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What can I do if my device is running in an unsafe environment?
This means the way you currently use OKX may lead to information leakage, potentially resulting in the theft or transfer of your OKX assets by Trojan viruses or hackers. Previously, this issue could cause the OKX App to crash in order to protect your assets. While this ensured security, it did cause some inconvenience for users.Published on Jan 19, 2023Updated on May 29, 2026301What is the New User Full Rebate Program?
The campaign period only limits the window in which users must complete their First Qualifying Trade. It does not affect users' ability to claim the already-earned rewards. Once the campaign period expires, users who have not yet completed their First Qualifying Tradewill no longer be able to earn rewards under this Program.4. What are the First Qualifying Trade requirements to claim for the New User Full Rebate Program?Published on Mar 16, 2026Updated on May 29, 20264What's Snap mode - powered by UniswapX, and how do I use it?
Snap allows you to access more competitive rates with aggregated liquidity and trade confidently with MEV protection and zero penalties on failed transactions, courtesy of the UniswapX integration.What's the benefit or value that Snap delivers? To capitalize on improved pricing, enjoy gas-free swaps, and eliminate the frustration of transaction failures, all within our user-friendly environment.Why can’t I place a swap order?Published on Mar 1, 2024Updated on May 29, 202642How do I buy crypto and earn rewards?
Using your online app will not qualify your buy orders for the rewards. Recurring buys are not eligible for this promotion.3. What are the key dates? Join by: You must enroll in the campaign by March 11, 2026. Finish by: March 15, 2026 is the last qualifying date for this campaign. By this date, you'll need to have completed your first qualifying buy order (in order to receive the €5 reward in BTC) and a successful series of 4 consecutive buys (in order to receive the €45 reward in BTC). 4.Published on Feb 19, 2026Updated on May 29, 20263Buy crypto with rewards terms and conditions
Reward Structure and Qualified Buy Rules Eligible participants can earn a total of €50 in BTC rewards through a two-tiered system: Base Reward (€5 BTC): Earned upon completion of your first qualified buy of at least €100 or $100 using USD, EUR, USDC, or USDG. Milestone Reward (€45 BTC): Earned after completing 5 consecutive days of qualified buys (including the first buy).Published on Feb 19, 2026Updated on May 29, 2026How do I use a physical security key to protect my account?
Device theft also poses a threat if lock-screen security is compromised Passkeys: while more secure than passwords, they rely on third-party account synchronization and can be accessed if the linked device is stolen and unlockedAdvantages and limitations of physical security key If you are new to this technology and considering using physical security keys, here are some advantages and limitations to keep in mind: Advantages Limitations Operates offline, eliminating risks from cloud synchronizationPublished on Jan 10, 2025Updated on May 29, 202619,667How can I reduce trading fees?
To qualify, the invited users must meet the following requirement: The trading volume of any single order must be at least 50 USDT. Invited users can reach the required trading volume through spot, perpetual swaps, futures, margin, or options trading. P2P trading doesn’t count toward the trading volume. For details on becoming an OKX Node and enjoying rebates and fee discounts, please refer to the OKX Node Program Rules.Published on May 19, 2025Updated on May 29, 202670What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on May 29, 202666Referral Program FAQ
Qualifying actions include: Deposit: Crypto or Fiat deposit (via SEPA, iDEAL, Bancontact, etc.) of the specified amount as shown in the OKX app. Internal transfers do not qualify. Trade: Buy, sell or convert order, or an order book trade, that meets the minimum amount specified in the OKX app.Published on Jan 8, 2025Updated on Jun 5, 2026How do I secure my exchange account?
Given how crypto assets have no central issuing authority, they're vulnerable to hacking and theft. It's recommended that users take all necessary precautions, including using these security features and ensuring that their devices are free from malware and viruses. Manage Devices and Authorizations Regularly review your device login activity under Security Settings > Linked Devices.Published on Jun 12, 2024Updated on May 29, 20261,351How do I safeguard my Web3 wallet from fraudsters?
They instruct users to create wallets, leading to mnemonic phrases/private key disclosure, wallet theft, and asset loss.Fraud case study 5: Blockchain wallet multisignature scams The multisignature mechanism is a security measure gaining attention and usage among users. In this system, a wallet like TRON can be controlled by multiple users, requiring several signatures to complete a transaction.Published on Dec 13, 2023Updated on May 29, 20261,037How do I invite existing users to join the Affiliate Program?
Users who don't qualify will see a notification as soon as they open the link and won't be able to proceed to the submission page.3. Will rebinding affect a user's open positions or trading activity? No. Rebinding only affects the commission relationship — it has no impact on the user's trades or open positions.4. Can a successfully rebound user still be recalled? Yes. If the user meets the 180-day recall criteria, they can still be recalled by a new affiliate.5.Published on Sep 27, 2023Updated on May 29, 2026OKX Web3 FAQ
In cases of significant theft, we advise users to report the incident to local law enforcement. We're committed to providing full cooperation and support to judicial authorities upon request.Please report all security incidents to: safety@okx.comPublished on Jan 19, 2026Updated on May 29, 2026118What should X-Perps users in the EEA know about tax and reporting?
Check with your local tax authority or a qualified tax advisor for guidance specific to your jurisdiction.3. Do I need to report funding payments separately? This depends on your jurisdiction. In some countries, funding payments may be treated differently from trading gains or losses. Keep separate records of funding payments received and paid so you can report them accurately if required.4. Where can I download my X-Perps transaction history?Published on Apr 15, 2026Updated on May 29, 2026Understanding OKX's Security Fund
Users should consult with a qualified financial advisor before making any investment decisions.Published on Mar 25, 2026Updated on May 29, 20264