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How do I connect my Keystone Hardware Wallet to OKX Wallet?
This is a step-by-step guide showing you how to connect your Keystone hardware wallet to OKX App and the OKX Wallet Browser Extension. We'll cover the process of wallet connection, and explore the fundamental features of OKX Wallet, including sending transactions, and utilizing decentralized exchange (DEX).Published on Nov 8, 2023Updated on Mar 2, 202612,803Trade Like A Pro hype rules
Terms and Conditions The campaign (the “Campaign”) shall commence from 3 August 2023 09:00, EST to 14 August 2023, 10:30 EST. Eligible users for the reward are: New users who do not have an OKX account. Completed Identity Verification. Check your status here. Click on the "Join" button and joined successfully. Users who are eligible will successfully be given a "Ticket" to the reward which will be released during "Launch" which shall commence from 14 August 2023 10:30 EST.Published on Sep 25, 2023Updated on Aug 28, 202513Why do I have to trade on OKX Liquid Marketplace?
Maximize their capital efficiency with lower margin requirements and offset risk between spot and derivative positions.What does the OKX Liquid Marketplace offer me? In more detail, here are the main benefits of the OKX Liquid Marketplace for pro and institutional crypto traders: Competitive prices, regardless of size or complexity: Always access tightest available quote/spreads. Send custom RFQs to multiple counterparties. Let multiple makers compete to win trades.Published on Mar 13, 2024Updated on Oct 30, 202516Why did my identity verification fail?
Unable to Access the Camera Please go to your phone’s settings, locate OKX, enable camera access for the OKX App, and then try again. Face Recognition–Related Issues Face recognition failed / Page shows information mismatch Account verification must be completed by the account owner. If you encounter face recognition failure or information mismatch, please contact our customer support team for assistance.Published on Sep 5, 2023Updated on May 12, 202611,564Guide to ID and selfie photos for identity verification
The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports. During a verification process, you can just upload the photo side or photo page if required.Published on Oct 13, 2023Updated on Jan 28, 202613,742Affiliate FAQ
Why does the person I invited through OKX Affiliate Program show as 'Invalid'? Generally, when your invitee is recalled by another channel, it'll appear as "Invalid" from your perspective. Alternatively, if certain settings determine that the rebate relationship between you and your invitee is invalid, the status will also show as "Invalid." You can select on "Invalid" to learn more about the reason.2.Published on Dec 4, 2024Updated on Apr 6, 2026726What's the risk and runtime for Smart Picks?
We categorize the strategies into Swing Grid Bots, HODL Grid Bots, and Grid Sniper Bots, each showing key details like risk levels and typical runtime. This makes it easier to compare and choose the best strategy for your needs.How does risk rating work? We classify risk levels based on how much of your investment is in spot positions (Delta value).Published on Sep 26, 2024Updated on Feb 9, 2026273I haven't received the verification code
If the page shows that the authentication code failed to send, please wait 1 hour before trying again.Published on Aug 16, 2023Updated on May 12, 202633,048Passkey FAQ
To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone? If you've changed devices, you can still log in by scanning the QR code using a device that supports iOS 18 or above, or any other compatible device. When setting up a new passkey, we recommend keeping your old device nearby.Published on Mar 19, 2025Updated on Mar 4, 2026125How do I set up indicators on the chart?
Navigate to the Trade option on the main menu and select Spot or Futures based on your preference Once the chart is loaded, locate the Indicators option in the main toolbar and select it to open the list of available indicators Note: each chart type has a different set of indicators.Published on Nov 30, 2024Updated on Apr 20, 202615A beginner's guide to identity verification
14. How can I change my name/identity verification information? Due to security reasons, changes to identity verification information cannot be made directly through the app or website. Please contact customer support for assistance with your request. Note: Only one ID can be registered for one account. Please contact customer support with your ID number if you are unsure about which account is connected to your ID.Published on Sep 25, 2023Updated on Apr 30, 20266,470How do I manually set up spot grid trading bots?
This option may be useful if the asset price increases or decreases beyond the range you set, and they essentially exit your position either in profit or to limit further price fluctuations Enter your SL/TP levels, check the trade details and select Confirm to deploy the spot grid trading bot You can check your open positions in the Bots tab on the main trading dashboard. Selecting Bot will show additional information about trade, including open orders and trade history.Published on Jun 6, 2024Updated on Nov 17, 2025208What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
The 7-day max drawdown rate of the futures DCA (Martingale) strategy = absolute value of the max drawdown / highest net value.8. Why is the estimated liquidation price higher or lower than the order price for additional positions? The estimated liquidation price assumes that the initial order and all safety orders are filled one by one. After each assumed fill, the system recalculates the liquidation price.Published on Apr 3, 2024Updated on Jan 28, 202681What should I do if facial recognition fails?
Device-related issuesApp permissions Kindly ensure that our app has been granted permission to access your phone's photo album and camera, as well as permission to use storage space. You can configure this through your phone's app permission settings.App version Update the app to the latest version and try again.Published on Oct 11, 2024Updated on May 11, 2026488Pay FAQ
If the recipient doesn't have a pay account, they'll have 48 hours to create one to accept the payment.14. Where can I view my OKX Pay payment history? You can find it under Recent activity on the Pay homepage, and you can either tap into a specific record to get more details or tap View all to get the full list. Find out what's Pay account is all about here.15. How can I recover my Pay account?Published on Apr 28, 2025Updated on May 11, 20262,366