All
FAQ
Announcements
Product documents
How do I authorize a new device when I log in?
Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on May 12, 202613,890What's the risk and runtime for Smart Picks?
Here's a quick guide: Conservative (Lower Risk): strategies like Arbitrage and Swing grid which have minimal risk (Delta < 0.05) Balanced (Moderate Risk): strategies, such as HODL grid, Spot Copy Trading, yield hunter, etc, which have steady risk levels.Published on Sep 26, 2024Updated on Feb 9, 2026273How do I assess my profitability with the Risk/Reward tool?
The tool then calculates and displays the risk/reward ratio, indicating how much potential profit you stand to gain for every unit of potential loss. This visual representation aids in assessing whether a trade aligns with your risk tolerance and trading strategy.Why is the Risk/Reward ratio important in trading? Understanding the Risk/Reward ratio is crucial for effective risk management.Published on Jun 22, 2025Updated on Dec 3, 20252OKX x McLaren NFT Sweepstakes Terms & Conditions
You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/ tax/ investment professional for questions about your specific circumstances. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless.Published on Apr 25, 2024Updated on Sep 8, 2025607How do I safeguard my Web3 wallet from fraudsters?
We strongly recommend you to stay vigilant and follow these key actions to prevent falling victim to scams: Avoid clicking on unfamiliar links Refrain from authorizing unfamiliar projects Verify addresses for accuracy Protect private keys/mnemonic phrasesWhat more can I do to prevent or guard against potential risks?Published on Dec 13, 2023Updated on May 6, 20261,015What are the most commonly used DApps?
Please refer to the product pages for the actual interface.How do I check my Web3 Wallet authorization records? You can view your authorization records at: Web3 homepage > ApprovalsHow do I revoke an authorization? To revoke an authorization: Tap the authorization item > Select RevokeHow do I revoke an authorization (with Trader Mode enabled)? If Trader Mode is enabled and your address has no high-risk authorizations, the Approvals dashboard won't be displayed.Published on Nov 15, 2022Updated on May 8, 2026463How do I activate my Pay?
Third-party passkey management apps sometimes lack the advanced risk reminder and safeguards needed for secure passkey operations. This can lead to issues such as accidental deletion or passkeys being overwritten—making recovery difficult or even impossible. These risks are especially relevant for users on Apple devices, where compatibility and system integration are critical.Published on May 2, 2025Updated on May 5, 20264,970What onboarding information is required for the non-profit organization (NPO)?
Sign, scan, and upload the account opening authorization form (a board resolution containing such authorization is also acceptable). Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 202671What onboarding information is required for the government-owned enterprise?
resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification.Published on Oct 13, 2023Updated on Apr 6, 202662What onboarding information is required for a Trust?
For example: Trust deed Complete the following template to finish verification Sign, scan, and upload the account opening authorization letter (a board resolution containing such authorization is also acceptable) The above information is only used for completing institutional verification. If you have any questions, please contact customer support or send an email to support@okx.com.Published on Oct 13, 2023Updated on Feb 12, 2026118What onboarding information is required for a fund?
Identify all key parties Identify all parties involved in the fund, including the corporate officers, directors, ultimate beneficial owners, and any authorized users. Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 2026122What onboarding information is required for a privately owned company?
letter (a board resolution containing such authorization is also acceptable) The information collected is used solely for the purpose of completing institutional verification.Published on Oct 13, 2023Updated on Feb 12, 2026281Will the token balance change without any on-chain activity?
Therefore, users should exercise caution to prevent on-chain risks when engaging with activities on the Web3 chain. Interact with trusted and reputable DApps while maintaining integrity when authorizing transactions to prevent phishing and fraud.Published on Sep 22, 2023Updated on Sep 12, 20251,406How do I start onboarding as an institutional user?
Can a corporate account change its authorized account user? Yes. To change the authorized account user, you’ll need to provide a new authorization letter along with the required documents of the newly authorized person, including a valid identity document and proof of residential address.Once submitted, our team will review the information as soon as possible. The review result will be sent to the email address linked to the account.Published on Oct 10, 2024Updated on Feb 2, 202655How do I fix common issues with DEX trading wallet passkeys?
Inactive chains: Require authorization to activate before use. If there's no label on your passkey, it means the passkey is currently limited to Exchange only transactions and can't be used for DEX.Published on Jan 29, 2026Updated on Jan 29, 2026