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How do I turn on the quick order feature?
Move the Plus button effortlessly on the trading pageHow do I turn on quick orders? Select Display Enable quick order by ticking the Quick order option Activate the Floating window and/or Plus button by toggling the function on Switch on both of the options available under the Quick order option Find out how you can effortlessly execute your trade precisely here.Published on Oct 23, 2024Updated on Sep 10, 202516Convert to Pay FAQ
If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.Published on May 23, 2025Updated on Mar 31, 202621Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026538Pay passkey setup FAQ
Pay requires passkeys to ensure fast and secure onboarding.Why can’t I continue with Pay signup? If your device’s built-in password manager isn’t installed or activated, the passkey prompt cannot appear—blocking the signup process. This is most common on iPhones without the Passwords app installed or Android devices where Google Password Manager is disabled. For other Pay passkey-related matters, visit here.FAQ (iOS version)Do I need the Apple “Passwords” app?Published on Dec 18, 2025Updated on Jan 2, 2026Why do I see Pay products in both Simple Mode and Pay Mode?
You might notice Pay in both Simple mode and Pay mode. Simple mode offers a simpler, more intuitive experience for everyday payments, while still using the same account and balance. It's just two ways to use Pay, depending on what you want to do.What's the difference between Pay in Simple mode and Pay mode? Both use the same account, but they offer different levels of control and features. For more details about this, visit here.What is Pay in Simple mode?Published on Jan 27, 2026Updated on Feb 11, 2026How do I activate my Pay?
You can activate Pay by following these steps:How do I activate Pay? Open the app and tap the icon in the top-right corner of the Exchange to access Pay. Select Get started to complete the verification process Activate the Pay account according to the operating instructions: on the Pay page, select Activate Pay, complete the security verification (as shown on the screen), and your Pay account will be activated.Published on May 2, 2025Updated on Apr 10, 20264,941How do I access my rewards on Pay?
Pay Rewards is a loyalty program that allows eligible users to earn rewards on USDG on X Layer in Pay. The program is funded by us and is designed to incentivize holding stablecoins in Pay. Your funds remain in your Pay balance. Note that rewards may be changed or discontinued at any time.How can I access the Rewards section?Published on Apr 28, 2025Updated on Mar 31, 202657Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Mar 16, 20265,573How can I send/accept payments in IM on Pay?
SendStep 1: Start a chat with a friend Open the Message page in Pay Tap the plus (+) icon at the top right corner Select New Message Choose a friend to start a chat with — you can add them by their phone number, or sync your phone contacts to see who's already on OKXStep 2: Send crypto using Pay Once your chat is set up, sending crypto is easy: In the chat, tap the plus (+) icon at the bottom right Select Pay Set the amount and currency you’d like to pay with Tap Pay to complete the transfer YourPublished on Apr 28, 2025Updated on Mar 31, 202639How do I send crypto gifts in IM on Pay?
Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202621How do I trade with different order types?
Whether you're aiming for quick execution with market orders or precise control with limit orders and advanced conditions, understanding these options helps you trade with confidence and efficiency. Here’s a comprehensive guide to utilizing these order types, whether you’re a beginner or an advanced investor. Order types Benefits of using them Market Order Provides quick execution and is ideal for highly liquid markets.Published on Jun 18, 2024Updated on Apr 6, 2026386How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information.Published on Aug 22, 2023Updated on Mar 24, 2026398How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on Aug 22, 2023Updated on Mar 25, 2026365Understanding OKX's Security Fund
Not an Insurance Product The Security Fund is not an insurance policy, a custodial protection fund, or a guarantee against user losses. OKX is not an insurer, and the Security Fund does not cover losses arising from a user's individual trading decisions, security breaches, or unexpected market events. Users are always solely responsible for their own risk management.2.Published on Mar 25, 2026Updated on Apr 10, 20263How do I whitelist OKX Emails?
your spam folder, you can follow the below instructions to whitelist our email addresses.Gmail Log in to your Gmail account and select Settings and See all settings Open settings page Find the Filters and Blocked Addresses tab and select Create a new filter Create a filter Insert okx.com into the From field and select Create filter Check the box next to Never send it to Spam and select Create filter Select Never send it to Spam optioniCloud Whitelisting an email address in iCloud is simple and quickPublished on Nov 26, 2024Updated on Sep 8, 202571