All
FAQ
Announcements
Product documents
Why do I see Pay products in both Simple Mode and Pay Mode?
This is best for everyday payments and spending. Pay any contacts using USDG, USDC, and USDT on X Layer Use your OKX card for spending Add funds Buy using PIX Transfer all tokens from X Layer to Porfolio Token conversation Receive funds from an external wallet Send funds out to a wallet addressWhy am I seeing both? Simple Pay reduces complexity and makes it easier to use Pay for everyday transactions. We’ll continue expanding features over time.Published on Jan 27, 2026Updated on May 29, 2026How do I create NFTs?
It's a walk in the park to create your own NFTs on OKX.Published on Jun 8, 2023Updated on May 29, 20261,408How do I use OKX Wallet Trader Mode for DCA strategy trading?
Choose minutes (1–60 min) or hours (1–24 hrs); default is 1 minute Number of orders Number of orders to split the total into; range 2–90, default is 2Optional parameters Parameter Description Price range Set a minimum and/or maximum price/rate. Orders are skipped when the price is outside your range and resume when the price returnsHow to create a DCA strategyOn the web 1. Go to the OKX Wallet official website and connect your OKX Wallet extension 2.Published on May 14, 2026Updated on May 29, 20263How do I join a video call with customer support?
This guide will walk you through how to join a video call with us using the OKX web/app.What do you need to prepare before the video call? The session will be conducted in English. Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession.Published on Aug 26, 2025Updated on Jun 2, 202653How do I download my account statements?
To download your trading history, please follow these steps: Select Trading history from the menu bar to view your trading history Note: trading history can only display data for up to 90 days. However, you can still access records beyond 90 days by downloading your full trading history file.Published on Nov 6, 2024Updated on Jun 3, 20261How do I buy and sell BRC-20 inscription tokens? (app)
Logo requirements: Review time: approximately 4 weeks Dimensions: 90 × 90 px High resolution (PNG format) The image must be clear and recognizable (no blurriness) Must not closely resemble any logo currently displayed on the platform Must not resemble identifiable political figures, public figures, intellectual property, or trademark symbols without proper authorization Once you have the required information, please submit your application via this link.Published on Aug 22, 2023Updated on Jun 3, 2026638How do I check my deposit progress?
blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress Find your deposit and select View to check the real-time progress Note: You can view your deposit history for the past 90Published on Aug 13, 2023Updated on May 29, 20268,985Brazil Referral Program - Terms and Conditions
Rewards may be restricted from trading or withdrawal for up to 90 days from the date of receipt. To unlock the reward, the user must maintain an account balance of at least BRL 2,000 (or the equivalent in other supported assets) for a cumulative total of 30 days within the 90-day window following the reward grant date. The 30 qualifying days do not need to be consecutive.Published on Jan 24, 2024Updated on May 29, 2026245How do I use the custom interval feature?
With custom interval, users can: Set personalized time intervals: customize chart intervals beyond predefined options (for example, 2-minute, 7-minute, 45-minute). Improve technical analysis: analyze price movements with more precision by using time intervals that match specific trading strategies. Enhance decision-making: gain better insights into short-term or long-term market trends that might not be visible in standard intervals.Published on Mar 5, 2025Updated on May 29, 20266What's Strategy protection and hidden personal trades features?
Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.Published on Jul 14, 2024Updated on May 29, 202662What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in. If the issue is not resolved, please reach out to our customer support.SEPA deposit account Update your SEPA transfer details in your online banking system if you have standing instructions with your bank.Published on Jul 2, 2025Updated on May 29, 2026169OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on Jul 6, 2023Updated on May 29, 202638OKX listing mechanism
Additional trading rules apply during the first 5 minutes after the Call Auction: Market orders are not supported during the first 5 minutes after trading begins. This includes TP/SL orders that meet trigger conditions during this period will not be triggered and will be cancelled. Orders placed during this period are subject to a maximum order size of 10,000 USD per order. These limits would be lifted once the five minutes have concluded. Pre-openWhat is Pre-open?Published on Apr 27, 2018Updated on May 29, 20267,498Lead traders: Spot lead trading guidelines
-day average AUM = Lead trader AUM over last 90 days / 90Profit-sharing example A lead trader creates spot lead trades for BTC/USDT, ETH/USDT, and ETC/UDST.Published on Oct 30, 2023Updated on May 29, 2026197Why hasn't my withdrawal arrived in the account?
Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on Aug 22, 2023Updated on May 29, 202620,957