OKX team September 3, 2025

Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.

What this means for you: For ad creators (makers), all existing ads on the AZN P2P marketplace without a validated payment method will be taken offline on December 10, 2025, 13:00 UTC+4. Your pending AZN orders will remain until they're completed or canceled. To continue P2P trading in AZN, you'll need to add validated Kapital Bank, M10 or Rabita Bank as your payment method starting from December 10, 2025, 13:00 UTC+4. All payment accounts will be validated on a per-order basis.

But don’t worry—this may happen because because of how balances are allocated across accounts or how trades are processed. Here are the most common reasons and what you can do:I traded crypto but my balance isn’t showing Why does this happen: After a spot trade, the new asset might not appear in your balance immediately if: The order is still open/pending (not fully filled). You’re checking the wrong account. There’s a short settlement delay, which is rare but possible during peak times.

What happens when I copy a spot Lead trader? When you successfully copy a spot lead trader, you'll automatically replicate their spot trading buy/sell orders.2. What happens when I sell my spot copy trade crypto earlier than the lead trader? You can choose to sell their spot copy trading assets ahead of the lead trader by manually selling on the copy trade management page. Your profit or loss will be the difference between your buy and sell price.3.

What happens if I deposit BRL from an account with a different CPF number or name? Your deposit will be rejected and returned back to the bank account.2. What happens if I deposit an amount of BRL that exceeds the maximum limit? Your deposit will be rejected due to exceeding the maximum allowed amount.3. What happens if I deposit BRL using TED or DOC? Your deposit will be returned. However, it can take up to 15 days to return as it requires manual review and verification.4.

What's KYC and why is it necessary for me to complete it? KYC, or Know Your Customer, is a regulatory and security process that financial institutions use to verify the identity of their users. It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.

OKX team Mar 26, 2025

What is a featured ad? A featured ad is an ad that’ll be highlighted at the top of the marketplace. This premium placement provides the highest visibility and credibility in our P2P marketplace, which can drive more traffic. Campaign period: March 17, 2025, 12:00 UTC - April 17, 2025, 23:59 UTC Rewards Each winner will receive a three-day featured ad spot. One of your active sell ads will be placed at the top of the P2P marketplace for maximum visibility.

Eligibility Note: this program is only available for users in Argentina, Austria, Belgium, Brazil, Bulgaria, the Czech Republic, Finland, France, Germany, India, Ireland, Italy, Japan, Mexico, the Netherlands, the Philippines, Poland, Portugal, Romania, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, and the United Arab Emirates. The information displayed is strictly for education and informational purposes only.

What's liquidation? Liquidation occurs when the value of your assets falls below the maintenance margin requirement. This results in your position being forcibly closed to cover the loss. On our platform, it helps prevent traders from owing more than their initial investment.What are the tools and features to help you? Maintain a healthy margin level: a key risk metric in tracking healthy measures, you can spot the margin level as on the image below.

OKX team Mar 25, 2025

Under the Travel Rule, what's the additional information that I will need to provide while performing a withdrawal? You will need to provide the Legal name of the beneficiary party and indicate whether the transfer is directed to a private wallet or a cryptocurrency exchange account. Supplementary information may also be needed to ensure compliance. Additional info is needed for users in specific regions2. What happens if my withdrawal is rejected due to the Travel Rule?

This may happen in cases where platform restrictions in certain jurisdictions cause participants to be ineligible for certain campaign rewards.

What factors could stop me from copying a trade in copy trading?