All
FAQ
Announcements
Product documents
What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on Oct 18, 2024Updated on Mar 3, 2026674What should I do if I want to withdraw assets that are not supported on other platforms?
If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance. Problem scenario: Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address. For example, some platforms or wallets do not support or are not compatible with the Ton or X-layer networks. Therefore, when withdrawing USDT, you cannot use these two networks, even if the fees are lower.Published on Apr 8, 2025Updated on Feb 3, 20269How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on Aug 22, 2023Updated on Oct 15, 202529Crypto Tax Reporting (DAC8) FAQ
Estonia Personal Identification Code (PIC); Estonian: Isikukood (IK) Digits: 11-digit Format: XYYMMDDZZZQ Found on: Estonian ID card or passport Tax documents Healthcare and social security records Official correspondence • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/estonia-tin.pdf • https://www.emta.ee/et/kontaktid-ja-ametist Finland Personal Identity Code; Finnish henkilötunnus (HETU) For individuals, it consists of 11 characters: - 6 digits - 1 character which canPublished on Feb 23, 2026Updated on Mar 16, 20263How do I secure my exchange account?
The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided. Check your email for the six-digit verification code, enter it in the required field, and select Continue to complete the registration process.2.Published on Jun 12, 2024Updated on Mar 23, 20261,315EVM Inscription Tool FAQ
This protocol essentially involves adding memo information, in hexadecimal characters, within transactions completed on the blockchain. As a result, the information you recorded can't be changed and is protected by the Ethereum network's security features.2. How do I use EVM Inscriptions?Published on Dec 15, 2023Updated on Dec 18, 202523How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on Mar 21, 2025Updated on Feb 12, 202632How do I identify OKX official accounts?
Username contains at least a numeric character. The user shared a fake admin profile that doesn't match the one in the official channel group. The user shared verified official group or admin proof, but the account info is not verified. The user requested any fees or payment, including listing fee or refundable security deposit via any social media platform.What should I do if I identify a fake admin?Published on Aug 11, 2023Updated on Jan 26, 20265,363Why hasn't my withdrawal arrived in the account?
You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page. If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page.Published on Aug 22, 2023Updated on Apr 7, 202620,656Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on Oct 17, 2024Updated on Feb 12, 20261,830Why hasn't my deposit been credited?
You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on Sep 1, 2023Updated on Apr 3, 202613,755What should I do if my withdrawal isn't successful?
If the recipient is another trading platform, please reach out to their customer support for help.Published on Oct 17, 2024Updated on Mar 29, 2026246How do I make a deposit? (web)
you can either Copy the deposit address to the platform you're sending from, or scan the QR code using that platform's app.Published on Aug 13, 2023Updated on Apr 7, 20267,607Why is there a minimum deposit amount for non-BTC?
Transaction efficiency: The platform sets a minimum deposit amount to ensure that each deposit has a certain financial value, preventing increased management costs due to small deposits. On-chain deposit logic: Our platform is a centralized exchange, so when you deposit funds to your account address, they will only be credited once it meets the required aggregation conditions.Published on Oct 16, 2024Updated on Sep 3, 202532X Layer upgrade and OKT/OKB asset handling FAQ
The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price? Starting from August 15, 2025, OKT held by users will be automatically converted to an equivalent amount of OKB based on the average closing prices of OKB and OKT on the platform from July 13 to August 12, 2025.Published on Aug 13, 2025Updated on Jan 29, 202627