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Why hasn’t my deposit arrived yet?
If your cryptocurrency deposit to your OKX Wallet or exchange account hasn't arrived yet, there may be a number of different reasons why. Typically, you may just need to be patient and wait a few more minutes for the designated blockchain to confirm your transaction. A number of other reasons could be at play, however, and it's important to know them if you want to manage your own crypto safely.What are the reasons why my deposit hasn't arrived yet?Published on Mar 27, 2024Updated on May 29, 2026320What are the spot trading guidelines for copy traders?
Maximum total amount The maximum total you'll invest at one time across all copy trades under one trader. When this value is reached, you'll stop copying new buy orders until you sell spot trade crypto you're holding. Copy trade crypto You'll only copy trades that use this crypto. We recommend keeping this the same as the lead trader. Stop loss for trader The maximum total loss you can accept across all trades under one lead trader.Published on Nov 6, 2023Updated on Jun 9, 2026283Lead traders: Spot lead trading guidelines
Suggest copying >1 month with a maximum total amount of 500+ USDT. Avoid high leverage.Published on Oct 30, 2023Updated on May 29, 2026197OKX ZERO Trading Fees event FAQs
If the card has yet to be credited in your account after 24 hours of successful enrolment, please reach out to our customer support team for assistance. Check for rebate card and remaining balance here.8. What is the maximum number of rebate cards a user can receive in the ZERO Trading Fees event? The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances.Published on Jul 6, 2023Updated on May 29, 202638What are the most commonly used DApps?
Hamster Kombat: A click-through game on TON where players earn in-game tokens by clicking on digital hamsters. The main goal of the game is to manage a virtual cryptocurrency exchange and upgrade various links to increase passive income. Players play as the CEO of the hamster and invest the earned tokens in marketing, licenses, talent, and new products to develop their own exchange. Catizen: A super casual cat-raising game in the Telegram ecosystem. The gameplay is relatively simple.Published on Nov 15, 2022Updated on May 29, 2026463Outcomes FAQ
Specific handling is subject to platform announcements.Risk & SecurityWhat is the maximum I can lose? Your maximum loss equals the amount of points used when purchasing shares. Every share’s price range between 0 and 1; there is no margin call or forced liquidation.OtherWhich regions don't support Outcomes?Published on May 20, 2026Updated on Jun 5, 2026386How do total Profit and Loss (PnL) and Grid profits work for Spot Grid?
Rest assured, when you withdraw Grid Profits, the system calculates and provides the maximum amount that can be safely withdrawn without compromising the bot’s ongoing operation. While Grid Profits represent an estimate of realized gains from completed grid trades, the amount you can actually withdraw may differ.Published on Jun 20, 2025Updated on May 29, 202659Why can’t I see or use my crypto balance?
If the balance still doesn’t appear after expected times, contact OK Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.Published on Oct 14, 2025Updated on May 29, 20267Outcomes User Guide
Once the sell order fills, your position decreases and the corresponding xp returns to your balance.If your order hasn't filled yet, select Open Orders to view it.To cancel an order, select Cancel. Once cancelled, the locked xp is released automatically.Published on Jun 2, 2026Updated on Jun 4, 20261Why do I see Pay products in both Simple Mode and Pay Mode?
In the Pay tab under Simple mode, you can: Pay any contacts using USDG, USDC, and USDT on X Layer Spend using your OKX Card or sign up if you don't have one yet Add funds from Portfolio Transfer only USDG, USDC, and USDT from X Layer to Portfolio Send tokens to wallet addressesWhat's in Pay mode? This is best for everyday payments and spending.Published on Jan 27, 2026Updated on May 29, 2026What are the reasons for my spot copy trade order fail?
You can increase your maximum total amount in your copy trade settings to continue opening new trades. Copy trades Ongoing trade 1 Ongoing trade 2 Historical trade 1 Historical trade 2 Amount invested 50 USDT 50 USDT 10 USDT 10 USDT Amount invested in ongoing trades 50 + 50 = 100 USDT Copy trader's maximum total amount In this example, 200 USDT Does the copy trader's current investment exceed their maximum total amount? 100 < 200 No, it doesn't exceed the maximum total amount 4.Published on Oct 13, 2023Updated on May 29, 202669What should I do if my withdrawal isn't successful?
If your withdrawal is still in the "Withdrawal Request," "Pending," or "Processing" stages, it means the withdrawal hasn't yet been completed, and you should be patient. Withdrawal Canceled If your withdrawal status is "Withdrawal Request" or "Pending," you can actively cancel the withdrawal within one minute. The platform will reverse the withdrawal operation, and the funds will be returned to your account.Published on Oct 17, 2024Updated on May 29, 2026271What's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
If the candlestick hasn’t closed yet, the condition won’t trigger, even if the RSI threshold is reached during that period.5. Why doesn’t a newly created futures DCA (Martingale) bot show an estimated liquidation price? If your position side is long, this may be because the margin is sufficient and the position wouldn’t be liquidated even if the price drops to zero, so no estimated liquidation price is shown.Published on Apr 3, 2024Updated on May 29, 202681Copy trading FAQ
How do I control the maximum amount I invest when using copy trading? Copy traders can set both a maximum amount per order and a maximum amount for the trader. For example, you might set your maximum amount per order as 100 USDT and your maximum amount for the trader as 1,000 USDT. After the lead trader has opened 10 positions, you'll have invested margin of 1,000 USDT, which is your maximum limit.Published on Sep 15, 2023Updated on Jun 2, 20261What is DEX Boost and how do I participate?
Only eligible assets in your Exchange account are counted.Why hasn't today's transaction data been updated in Boost yet? The Boost data uses a daily snapshot mechanism, with the statistical period from 00:00 to 23:59 UTC. The data is generally updated after 00:00 UTC the following day and requires 1-2 hours for processing. If you've just started DEX trading, your Exchange balance may temporarily show 0.Published on Dec 13, 2025Updated on May 29, 20261