identity verification fail?
Below are some possible reasons that may lead to a failed identity verification: Selfie detection failed. Invalid ID (E.g. Unsupported ID type, ID issued has expired). There's an existing account with the same identity information. ID detection failed. (E.g. Photos are overexposure, have reflections, or aren't fully visible).A few tips for successful identity verification: Make sure that the ID isn't expired. Each customer is only allowed to have one account.Published on Aug 8, 2024Updated on May 29, 202659How can I troubleshoot web or app issues?
Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no direct “Clear Cache,” but deleting and reinstalling the app achieves the same effect.For browser Open your browser settings. Find the Privacy or Clear browsing data section. Select Cookies and Cached files, then confirm to clear them.Published on Feb 11, 2026Updated on Jun 2, 202613What should I do during or after a scam?
This may require some technical knowledge or professional assistance, but it can help determine whether the funds are still retrievable or have been laundered. Note: crypto transactions are irreversible once confirmed on the blockchain. OKX can't reverse completed transactions. Acting quickly to report the scam gives you the best chance of limiting further losses.What are the common scam tactics and how do I identify?Published on Mar 11, 2024Updated on May 29, 2026770How do I authorize a new device when I log in?
If the device has not logged in within 30 days of being recognized as a different device, you will need to log in again, and it will no longer be considered an authorizable device. To download the OKX app, you can download via: Android: Download via official download page iOS: Log in to your Apple ID in the App Store, then search for OKX to download.Published on Aug 31, 2023Updated on Jun 4, 202613,981Where can I find details about cash withdrawal limits, fees, and processing times?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on Apr 13, 2026Updated on May 29, 2026Where do I find limits, fees and processing time details for cash withdrawal?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time?Published on May 23, 2025Updated on May 29, 202638What should X-Perps users in the EEA know about tax and reporting?
Some countries treat them as capital gains, others as income. Check with your local tax authority or a qualified tax advisor for guidance specific to your jurisdiction.3. Do I need to report funding payments separately? This depends on your jurisdiction. In some countries, funding payments may be treated differently from trading gains or losses. Keep separate records of funding payments received and paid so you can report them accurately if required.4.Published on Apr 15, 2026Updated on May 29, 2026What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
We'll continue to list and delist tokens on an ongoing basis.Token A ATH RPL ALCX FLOW CTXC LAYER ULTI SSV CVX PHA CVC WCT NOT RADAR PEOPLE BADGER DEP BABY MERL BLUR TON 1INCH DGB FLUID SAFE CORE ENS GRT DOGE PARTI PRCL FLR POLYDOGE T EGLD NAVX MEW GEAR IMX API3 ELF PI WIF FLOKI GODS FIL ETC KAITO TNSR OAS ELON NEAR ETH IP ZEUS APT GALA GHST GAS BERA W CITY DYDX SOL GLM ANIME VENOM ARG ILV FLM HBAR S ZKJ MENGO AGLD AVAX ICX TRUMP ETHFI POR ERN UNI IOST NC AEVO ETHW SLP WBTC IOTA DUCK STRK SWEAT BABYDOGEPublished on Mar 11, 2024Updated on May 29, 202694Where can I find details about cash deposit limits, fees, and processing times?
Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on Apr 13, 2026Updated on May 29, 2026Where do I find limits, fees and processing time details for cash deposit?
Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time?Published on May 23, 2025Updated on May 29, 202628What are the new trading fees for EEA users?
-day trading volume (EUR) is the total trading volume for the corresponding market Zero-fee trading pairs are excluded from your 30-day spot volume calculation.Published on Sep 16, 2025Updated on Jun 5, 2026256