All
FAQ
Announcements
Product documents
What's OKX Card?
What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card only. We don't issue physical cards.Published on Mar 24, 2026Updated on May 29, 2026115OKX Trading Rebate Card - Terms and Conditions
With OKX Rebate Card, you can get trading fees rebated back on our products that are available in your country and permitted by local regulations. (Only applicable to countries where Rebate Card is available)How does it work? Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on May 29, 2026383OKX Card Brazil Referral Program — Terms and Conditions
The OKX Card Referral Program (“Program”) is a promotional campaign organized by OKX (“OKX”, “we”, “us”, or “our”) to reward eligible users for referring new users to obtain and use the OKX Card. 1.2. Participation in the Program constitutes acceptance of these Terms and Conditions (“Terms”), the OKX User Agreement, Privacy Policy, and any applicable product-specific terms. 1.3. This Program does not constitute financial advice, investment solicitation, or a guarantee of returns.2.Published on Feb 26, 2026Updated on May 29, 202633Guide to ID and selfie photos for identity verification
Photos of your ID must be in color, and the photographed ID must be the original, not a screenshot, another photo, or a photocopy. The photos of your ID should also show all corners of the ID card or document. Usually, you'll be required to upload both the photo side and the back side of your ID, as shown in the examples below. Photo side of ID Back side of IDWhat if there's no back side to my ID? Certain identity cards or documents don't have back sides, such as passports.Published on Oct 13, 2023Updated on Jan 28, 202613,941OKX x McLaren: Digital Collectibles FAQs
A Classic collectible does not have an associated reward, but is still a piece of authentic McLaren memorabilia. If you mint a Classic collectible you could still win a prize by collecting one collectible from each race of the season. If you are missing a collectible for a race you can purchase it on the secondary marketplace.What is a utility/(reward)? Some digital collectibles have rewards, also known as utilities.Published on Jun 5, 2024Updated on May 29, 20266How do I submit my proof of address (POA)?
Unacceptable document types The following documents are not accepted as Proof of Address: Bank account opening certificates Digital driver’s licenses Online third-party payment receipts or screenshots Online shopping records Food delivery orders Mobile phone bill payment records, and similar documents Note: If you obtain a bank or credit card statement, please submit the original PDF file or a photo of the physical statement. Screenshots will not be accepted.Published on Sep 5, 2023Updated on May 29, 2026863Why did my identity verification fail?
Submit the following documents: Your disability certificate Photos of the front and back of your ID card Photos of the front and back of the immediate family member’s ID card Photos of the personal information page of both your and your immediate family member’s household registration Go to OKX help center and submit a feedback form for the required materials as instructed. During video verification, please prepare the original documents in advance.Published on Sep 5, 2023Updated on May 29, 202611,581How do I join a video call with customer support?
Please have your original identification document ready for verification during the video call session (photocopies are not accepted). Note: in some cases (e.g., lost or stolen card reports), you might be asked to confirm that the card is still in your possession. Keep your camera switched on and ensure you are in a quiet environment throughout the call.Published on Aug 26, 2025Updated on Jun 2, 202654How do I unlock my deposit when the Travel Rule additional verification is required?
If you're buying crypto with a debit or credit card via a third-party channel (for example, Simplex / Banxa / Alchemy Pay etc.)Published on Apr 29, 2024Updated on May 29, 2026206OKX ZERO Trading Fees event FAQs
The rebate cards will be credited in nominals of 100 USDT each The maximum value of rebate card distributed per user will be 2,000 USDT, distributed in 20 instances. After trading $100,000 and using up the existing rebate card balance, you will receive the next 100 USDT rebate card within 20 minutes - up to a maximum of 2,000 USDT trading fee rebate per user.9. How do I use the fee rebate card? The rebate cards will be credited in nominals of 100 USDT each.Published on Jul 6, 2023Updated on May 29, 202638OKX contract voucher and usage rules
Find your app version at the bottom of the user center App Version 6.1.46 You can find it in the notification cards on the homepage. Find the notification card in the middle of homepage App Version 6.1.48 and above Go to User center > Rewards and perks > Reward Center > My rewards Find the Reward center in the user centerHow do I use it? A voucher can only be used for those contracts and available leverage multiples listed on the event page.Published on Aug 15, 2023Updated on May 29, 2026638OKX Web3 wallet customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms & Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on May 29, 202657OKX customer review reward from Sourceforge terms and conditions
If you have received a feedback link by email, we invite you to leave an unbiased and fair review for a chance to receive a $20 gift card. Terms and Conditions: Any reviews published will be publicly visible to SourceForge site visitors on the SourceForge.net website. Gift cards are not contingent upon the submission of positive reviews. OKX is simply looking for honest reviews and SourceForge will award a gift card regardless of whether the review is positive or negative.Published on Aug 7, 2023Updated on May 29, 202687How can I protect myself from scammers?
We don't hold onto cash or freeze any payments from the buyer as the payment is made offline — from card to card (or from wallet to wallet). It's technically impossible for us to hold to payments made outside of the OKX platform. We'll release the crypto to the buyer's account after the seller confirms the payment has been received and selects the Release Crypto option.2. What should I do if I'm dealing with a scammer or have been scammed?Published on Aug 21, 2023Updated on Mar 3, 202612,255Introduction to proportional copy trading
Step 2: After entering the copy trading section, go to the Bots & Copy and select the lead trader card you are interested in. Click the Copy button in the upper right corner of the card to access the copy trading settings. Step 3: Configure your copy trading settings to complete the creation of your copy trading relationship. Click on the single follow option on the right side and select the "Proportional" mode.Published on Apr 4, 2023Updated on May 29, 202659