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Managing RFQs on the RFQ board
There are buttons on the platform labeled "Kill" you can use to instantly cancel RFQs and quotes. "Kill RFQs", "Kill Bids", and "Kill Asks" are always visible at the top right corner of the RFQ Board. Also, after clicking "View Details" on the quotes of an RFQ, you will see the "Kill" button which can be used to cancel your RFQ.Published on Jun 30, 2022Updated on Sep 10, 202518How do I trade with different order types?
Select Advanced Limit Order and select Post only Set your limit price Confirm the orderWhy should I use Post only order? More control over the fee and execution price. Useful in volatile markets.ii) Fill or kill A Fill or kill order must be fully filled immediately upon placement, or it is entirely canceled. This ensures the buy/sell order is fully executed or canceled entirely (without partial fills).How do I place a Fill or kill order?Published on Jun 18, 2024Updated on Apr 6, 2026389Passkey FAQ
What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly. To fix this: Make sure your device is running iOS 18 or later Reinstall the Passwords app from the App Store if it's missing Once the app is installed, you can create a new passkey normally.4. Why does it say "No passkey found" during verification?Published on Mar 19, 2025Updated on Mar 4, 2026126USDG on X Layer FAQ
The program is NOT available to customers in the following jurisdictions: USA UK European Economic Area (EEA) Brazil Australia UAE Turkey Singapore All other regions can participate by holding USDG on X Layer via OKX Wallet, connecting their wallet to the exchange, and claiming rewards weekly. The APY is subject to change, and users should refer to the X Layer Terms of Service for complete details.Published on Oct 21, 2025Updated on Dec 18, 202514Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on May 13, 20262,681What should I do if facial recognition fails?
Facial recognition is required for login, security setting changes, and identity verification. If verification fails, check the following:1. Environment issuesLighting conditions Complete verification indoors with stable, even lighting. Avoid strong backlight or direct sunlight.Network connection If the page is unresponsive or verification fails, switch your network. Try another Wi-Fi connection...Published on Oct 11, 2024Updated on May 11, 2026490Why should I choose OKX affiliate program?
We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program? Overall, our affiliate program is a great choice for anyone looking to promote a reputable cryptocurrency exchange. With our wide range of trading products, generous commission rates, and marketing materials, it's a great way to earn money through referrals.Published on Apr 19, 2024Updated on Apr 30, 202618What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on May 13, 2026750Why is my account restricted and what should I do?
Your account may be restricted for one or more of the following reasons: Our risk system identified unusual or suspicious activity on your account We need additional information from you to continue providing services A periodic account review is required as part of our compliance obligationsWhat should I do if my account is restricted? If your account has been restricted, you don't need to take any action.Published on Feb 27, 2026Updated on May 8, 2026581What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on Oct 17, 2024Updated on Mar 29, 2026256What should I do if I deposit to the wrong address?
Recommended actions: App: You can refer to this article and follow the instructions to handle the issue: What should I do if I accidentally deposit crypto that OKX doesn't support? Web: Please submit a support ticket to contact our customer support and provide the relevant information (such as deposit time, amount, transaction ID (TxID), screenshots, etc.). We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited?Published on Oct 15, 2024Updated on Feb 12, 2026240What should I do if I forget to fill in tag/memo?
This may result in funds not being credited to the correct address. You can have the deposit/withdrawal details ready and contact our customer support immediately by starting with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot. Note: the deposit/withdrawal details include: cryptocurrency, amount,...Published on Oct 15, 2024Updated on Mar 4, 2026114My mobile phone isn't working, what should I do?
If your mobile phone isn't working properly, or you've lost access to it, or you can't get SMS codes, try the following:My SMS codes aren’t working on OKX Refer to I haven't received the verification code.I want to change my phone number You can switch to a new phone number in your OKX account. To do this, follow the guide below: How do I change my phone number? If you've mobile verification...Published on Aug 22, 2023Updated on May 12, 2026468My authenticator app isn't working, what should I do?
If your authenticator app isn't working properly or you've lost access to it, try the following.My authenticator codes aren't working on OKX Try these fixes first to check if you can get your app working again: Sync your authenticator app time. For example, authenticator app has this feature under Settings > Time correction for codes > Sync now. Automate your mobile phone time. If your...Published on Aug 11, 2023Updated on Feb 9, 20262,109What should I do if the other platform didn't receive my withdrawal?
If your withdrawal didn't arrive due to an error during the withdrawal process, please refer to What should I do if I made a mistake during withdrawal?Published on Oct 18, 2024Updated on Mar 3, 2026695