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How do I turn on the order sharing feature?
Note: you can't delete trading records, deposit and withdrawal records, and P2P order records.Published on Jan 14, 2025Updated on Mar 31, 20268How do I check the status of my returned withdrawal?
Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform. Refund TXIDs from self-service disputes are not accepted. The video must show that the withdrawal TXID from OKX was not successful. The conversation must confirm that the refund was issued because the withdrawal TXID wasn't accepted. The full withdrawal TXID, token type, and amount need to be visible.Published on Oct 30, 2023Updated on Feb 9, 2026285Why is my deposit not credited even when all information is correct?
Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on Oct 17, 2024Updated on Feb 12, 20261,829How do I download my account statements?
Example: When you deposit or withdraw crypto from your account, it will be recorded here. To download your funding history, please follow these steps: Select Funding history from the menu bar to view your funding history Note: funding history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full funding history file.Published on Nov 6, 2024Updated on Apr 1, 202678What should I do during or after a scam?
When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Save conversation records: immediately download and save the chat logs with the (suspected) scammer as a TXT file. These records may become crucial parts of subsequent investigations and evidence. Relevant platforms may include WhatsApp, Telegram, Wechat, Line, Facebook, Instagram and etc.Published on Mar 11, 2024Updated on Mar 4, 2026728What documents are accepted as proof of sources of funds from decentralized finance?
Transaction history from your cryptocurrency wallet(s) showing the buying and selling record of the NFTs, including the transaction details, purchase date, and price paid. Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on Nov 12, 2024Updated on Feb 9, 202653What are Source of Funds (SoF) and Source of Wealth (SoW)?
Crypto mining Mining Payout Statement Shows mining rewards Mining Monitor Screenshots Must be from recognized platforms (For example: 2Miners, Nanopool) Equipment Purchase Receipt Shows ownership of mining hardware Tax Document Shows mining income claims Others Proves mining operation Sale of assets (non-digital) Brokerage Account Statement Shows the sale of securities Sale Record Shows official transaction records Legal Professional Letter Shows asset sale details (For example: Lawyer's confirmationPublished on Dec 24, 2024Updated on Apr 3, 2026743Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on Aug 22, 2023Updated on Apr 7, 202620,653EVM Inscription Tool FAQ
This allows you to record various files on the Ethereum mainnet as long as the file size doesn't exceed 96 KB. This protocol essentially involves adding memo information, in hexadecimal characters, within transactions completed on the blockchain. As a result, the information you recorded can't be changed and is protected by the Ethereum network's security features.2. How do I use EVM Inscriptions?Published on Dec 15, 2023Updated on Dec 18, 202523Crypto profit & loss analysis (PnL) FAQ
How far back is the historical record of Crypto PnL analysis? The historical data is recorded from November 6, 2020. Cryptos held before this date and not sold will be calculated at the price of 00:00 on November 6, 2020.10. Do Perpetual/Futures profits and Margin profits affect the profits in Crypto PnL analysis?Published on Aug 22, 2023Updated on Apr 6, 2026104What are decentralized applications (DApps)?
DApps offer users some unique perks thanks to its being based on blockchain networks, as records on DApps are tamper-proof and immutable, transparent and highly interoperable.What other details that we need to know about decentralized applications (DApps)? What to make of this nerdy term of decentralized? Here are some quick facts about DApps: Some of the scripts of code that power a DApp are deployed on a blockchain network such as Ethereum and are open-source.Published on Nov 3, 2022Updated on Mar 6, 202630Address type upgrade FAQ
Any previously saved addresses have already been automatically upgraded to match these new rules, ensuring smooth and consistent withdrawals across supported cryptos.What happens if I have multiple records of the same address after the address type upgrade? If you have saved the same address under different address types (Standard/Universal/EVM): All records will be merged into one entry.Published on Aug 26, 2025Updated on Dec 30, 2025858Convert FAQ
You can view the transaction history by selecting Record on the Convert page. Alternatively, you can view them in Assets > History > Asset > filter Convert type. Select Record on Convert page to view your convert transaction5. Why can't I find the crypto I want to convert in the Convert list? You can only see the currently supported crypto in the Convert field. If you can't find your desired crypto, it may not be supported at the moment.6.Published on Sep 27, 2023Updated on Apr 7, 20261,495How do I access my rewards on Pay?
The lifetime payout and activity records show the exact token and cash amounts. Rounding adjustments in the app may cause slight discrepancies in cash values.8. When will the Pay rewards program end? This is a limited-time campaign. We'll notify users in advance before ending the rewards program. Learn more about other parts of Pay here.Published on Apr 28, 2025Updated on Mar 31, 202657What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Your API key will remain unchanged.Data updates Some data, such as asset analysis, PNL, fee levels, and transaction records, may take 24 to 48 hours to fully update after the change.Account statements and history Generating or downloading account statements, trading history, and funding history will become available 48 hours after the update.Broker platforms Your authorizations to broker platforms and Fast API will be reset during the system update.Published on Jul 2, 2025Updated on Nov 17, 2025169